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    Contact Centre Agent - Stockport, United Kingdom - LSH AUTO

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    Permanent
    Description

    We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

    This is a full-time role, office based.

    Hours 40

    Monday - Saturday (Rota)

    Salary £24,232 Plus OTE Bonus

    Benefits:


    Colleague Referral Scheme (£500 - £1000)


    • A range of Mercedes Benz training and leadership programmes


    • Platinum Plus Rewards Scheme


    • Colleague Car Purchase Scheme


    • Eye care Vouchers


    • Life Assurance (4 x annual salary)


    • 31 days holiday (including bank holidays), rising to 38 days with length of service


    • Wellbeing Support


    • Company Pension


    • Full uniform provided


    • On site gym

    We are looking for a highly motivated individual with drive to succeed.

    You will be:

  • Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible.
  • Working to individual and team KPI's
  • Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
  • Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
  • Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
  • Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
  • Adhering to polices and procedures.
  • You must have:

  • Customer service experience
  • Service booking/reception experience
  • Desire to succeed
  • Excellent sales skills
  • PC literate
  • Problem solving abilities
  • The drive to build customer rapport
  • Ability to handle pressure working in a busy call centre environment
  • Please note this position is based full time in the dealership and is not a hybrid role.

    Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY


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