- Oversee the initiation phase of our North American clients, emphasizing premium sales service to retain and cultivate our existing business relationships, meeting stringent client retention objectives.
- Managing a comprehensive customer support database
- Orchestrating seamless coordination with internal departments, and accruing profound product expertise to elevate the retention strategy.
- Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
- Managing a CRM database on a day-to-day basis
- Correctly identifying customer issues through effective questioning
- Previous experience working in a B2B role
- Excellent customer service skills
- Ability to thrive in an environment targeted towards customer retention and satisfaction
- Effective personal organisation; self-starter with drive, ambition and creativity
- The ability to negotiate, coupled with excellent written and oral communication
- Excellent attention to detail and problem-solving capabilities
- Ability to work under pressure with a constant positive outlook when being faced with complex client issues
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
-
Customer Success Manager
3 weeks ago
C-Link Manchester, United KingdomConstruction Link Limited is a fast-growing ConTech company that is revolutionising construction procurement and the way contractors win work. · This role offers great earning potential with an OTC (On target commission) of £10,000. There will also be opportunities for rapid prog ...
-
Customer Success Manager
3 weeks ago
Scientist Manchester, United KingdomWe are seeking a driven and detail-oriented individual who will have our customer's success in utilizing our marketplace as their number one goal. · **Responsibilities** · - Provide marketplace customer support for biopharma companies and suppliers · - Explain and educate new use ...
-
Customer Success Manager
2 weeks ago
Parmar Staffing Ltd Manchester, United KingdomThis is a remote position. · Customer Success Manager - UK Based · We are hiring for a CSM Customer Success Manager to work for a SAAS business. The role requires you to have worked with and understand the Service Management Industry. · You will be assisting new clients with im ...
-
Customer Success Manager
4 days ago
Mexa Solutions LTD Manchester, United Kingdom**Customer Success Manager** · **Fully remote** · **£60 - 65k basic - £70 - 75k OTE (uncapped commission)** · **Your chance to work for an organisation on a mission to be a leading Microsoft Partner and consultancy - you'll play a pivotal role in this journey.** · Are you tired o ...
-
Client Success and Insight Manager
2 weeks ago
The Candidate Ltd Manchester, United Kingdom**Client Success and Insight Manager - £30,000 + 4,000 bonus - Manchester (Hybrid / Remote) -Market Research** · Are you passionate about delivering excellent levels to service to clients? Are you experienced with using analysis to create actionable insights? Keep reading · Worki ...
-
Carrington Recruitment Solutions Ltd Manchester, United Kingdom**Customer Account Manager, Customer Success, SaaS, Salesforce, B2B, Remote, London** · Customer Account Manager / Customer Success Manager required to work for a start-up SaaS company based in Central London. However, due to Covid-19, this will be virtually remote and you would ...
-
eFinancialCareers Manchester, United Kingdom**Reference · **11848 · **About our client** · Our client is a successful and entrepreneurial UK Lower Mid-Market Private Equity firm that has a strong track record. It is a sector generalist and past investments have included those in the business services, healthcare and softwa ...
-
Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United KingdomJob Description · Customer Success Manager - Manchester City Centre - Hybrid Working · £ £ Benefits · Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual w ...
-
Customer Success Manager
1 week ago
Thrive by Chorni Ltd Manchester, United Kingdom Permanent, Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working · Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has des ...
-
Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United Kingdom Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working · Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. · £ £ Benefits · Exciting opportunity for a Customer Success Manager to join a growing SAAS ...
-
Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United Kingdom Full timeCustomer Success Manager - Manchester City Centre - Hybrid Working · Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. · Exciting opportunity for a Customer Success Manager to join a growing SAAS business based i ...
-
Customer Success Manager
3 weeks ago
Manchester Digital Manchester, United KingdomManchester, Hybrid, (3 Days in Manchester office) · SafetyCulture is a customer and product-lead SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. We are continuously building a tec ...
-
Customer Success Manager
1 week ago
Remark Able Manchester, United KingdomA customer Success Manager is required now for a fast-growth scale-up SaaS business. "Fast-growth" as in they've achieved nearly 1000% growth in 1 year, which is ridiculous · Why are they hiring? Good question. Ridiculous growth combined with a successful round of Series A fundin ...
-
Customer Success Manager
2 days ago
Fietsenwinkel Manchester, United Kingdom Full time_fixed_termWe are LegionellaDossier, a pioneering software company based in the Netherlands. At LegionellaDossier, we specialize in innovative solutions for managing and preventing Legionella outbreaks, ensuring safety and compliance for public buildings. Our cutting-edge technology empower ...
-
Client Success Manager
2 weeks ago
Grey Matter Recruitment Manchester, United KingdomJob Description Exciting opportunity to join the global leader in the contextual advertising space as part of their scaling team in Manchester · This is highly impactful role, working closely with the Head of Customer Success to deliver success for a portfolio of high-profile gl ...
-
Customer Success Manager
1 week ago
Thrive by Chorni Manchester, United KingdomCustomer Success Manager - Manchester City Centre - Hybrid Working £ £ BenefitsExciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused a ...
-
Customer Success Manager
1 week ago
NQC Manchester, United Kingdom Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Governm ...
-
Customer Success Manager
5 days ago
SeeChange Technologies Limited Manchester, United KingdomThe Role · Do you have more than 5 years working with senior stakeholders (internally or externally) to deliver Enterprise software solutions? · Do you have account management experience in Retail and understand the stakeholders? · Do you have a knowledge and understanding of AI ...
-
Customer Success Manager
3 weeks ago
Autus HR Ltd Manchester, United KingdomField Service Management SaaS - CSM. An consultative and proactive Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS ...
-
Customer Success Manager
1 day ago
Iron Mountain Manchester, United KingdomCustomer Success Manager Manchester , United Kingdom Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start y ...
Client Success Manager - Manchester, United Kingdom - PHMG
Description
The world's leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we're investing in ensuring that each of our 36, clients has an unrivalled customer experience.
An exciting opportunity has arisen for a Client Success Director to play a crucial role in continuing our company's success, acting as an advocate for our product in all communications. We're looking for an individual with a background in either sales or account management who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.
The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You'll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You're also an exceptional listener, ever empathetic to our clients' needs while respecting our needs, too.
Location: Old Trafford, Manchester
Salary: £35, base and £55, OTE
Hours: Monday – Thursday (1pm – 10pm), Friday (1pm – 6pm) – 4.5 days per week
Responsibilities
Your role is paramount in establishing the trajectory of the client's journey with us. With exceptional interpersonal skills, you'll instil a sense of value and anticipation in our clients, fostering a dynamic that feels less transactional and more partnership-oriented right from the start.
A meticulous approach to organisation and strategic foresight are imperative. As you navigate the complexities of the onboarding phase, your aptitude for capturing and addressing the finer details ensures our clients feel prioritised and understood. Simultaneously, your strategic outlook guarantees alignment with the client's goals and our overarching company vision. Your unwavering commitment to excellence not only sets the foundation for our new clients' success but also reflects our dedication to their satisfaction.
Skills, Knowledge and Experience Required
Benefits
#LI-CL1