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    Service Management Lead - United Kingdom - Hogarth Worldwide Ltd

    Hogarth Worldwide Ltd
    Hogarth Worldwide Ltd United Kingdom

    1 week ago

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    Description
    Back to careers Learning Services Team Lead 14 Month FTC London, UK Hogarth is the Global Content Experience Company.

    Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson.

    With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

    and the drive for mass personalisation, all mean that brands need different solutions.

    Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

    A Hybrid working model

    Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week.

    The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people.

    About Learning Services

    As a pivotal department within the People Team, Learning Services plays a crucial role in empowering our global workforce with the skills and knowledge they need to succeed.

    Our team culture is built on collaboration, support, and respect. We value diversity of thought and experience, and we are committed to continuous learning and growth. We collaborate closely to achieve shared goals, while also pursuing independent learning projects.

    By joining Learning Services, you will have the opportunity to:

    Develop your skills and knowledge in the field of learning and development

    We are seeking a dynamic Learning Services Team Lead (LSTL) to lead and manage a team of Learning Services Business Partners (LSBP) within the Learning Services Team.

    You will work closely with the Global Head of Learning Services (GHOLS) to ensure that the team activities are aligned with the overall business strategy and objectives.

    In addition, you will be the primary learning lead for the EMEA region, working with a network of in-market HR contacts to offer guidance and support on any learning-related issues within their markets.

    As LSTL, you will be responsible for developing and maintaining effective reporting mechanisms to track progress against key performance indicators, and for providing regular updates to senior stakeholders on the status of ongoing projects.

    You will be able to analyse data and identify trends, and use this information to make informed decisions about how best to allocate resources and prioritise workstreams.

    The LSTL will be quality-focused and ensure that the team follows existing processes and ways of working, but they should also have a continuous improvement mindset which allows them to implement improvements to drive innovation and efficiency.

    EMEA Lead

    The successful candidate will have excellent interpersonal skills, as they will be required to work closely with stakeholders across the region to understand their learning needs and provide guidance and support where necessary.

    They must be able to build strong relationships with colleagues at all levels of the organisation and be able to communicate effectively both verbally and in writing.

    To succeed in this role, you must have excellent organisational skills and be able to track and manage the workload pipeline, re-prioritise workstreams as needed, and ensure that all projects are delivered on time and within budget.

    You will also work collaboratively across various business units within Hogarth, working with SME's to ensure that colleagues who work in these areas have access to the training resources and support they need to successfully deliver their work.

    Overall, we are looking for a highly motivated and results-driven individual who has a proven track record of delivering successful projects in a fast-paced environment.

    This role is a 14 month Fixed Term Contract to cover a maternity backfill
    Team Management
    Relationship Management

    A key part of the role involves collaborating with your colleagues in Learning Services, engaging with your network of regional HR colleagues, as well as production SME's.

    It's essential that you are a clear and confident communicator who enjoys working with others as part of a team, have excellent interpersonal skills and can confidently interact with/influence senior stakeholders.

    Project Management

    You will be responsible for managing a portfolio of learning-related projects so it's vital that you are able to assess training needs, define scope, as well as agree resource commitments and timelines.

    You should have experience leading projects, developing associated comms and managing risks.

    You will be given the responsibility and autonomy to define the best approach and will provide regular feedback to the GHOLS on the progress of the project portfolio.

    Creating Content and Training Delivery It is beneficial if you have experience creating supporting learning content across various media:
    E-learning content using publishing tools like Storyline and Rise
    Video content using tools like Camtasia
    User guides and support material using Illustrator, Photoshop, Keynote and other publishing tools
    Microsite content which is updated and stored in SharePoint
    From time to time, you may be expected to deliver training sessions, so we are looking for someone who is a confident and clear communicator and able to deliver various type of training:
    Virtually, using tools like Microsoft Teams, Zoom, WebEx and other webinar tools
    You'll have experience planning and delivering training sessions which showcase your excellent communication skills.
    You'll have creative flair and will enjoy developing support material which follows brand guidelines. Demonstrating initiative, you'll be practical and realistic about finding the right balance between quality and quantity.

    As you will be working on multiple workstreams simultaneously, you'll need to remain flexible and agile while demonstrating good multi-tasking abilities.

    Training and Project Management qualifications are beneficial, but we place value on meaningful experience above anything else.
    We bring energy and enthusiasm to all our work


    Hungry:
    We are an inquisitive community. 25 days holiday
    ~ Private Medical Care (Bupa)
    ~ Life Assurance – four times annual salary
    ~ Pension Scheme
    ~ One day leave on your Birthday
    ~ Employee Assistance Programme
    ~ WPP Group Discounts
    ~ Travel Season Ticket Loan
    ~ Gym Discounts
    ~ Mortgage Advice – In partnership with Charles Cameron and Associate
    ~LI-Hybrid
    #Diversity & Inclusion

    That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.

    We strive to recruit people from diverse backgrounds and support them to achieve long-term success.

    We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.

    As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system.

    Data

    We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

    This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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