- Answering incoming Technical Queries received by phone or email for all UK revenue streams.
- Provide technical support/advice to the Customer Services department
- Provide technical support/advice to the External Sales & Specification team
- Assist with the development of our eCommerce platform where required.
- Ensure the Technical Portal is kept up to date and allocation of requests is issued to the Site Technicians in a timely manner.
- Assist/conduct practical internal product testing
- Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame etc.
- Assist with all UK-owned product line testing requirements Report and investigate any product complaints, this may include site visits
- Contribute to keeping an up-to-date technical library
- Assisting in any other ad hoc duties required when they arise
- Work as a collective unit covering absence and supporting others
- Keep equipment infinity log & ensure calibration requirements/dates are adhered to.
- Relevant qualifications and experience for the role.
- Technical appreciation for product and application within construction
- Strong interpersonal skills both oral and written
- Demonstrates strong initiative and energy to succeed and deliver
- Understands the need for change and embraces it with positive energy
- Capable of using numerous computer packages including Microsoft Office
- An eye for detail encourages change within the department.
- Appreciation and understanding of CAD software would be an advantage, but not a requirement.
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Technical Support - Hatfield, United Kingdom - SRS Group Holdings Ltd
Description
Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role?SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope.
Principal Duties include:
Our Client is seeking someone who has the drive and ambition to succeed and can offer a full continued training and development program.
Location:
Hertfordshire – Office Based
Salary:
Negotiable Dependent on Experience
Benefits 26 days holiday per year, plus 8 statutory bank holidays
Group pension plan
Group health care cash plan scheme
Group profit share
Continued training and development
Free car parking
