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Kingston upon Hull

    Service Manager - Hull, East Yorkshire, United Kingdom - Juice Personnel

    Juice Personnel
    Juice Personnel Hull, East Yorkshire, United Kingdom

    3 weeks ago

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    Description

    Hours:
    Monday to Friday (35 hours per week)

    They are now looking for a dynamic and experienced Service Manager.
    To constantly monitor quality standards through the use of agreed audit and governance outcome measures.

    Working in conjunction with the Quality Assurance and Health and Safety departments to both reflect and act upon issues of quality and standards within the service, with the aim of striving towards continuous improvements.

    To take overall responsibility for the effective management of all aspects of the service, thereby ensuring the provision of the highest quality standards of diagnosis specific care and treatment, driven by the needs of the individual
    To meet full compliance in line with the requirement of the regulatory body and relevant legislation
    To market the service to all potential commissioners and referrers with the key aim of creating new business opportunities
    To manage organic and planned change within the service, to meet the demands of new business

    Demonstrate professional leadership and provide 'hands on' management support and guidance, managing staff activities and influencing their practices and attitudes.

    Assume line management responsibilities for the senior management team and lead clinicians where appropriate, to provide operational support and direction.

    Ensuring that performance standards are identified and met
    Take responsibility for setting and monitoring of budgets, capital and revenue, within location
    To include the provision of Induction, training and support as required in respect of the statutory responsibilities of the service and the company, with particular emphasis on our aims, values and high-performance standards
    To be an active member of the Service Management group and on occasion to take on additional defined responsibilities in relation to events such as investigations, disciplinary/grievance hearings and the provision of management support to other services

    Promote the ethos of exceptional customer responsiveness throughout the service to all stakeholders including service users, families, purchasers, referrers and other professional partners.

    This may require additional and or unsocial hours and or overnight stays
    Produce and implement an annual business development plan to support the management and development of existing and new service provision
    Take a lead responsibility for the provision and management of on-call systems for location, including out of hours management support to the team within location
    To ensure all Service Users have received and been involved in their assessment, support plans, person centred plans and ongoing reviews
    To be responsible for the financial accounting systems on location
    Chair review meetings as required and facilitate Service User involvement at all levels
    Ensure through the leadership of the teams, that Service Users are empowered to pursue educational and vocational goals to contribute to their life-long learning, their independence and the achievement of aspirations and quality lifestyle
    Ensure at all times that the physical environment is safe for everyone in accordance with appropriate legislation and best practise, in addition that the environment is adapted to promote a homely atmosphere and maximum independence (and rehabilitation delete as appropriate) to service users, based on the best available knowledge
    To be responsible for the planned service and maintenance needs at the location.
    To be responsible for the ongoing review of all areas of risk management within the designated location
    Need to have a Level 5 in Health and Social Care or an equivalent qualification in Social Care/Health which meet Regulatory Requirements
    ~ Experience and understanding of what constitutes a high quality specific residential service
    ~ Experience of using quality measures e.g. internal/external audits and experience of making improvements associated with such measures
    ~ Working with a Multi-Disciplinary Team to achieve positive outcomes for the people we support
    ~ The ability to manage and guide staff including clinicians via formal supervisions and appraisals to maintain and improve quality and morale
    ~ Experience of implementing organisational policy and procedure, including the ability to contribute to the development of local procedures where necessary
    ~ Experience of using disciplinary /grievance procedures and experience of managing poor performance issues in line with policy and procedure
    ~ Experience of identifying and implementing staff learning and development needs including knowledge of regulatory requirements for staff training in a social care environment
    ~ Good IT skills using Microsoft Office, in particular Word, Excel and Outlook
    ~ Able to demonstrate a positive approach to dealing with problems and complaints
    ~ Ability to be flexible and to work unsociable hours when required
    ~ Experience of managing budgets and financial systems
    ~ Driving licence and access to own car
    ~ Ability to fulfil the travelling requirements of the post including attending training/meetings
    ~38 days annual leave (inclusive of bank holidays)
    ~ Excellent training and support
    ~ Group life assurance
    ~ Free parking
    ~ Nationwide employee staff discounts incl. gym membership, eating out and shopping

    Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don't charge you a penny
    What we do ask is that you're honest with both parties.

    Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities.

    We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to
    If in doubt – pick up the phone.
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