Jobs
>
Wallingford

    Customer Success Team Leader - Wallingford, United Kingdom - Focus Resourcing Group

    Focus Resourcing Group
    Focus Resourcing Group Wallingford, United Kingdom

    5 days ago

    Default job background
    Full time Customer Service / Support
    Description

    An exciting opportunity has arisen for an Customer Success Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives.

    Job Type: Permanent position

    Location: Wallingford, office based

    Salary: £35,000 - £40,000 (depending on experience)

    Working Hours: Monday - Friday, 9AM - 5.30PM

    The Team Leader will administer and manage the delivery of services through the complete event project management life cycle from the end of the sales process to post-event reporting.

    In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary.

    As the Team Leader, you will be responsible for:

    • Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management.
    • Establish an energetic and customer-centric culture of continuous improvement within the Project Management team.
    • Develop and implement operational and personnel development plans within your team to enhance our service.
    • Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times.
    • Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations.
    • Working with the Operations Director, understand and contribute to the Professional Services ratio within the business model and support in forecasting and driving revenue recognition.
    • Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience.
    • Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner.
    • Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires.
    • Set agreed installation satisfaction targets within the team and with other departments.
    • Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required.
    • Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement.
    • Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team.

    The successful candidate will have the following related skills / experience:

    • Proven experience in project management and business growth strategies.
    • Excellent leadership and team management skills.
    • Strong analytical and data-driven decision-making abilities.
    • Effective communication and interpersonal skills.
    • Strategic thinking and the ability to work collaboratively.
    • Experience of meeting goals and objectives, committed to driving results both individually and as part of a team.
    • Remain approachable, calm and clear when under pressure.
    • Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process.
    • Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team.
    • Excellent, effective and clear written and oral communication skills with customers, partners and colleagues
    • A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business.
    • An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment.
    • Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
  • Environment Agency

    Team Leader

    6 days ago

    Environment Agency Wallingford, United Kingdom

    **Team Leader - Water Industry Regulation** · **£39,635** · Wallingford · **Grade** - 5 · **About Us**: · Being a Team Leader leading regulatory teams is one of the most important roles at the EA (Environment Agency). We regulate everything from what is discharged into our rivers ...

  • BlueGate Consulting

    Production Team Leader

    14 hours ago

    BlueGate Consulting Wallingford, United Kingdom

    Production Team Leader, South Oxfordshire · Reporting to the Production Manager the Production Team Leader will become an integral part of a dynamic production team in South Oxfordshire. A prestigious manufacturing firm is seeking a meticulous and driven Production Team Leader to ...

  • Focus Resourcing Group

    Operations Team Leader

    5 days ago

    Focus Resourcing Group Wallingford, United Kingdom Full time

    An exciting opportunity has arisen for an Operations Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. · Job Type: Permanent position · L ...

  • Environment Agency

    Team Leader

    1 day ago

    Environment Agency Didcot, United Kingdom

    **Team Leader - Water Industry Regulation** · **£39,635** · **Didcot** · **Grade** - 5 · **About Us**: · Being a Team Leader leading regulatory teams is one of the most important roles at the EA (Environment Agency). We regulate everything from what is discharged into our rivers, ...

  • Navis Consulting

    Marine Finishing Team Leader

    14 hours ago

    Navis Consulting Wallingford, United Kingdom

    _**Marine Finishing Team Leader - Permanent - South Oxfordshire**_ · Are you a natural leader with a passion for craftsmanship and operational excellence? Our client is seeking a Finishing Team Leader to spearhead the transformation of raw components into stunning production sets ...

  • Focus Resourcing Group

    Professional Services Team Leader

    5 days ago

    Focus Resourcing Group Wallingford, United Kingdom Full time

    An exciting opportunity has arisen for an Professional Services Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. · Job Type: Permanent po ...

  • Focus Resourcing Group

    Project Manager Team Leader

    5 days ago

    Focus Resourcing Group Wallingford, United Kingdom Full time

    An exciting opportunity has arisen for a Project Manager Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. · Job Type: Permanent position ...

  • Oxford Health NHS Foundation Trust

    Podiatry Team Leader

    5 days ago

    Oxford Health NHS Foundation Trust Didcot, United Kingdom

    **Are you looking to expand your knowledge and skills in the area of people management whilst retaining leadership and direction in clinical podiatry?** · This Team Leader role could be for you · We are looking for an enthusiastic, experienced podiatrist with a passion to develop ...

  • J Drewe Landscaping & Maintenance Ltd.

