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    Multi Skilled Operator - London, United Kingdom - Intelligent Office

    Intelligent Office
    Intelligent Office London, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Full time
    Description

    Multi-Skilled Operator

    Salary : £25,640 per annum plus company benefits

    Location : Tower Bridge Court, 226 Tower Bridge Road, London SE1 2UP

    Contract : 6 or 12 month fixed term contract, full time

    Hours : 37.5 hours per week

    Shifts : 8-hour shifts worked Monday through Friday between 07:00-19:00

    Break details : 30-minute lunch, unpaid

    Work model : Onsite

    Williams Lea seeks an Multi-Skilled Operator to join our team

    Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

    Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

    Purpose of role

    The Multi-Skilled Operator is responsible for delivering a first-class experience to our clients within the workplace facilities and the managed Document services. The ideal candidate will have experience in both mail services and reprographics.

    The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supports the regional Team Leader in managing the management workflow.

    Key responsibilities:

  • Undertake all mail, courier, stationery tasks, records management and reprographics services provided within the One Stop Shop
  • Prepare mail and files for digital scanning by removing fixtures and fastenings
  • Scanning of hard copy mail/files into PDF format using high speed scanners
  • Scanning of records
  • Quality checking scanned copy against physical mail/file item to ensure all pages have been scanned
  • Receiving inbound couriers and booking outbound couriers
  • Ensuring work is competed in a timely fashion and of the highest quality
  • Full understanding of workflow processes and procedures
  • Support colleagues and work as a team in order to achieve the best results for clients
  • Undertake additional duties as requested by management.
  • Take responsibility for meeting targets
  • Carry out administrative tasks as necessary
  • Attention to detail is paramount
  • Develop positive and professional relationships with customers
  • Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
  • Develop an understanding of the customer's business and ensure that Williams Lea delivers a service in line with their objectives
  • Advising where appropriate on the best method of product and cost savings
  • To ensure all possible deadlines are achieved and managed in conformance with the SLAs

    • Knowledge and skills required:

  • High level of customer focus – proactive approach to service delivery and client satisfaction
  • Excellent communication skills, both written and oral, and confidence to communicate at all levels
  • Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails
  • Excellent organisational skills
  • Able to work to tight deadlines and prioritise workload
  • Able to work under pressure
  • Ability to work alone or collaboratively
  • Able to judge accurately when issues should be escalated to senior managers
  • Motivated and enthusiastic with "can do" attitude - Ability to be motivated to work as part of a team.
  • Must be familiar with the English language, alphabet, numeracy, and spelling - Punctual and flexible to cover shifts where required
  • High level of attention to detail, working quickly and accurately
  • Follows procedures and checks work to ensure right first time

    • Rewards & Benefits:

    We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

  • 25 days holiday plus bank holidays
  • Salary sacrifice schemes, retail vouchers – Including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops & computers or household appliances.
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance,
  • Health Assessments
  • Cycle-to-work scheme
  • Gym memberships
  • Referral Scheme

    • You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

    Equality & Diversity:

    The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

    If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at

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