Jobs
>
London

    Customer Service - London, United Kingdom - Syncreon

    Syncreon
    Syncreon London, United Kingdom

    1 week ago

    Default job background
    Description

    In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan Europe across circa 22+ countries, multiple businesses and legal entities and 25K employees held in multiple languages.

    This role can be based working for any of our location in the United Kingdom, The Netherlands or Germany, with frequent travel to other DP World locations in Europe.

    As our new Customer Change, Support & Experience Manager - Europe you will be enabling the success of the programme of development (including Oracle Fusion (HCM) rollout), moving all processes to an easy to use and automated workflow and processing, starting with UK and Ireland, The Netherlands and Germany with different levels of development.

    Identifying the change challenge by country/persona, planning the training, support and communication required, including access issues, for a predominantly blue collar workforce.

    You will be working with in country SSC's to support their development plans and governance systems to manage operational efficiency.

    The role works with huge complexity of systems and processes across multiple geographies and is required to enable the simplification and standardisation of services through change management, education and communication for the region in line with all stakeholders.

    Developing a new business onboarding process and implementation plan to support the planned business growth within Europe.

    Defining designing and Managing the communications, education and change management of customers to digitized or self service processes in collaboration with SSC Managers and the HR Operations team.

    Identifying and assessing the level of change within the organisation against plans to develop change management processes, plans and implementation.

    Measure success of implementations and work with team to adjust or adapt/change where implementations are not as effective as expected or there is a lack of customer engagement to ensure success.

    Working to support the globalization of processes where possible/appropriate.

    Designing and developing fit for purpose Customer Guides, Training and Communications across all users and countries within the region.

    Business Governance reporting and management; Benchmarking of Services internally/externally.
    Supporting SSC Managers on operational Team Training and Development structures, systems and implementation.
    Working with SSC Managers to embed a Continuous Improvement culture and enabling Service Expansions.
    Bachelor's degree in human resources, labor relations, business, or a field related to the position or similar.
    ~Strong customer service/change, policy and governance track record.
    ~ Experience with HR Shared Service Management or similar.
    ~ Proven experience of effective implementation of Self Service products to end users, ideally in a bluecollar environment.
    ~ Data security and governance knowledge.
    ~ Strong process, data and systems orientation.

    Compensation
    We offer a market competitive compensation package.

    Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.

    DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

    We're rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

    By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

    #
  • NRL Group

    Customer Service Advisor

    1 week ago

    NRL Group London, United Kingdom

    New · - Location: London · - Salary: Salary override · - Job Type:Temporary · Posted about 4 hours ago · - **Sector**: Advanced Facilities · - **Contact**: Pawel Czajkowski · - **Contact Phone**: · - **Duration**: 6.0 MONTH · - **Start Date**: 14 February 2023 · - **Expiry Date* ...

  • Bwin

    Customer Service Agent

    1 week ago

    Bwin London, United Kingdom

    **About The Role**: · A Entain, dententora da marca Bwin em Portugal, a atuar na área do jogo online (apostas desportivas e casino), uma área tecnológica em franco desenvolvimento em Portugal procura um · **Customer Service Agent.** · **Principais responsabilidades**: · - Esclare ...

  • NatWest

    Customer Service

    5 days ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • NatWest

    Customer Service

    1 week ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. · This role is based in the United Kingdom and as such all normal working days must be carried out in the U ...

  • NatWest

    Customer Service

    1 week ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • NatWest

    Customer Service

    22 hours ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • NatWest

    Customer Service

    3 days ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • NatWest

    Customer Service

    1 week ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. · This role is based in the United Kingdom and as such all normal working days must be carried out in the U ...

  • Office Angels

    Customer Service

    1 week ago

    Office Angels London, United Kingdom

    **Wow Factor**:An exciting opportunity has arisen for a Customer Service Advisor to join a growing and successful company based in Hammersmith. · The perfect role for someone who is wanting to join a fantastic, sociable team and learn new skills Our client is looking for some imm ...

  • NatWest

    Customer Service

    1 week ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • ABL Recruitment

    Customer Service

    1 week ago

    ABL Recruitment London, United Kingdom

    **Customer Service / Label Licensing Officer (Dutch Speaker)** · **Job Type: Permanent - Mon/Fri** · **Working Format: Hybrid 2/3 days from office/Home** · **Location: Central London** · **Salary: £29,800 + Great Pension Scheme** · **The Vacancy** · **Are you detail-orientated, a ...

  • NatWest

    Customer Service

    1 week ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. · This role is based in the United Kingdom and as such all normal working days must be carried out in the U ...

  • Global Relay

    Customer Service

    3 days ago

    Global Relay London, United Kingdom

    **Who we are**: · For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly ...

  • Navis Consulting

    Customer Service

    1 week ago

    Navis Consulting London, United Kingdom

    **Customer Services (Export) & (Traffic) - Perm - London** · We are looking for an individual to work within the Export or Traffic section of the Customer Services department for a leading shipping company. No direct Shipping experience is required, as training will be provided, ...

  • BPP Education Group

    Customer Service

    5 days ago

    BPP Education Group London, United Kingdom

    **General information**: · **Reference **:004264 · **Publication end date **:17/02/2023 · **Close Date**: · 17/02/2023 · **Vacancy details**: · Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship · **Job Profile**: · Cust ...

  • NatWest

    Customer Service

    1 day ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • NatWest

    Customer Service

    3 days ago

    NatWest London, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • YouLend

    Customer Service

    3 days ago

    YouLend London, United Kingdom

    **About Us** · YouLend is a rapidly growing FinTech Company that is the preferred embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers. Our software platform enables our partners to offer flexible financing pr ...

  • CooperSurgical

    Customer Service

    1 week ago

    CooperSurgical London, United Kingdom

    CooperSurgical Fertility Solutions is the global leader in IVF and reproductive genetics, providing innovative products, services and training for every step in the ART journey. We are in this fantastic position due to the hard work, diligence and valued contributions made by our ...

  • WARP Snacks

    Customer Service

    1 week ago

    WARP Snacks London, United Kingdom

    We are looking for a talented Customer Service Coordinator - to supercharge the future of snacking in our business, and will looks after our Eat Real brand across the UK and Ireland. Eat Real + PROPER are the driving force behind the booming healthy snacking industry, so this is ...