    Landscaping Team Leader

    14 hours ago

    J Drewe Landscaping & Maintenance Ltd. Didcot, United Kingdom

    We're currently looking for a landscaping team foreman and a semi skilled landscaper to work as part of a larger team, both roles require experience and a driving license. · A company vehicle and tools will be provided for the foreman role, this roles requires experience in build ...

  • Culham Centre for Fusion Energy

    Electronics Team Leader

    6 days ago

    Culham Centre for Fusion Energy Culham, United Kingdom

    **Overview of Responsibilities**: · **Who are we looking for?** · We have a superb opportunity for an Electronics Workshop Team Leader to join the Electrical & Electronics Engineering Unit. You will provide electrical engineering design expertise for build, test and repair capabi ...

  • Science and Technology Facilities Council

    Sharepoint/m365 Team Leader

    3 days ago

    Science and Technology Facilities Council Didcot, United Kingdom

    **Sharepoint/M365 Team Leader** · **Salary: £39,748 to £44,166 per annum (dependent on experience)** · **Allowances: Additional role-based allowances may be available.** · **Hours: Full time** · **Contract Type: Open Ended** · **Location: Science and Technology Facilities Council ...

  • The Grounds Care Group

    Grounds Maintenance Team Leader

    6 days ago

    The Grounds Care Group Didcot, United Kingdom

    The Grounds Care Group carry out Grounds Maintenance services for multiple clients across the UK. · We are seeking a Team Leader to join our teams in Didcot, Wallingford and Oxfordshire. You will be responsible for a grounds maintenance operative using hand tools and powered hort ...

  • Brandon Trust

    Team Leader

    4 days ago

    Brandon Trust Headington, United Kingdom

    Are you looking for your next step in social care? · Do you have experience supporting people with a learning disability? · Brandon Trust is a charity supporting people with a learning disability, autism or both, to live life in the way they choose. Join us as a Team Leader where ...

  • West Berkshire Council

    Team Leader

    1 day ago

    West Berkshire Council Calcot, United Kingdom

    Vacancy Summary · - Employer: · - West Berkshire Council · - Salary: · - From £37,261 to £43,516 per annum (Grade J) · - Location: · - Turnham's Green Calcot · - Contract: · - Permanent · - Working Pattern: · - Full Time · - Hours: · - 37 hours per week. · - DBS Check: · - No · - ...

  • Göbel & Partner Ltd

    Team Leader

    1 day ago

    Göbel & Partner Ltd Oxford, United Kingdom

    Are you an experienced Team Leader with a passion for the Automotive industry? · Established in 1994, G&P is a world-leading provider of quality management services to the manufacturing industry, primarily in the automotive, aerospace and off-highway sectors. · G&P's philosophy i ...

  • Flying Tiger Copenhagen

    Team Leader

    14 hours ago

    Flying Tiger Copenhagen Reading, United Kingdom

    Team Leader Permanent Contract for 32 hours a week at Reading. · We are looking for a dedicated and enthusiastic Team Leader to join our store at Flying Tiger Copenhagen Reading. · They get to be part of our unique concept and help us create an atmosphere that's second to none. · ...

  • ALDERMORE BANK PLC

    Team Leader

    4 days ago

    ALDERMORE BANK PLC Reading, United Kingdom

    This role will lead the Agreement Services Team within the Asset Finance Customer Experience Team, reporting into the Customer Service Manager, managing the End of Lease, Admin Support and Quality Control function for the Customer Services team. · **What will your day look like?* ...

  • Network Rail

    Team Leader

    5 days ago

    Network Rail Reading, United Kingdom

    Team Leader [Works Delivery Signalling] - Reading Napier Road · **Location**: · Reading, GB · **Department Name**: · [Works Delivery Signalling] Wales & Western Region · **About Network Rail**: · Our passengers and freight users are at the heart of everything we do. We help conne ...

  • Reading Borough Council

    Team Leader

    14 hours ago

    Reading Borough Council Reading, United Kingdom

    Job description · We are increasing our team size in response to a growing number of enrolled children starting in January 2024. We are currently seeking a committed, confident, and enthusiastic Team Leader for our Nursery School, which has received an 'Outstanding' rating from O ...

  • Brandon Trust

    Team Leader

    14 hours ago

    Brandon Trust Oxford, United Kingdom

    Headington, Oxfordshire · Job Summary · Seeking team leaders in headington · **Looking for your next step in social care?** · Are you a confident problem solver, creative thinker with excellent communication skills? · Your skills and experience working in care could be a great ma ...