- 1st and 2nd line support for all current and future Inisoft products.
- Ownership of support issues and requests from logging to resolution.
- Following support processes and procedures to ensure that all issues and requests meet agreed customer SLA's.
- Work required shifts to cover key customer business hours including UK and North America.
- Provide 24x7 support outside office hours on a rota basis.
- Assist in maintaining internal infrastructure to facilitate the activities of other teams across the business.
- Keep up to date with new developments through proactive learning and knowledge sharing.
- Minimum of 2 years relevant Application / Product Support experience
- Excellent problem solving and troubleshooting skills.
- Excellent communication skills, both oral and written.
- Attention to detail in ensuring that support processes and procedures are adhered to.
- Ability to write and analyse SQL statements and queries.
- Basic level administration of Microsoft SQL Server and Oracle databases.
- Knowledge of Call Centre telephony systems
- Experience within a PC and server virtualisation environment
- Experience of implementing and supporting cloud based applications, primarily on Azure.
-
Software Support Specialist
1 week ago
Cornerstone Community Care Glasgow, United Kingdom**Calling all computer savvy, technology confident individuals Our IT department is Hiring** · We have a great opportunity for an experienced and customer-focussed first line business **Software Support Specialist** to join us on a full-time permanent basis working with software ...
-
Specialist Support Worker
1 week ago
The Salvation Army Glasgow, United Kingdom**Location**: Wallace Of Campsie House · **Working hours**: 35 hours per week (Full time is 40 hours) · **Contract**: Permanent · **Interview Date**:To be confirmed · The Salvation Army provides support and emergency accommodation for homeless adults within the Glasgow Area. We a ...
-
Equipment Support Specialist
1 week ago
Subsea 7 Glasgow, United Kingdom**Organisation** · **Position** · Equipment Support Specialist · **Vacancy ref** · 81983 · **Based in** · Glasgow · **Business area** · Subsea & Conventional · **Contract type** · Contract · **Closing date** · 23/06/2023 · Vacancy information · We are looking for a positive, proa ...
-
Application Support Specialist
1 week ago
Barclays Glasgow, United Kingdom**Application Support Specialist** · **Glasgow** · Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals an ...
-
Product Support Specialist
1 week ago
Stryker Corporation Glasgow, United Kingdom**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
Applications Support Specialist
1 week ago
Sabio Group Glasgow, United KingdomAt the Sabio Group; through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation. · - We work across industry vertica ...
-
Customer Support Specialist
1 week ago
ClassForKids Glasgow, United KingdomWe're hiring We have a great opportunity to join our thriving Customer Success team at ClassForKids. We focus on quality over quantity, proactive support over reactive support, and strive to ensure every customer succeeds using our product. If this sounds like the perfect job for ...
-
Customer Support Specialist
3 days ago
Go Swag Glasgow, United Kingdom'''Duties''' · - Provide support and guidance to other memebers of staff when customers are unhappy - you should be the person people to turn to when they have a difficult customer situation · - Provide excellent customer service by addressing customer concerns, resolving issues, ...
-
Technology Support Specialist
1 week ago
H&R Talent Glasgow, United Kingdom**Duties and Accountabilities**: · Deliver a high standard of customer service. · Take ownership of problems and be proactive in dealing with support issues. · Keep end users fully informed of the progress of their support incident at all times. · Monitor the call queue within th ...
-
Sales Support Specialist
1 week ago
Peak Scientific Glasgow, United KingdomReporting to the Regional Sales Manager - Northern Europe & France and working as part of the sales team, the primary focus of this role is to assist a team of Territory Managers throughout the UK & Northern Europe, to protect and grow sales revenue and market share. · Your dutie ...
-
Technical Support Specialist
5 days ago
Peak Scientific Glasgow, United KingdomDuties include: · - Providing technical support in conjunction with the service management system (SMS) · - In conjunction with Service Managers, ensuring all phone calls resulting in Field Service Engineer (FSE) on site assistance are responded to and organised within SLA of 2 h ...
-
Student Support Specialist Mentor
1 week ago
The National Autistic Society Glasgow, United Kingdom**Who we are looking for;** · The National Autistic Society offers a student support service across Scotland for individuals with autism and Asperger syndrome in higher education, providing support to enable them to achieve their academic potential. · The NAS Student Support serv ...
-
Product Support Specialist Robotic
3 days ago
Stryker Corporation Glasgow, United Kingdom**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
2nd Line Support Specialist
1 week ago
Pertemps Glasgow Perms Glasgow, United Kingdom**2nd Line Support Specialist** · **Location**:Glasgow · **Glasgow**:Up to 25K per annum (Dependent on experience) · **Term**:Permanent Full-Time. · Pertemps are delighted to announce that we are working with a brilliant client who are seeking a 2nd Line Support Specialist to joi ...
-
NHS Scotland Glasgow, United KingdomThis is a Permanent Post · Full Time 37.5 Hours Monday - Friday · We are recruiting for the role of a Business Support Assistant within the NHSGGC Specialist Children's Services Headquarters based in Glasgow. · The post forms part of the business support team and provides a compr ...
-
NHS Scotland Glasgow, United KingdomNHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of ...
-
NHS Scotland Glasgow, United KingdomNHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of ...
-
NHS Scotland Glasgow, United KingdomNHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of ...
-
NHS Scotland Glasgow, United KingdomThe shift pattern for this position is Monday / Friday 0900 hours / 1700 hours. · You must be able to demonstrate competency in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL and have a recognised qualification in Administration eq ...
-
Manufacturing Support Specialist
1 week ago
Terumo Inchinnan, United Kingdom**Permanent** · **Manufacturing Support Specialist** · **Inchinnan** · Terumo Aortic are currently looking to recruit a Manufacturing Support Specialist to work alongside our manufacturing teams. This is a fantastic opportunity for someone to further develop their career. · The m ...
Product Support Specialist - Glasgow, United Kingdom - Kura
Description
Job Title: Product Support Specialist
Location: Glasgow, UK
Salary: Up to £30,000 DOE
Who we areInisoft are seeking an experienced professional to join the team as a Product Support Specialist.
Inisoft is a market-leading provider of software solutions for contact centres, with clients throughout Europe, the Middle East and North America.
Software is all about solving problems, and the right software can change people's experiences – in our case both the experience of contact centre agents and customers.
This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company
Role DetailsAs a Product Support Specialist you must demonstrate great attention to detail, excellent communication skills and be able to work in a fast paced environment where you use your initiative to effectively prioritise and resolve customer issues.
Key Responsibilities:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
RequirementsIf you want to be part of a team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you.
To apply, click the apply button
Product Support Specialist professionals in Glasgow
-
Kayode Akande
Customer Experience Analyst
-
Marika Fyfe
Portrait artist and illustrator
-
Panagiotis Baras
Illustrator, storyboard artist, graphic designer
-
Mario Lopez
Quality Assessor Webhelp
-
Bruce Walker
CRM Data Expert
-
Dimitar Ivanov
Sales Executive