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    Geospatial Product Specialist - Glasgow, United Kingdom - Idox plc

    Idox plc
    Idox plc Glasgow, United Kingdom

    3 days ago

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    Description


    About the roleWe are looking to recruit a talented and motivated Geospatial Product Specialist to join our Product Support Team.

    Formerly known as thinkWhere, our geospatial team are now proud to be part of the Idox Geospatial Division and are at the leading edge of cloud delivery for web mapping and pioneering GIS software and data as a service.

    Using globally leading geospatial technologies, this is a team which is passionate about applying GIS and geospatial data to improve and innovate what our customers do.

    As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products.

    This includes technical support, product development and testing, data management and presales activities. You will help to ensure our key service management commitments are fulfilled to high quality and performance standards.

    This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development.

    You'll work on your own initiative and bring new ideas to continuously improve what we do.

    You'll find a fast track personal development path and work on leading geospatial solutions that solve real world problems for our customers.

    Please look at our website to get a feel of the contribution you'll be making as part of the Idox team:

    Key responsibilitiesService ManagementProvide service desk and technical support services to customers, and assist with the administration of service desk systemsContribute to the delivery of customer Service Level Agreements (SLA) to ensure required quality and performance standards are metPrepare and maintain process documentation in line with our quality policyResponsibilities for performance and mangement reporting with customersCollaborate with customers and users to maintain our customer focused reputationProduct SupportAssist with data management services to support products and customer applicationsResponsibilities for user acceptance testing of new product developmentsSupport the work to release product updates to customersUser engagement and feedback to inform product developmentHelp to maintain product documentationSupport the work to onboard new clients to GIS software and data productsConsultancyContribute to pre and post sales consultancy in collaboration with colleagues and customersContribute to geospatial projects within the business and with customersAdherence to Idox Information Security policies and protocols.


    To be successful, you'll need to have:

    Working experience of open source GIS web, desktop and database productsApplied knowledge of geospatial data managementExperience of providing customer-focused servicesStrong verbal and written communication skilllsAbility to work effectively and efficiently as part of a teamGood planning and organisational skillsExcellent problem solving and analysis skillsAbility to manage your own workload.

    Ability to generate new ideas and solutionsAptitude for learning and applying new technologiesAdditional desirable qualities:
    Degree or Technical Qualification in GIS, related discipline or transferable skills3+ years experience of working as part of a GIS TeamExperience of software product support
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