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    Store Manager - Leeds, United Kingdom - TRP Recruitment

    TRP Recruitment
    TRP Recruitment Leeds, United Kingdom

    3 days ago

    Default job background
    Full time Construction / Facilities
    Description

    We are seeking a Store Manager for a new store opening in Leeds for a beautiful fine quality Jewellery Brand. You must be passionate and a focused leader who will create a culture within your team that is authentic, collaborative, centred around customer interaction and delivering a one of a kind customer experience.

    Main responsibilities will include:

    • Nurture and develop a culture of exceptional customer experience.
    • Build brand loyalty through "Customer in store VIP program, CRM loyalty program and engaging with the local community.
    • Drive sales in store through Identifying and implementing opportunities to exceed customer expectations, demonstrating commercial acumen, and providing inspiring leadership to the team.
    • Achieve monthly and KPI's to achieve business goals.
    • Deal with customer complaints effectively and efficiently.
    • Create seamless interaction between customers and the in-store technology.
    • Ensure all VM directives and standards from HQ are implemented within the store,
    • Ensure the shop floor always reflects the brand and concept standards.
    • Ensure that all new members of staff are onboard and trained to the required standard.
    • Drive team development and utilising all company training materials.
    • Ensure all team members understand the expectations of their role.
    • Work with HQ to ensure all stock management policies and procedures are adhered to.
    • Analyse store performance, put forward and implement actions required to achieve business objectives.

    Person Specification:

    • 5+ years management experience within a luxury retail environment
    • Proven track record of effective selling skills
    • History of successfully leading and coaching a team
    • Strong communicator with commercial acumen
    • Knowledge of the Demi Fine/Jewellery space. Not essential
    • Computer literacy with Microsoft Office suite
    • Sales-driven, results motivated and goal-oriented.
    • Positive "can do" attitude.
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