Jobs
>
London

    First Line Service Desk Specialist - London, United Kingdom - Chapman Tate Associates

    Chapman Tate Associates
    Chapman Tate Associates London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Job Description

    First Line Service Desk Specialist

    Location: Hybrid, London

    Salary range Up to £40,000 dependant on experience

    Role:

    My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels.

    Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level 1 Incident actions to all Incidents before assigning to the appropriate resolver.

    Responsibilities:

    • that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately.
    • all Incidents and Requests with agreement from the customer.
    • the sources for new Incidents and Service Requests
    • communicate with the customer, during the lifecycle of a fault/ incident.

    Key Skills required:


    • Degree in IT, or equivalent through experience


    • Knowledge of the Microsoft platform (SQL server)


    • Knowledge of Citrix, VMware, Remote Access Software or TestTrack


    • Excellent verbal and written communication skills in English


    • Helpdesk Support Experience

    This is a great opportunity for the right candidate to progress their career.

    Please apply ASAP to be considered.

  • Clear Channel UK

    Service Desk Specialist

    2 weeks ago

    Clear Channel UK London, United Kingdom

    **About Us** · Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets. · Our mission is to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. · Technology is at the heart of our oper ...

  • Janus Henderson

    IT Service Desk Specialist

    1 week ago

    Janus Henderson London, United Kingdom

    -Role: IT Service Desk Specialist · Location: London · Department: Global Technology · Why work for us? · A career at Janus Henderson is more than a job, it's about investing in a brighter future together. · Our Mission at Janus Henderson is to help clients define and achieve sup ...

  • Repstor

    Deal Desk Specialist

    2 weeks ago

    Repstor London, United Kingdom

    City of London, hybrid · - What you get to do in this role: · - Provide on-boarding and refresh training on internal processes and systems to Sales team members in your segment.- · - Assist segment team members in ongoing maintenance and update of critical client and opportunity ...

  • Proactive IT

    Service Desk Specialist

    4 days ago

    Proactive IT London, United Kingdom

    10277BRM · £40k - 45k per year + (6 month FTC) · IT Service Desk Specialist (FTC) · 5 days onsite in London · Join our global client as a Senior Service Desk Specialist, where you'll play a crucial role in showcasing your technical prowess. If you posses the following technical s ...

  • Belmond Management

    IT Service Desk Specialist

    4 days ago

    Belmond Management London, United Kingdom

    As an IT Service Desk Specialist at our Global Office, you are part of a team that collaborates to provide IT assistance, resolve customer issues, utilize ITSM systems, adhere to ITIL principles, support the IT strategy, and ensure the timely completion of customer requests withi ...

  • CBOE

    Trade Desk Specialist

    2 days ago

    CBOE London, United Kingdom

    **Building trusted markets —powered by our people.** · At Cboe Europe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and ...

  • Digital

    Deal Desk Specialist Emea

    5 days ago

    Digital London, United Kingdom

    **About Us**: · A 9-time Leader in Gartner Magic Quadrant for Enterprise Agile Planning, 's platform is designed to unify, secure, and generate predictive insights across the software lifecycle. Here at , we are dedicated to helping Global 5000 enterprises achieve their digital t ...

  • Anaplan

    Strategic Deal Desk Specialist

    2 weeks ago

    Anaplan London, United Kingdom

    Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innov ...

  • Lloyds Banking Group

    Incident Control Desk Specialist

    5 days ago

    Lloyds Banking Group London, United Kingdom

    End Date · Thursday 19 January 2023 · Salary Range · £30,132 - £33,480 · Agile Working Options · Unable to Offer Agile Options · Job Description Summary · This is an exciting opportunity to join the Major Incident Management Team who are responsible for Leading the Response to Ma ...

  • Astreya Partners

    Service Desk Specialist Ll

    16 hours ago

    Astreya Partners London, United Kingdom

    What this Job Entails: · The Service Desk Specialist II will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to ...

  • East London NHS Foundation Trust

    Senior Systems Service Desk Specialist

    2 weeks ago

    East London NHS Foundation Trust London, United Kingdom

    The Senior Systems Service Desk Specialist is a key member of the Systems team. The post will be responsible for the day-to-day management of the Systems Service Desk which provides first and second line support for the Trusts digital & clinical systems, ensuring continuity of se ...

  • Appcastenterprise

    Incident Control Desk Specialist

    16 hours ago

    Appcastenterprise London, United Kingdom

    **End Date** · Thursday 19 January 2023 **Salary Range** · £30,132 - £33,480 · **We support agile working - click here for more information on agile working options.** · **Agile Working Options** · Unable to Offer Agile Options **Job Description Summary** · This is an exciting op ...

  • The Bank of New York Mellon Corporation

    Senior Specialist, Technology Service Desk/on-site

    1 week ago

    The Bank of New York Mellon Corporation London, United Kingdom

    **Our Team** · Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets. · TSG is defined by three core values: · - Creative innovators, delivering e ...

  • Charles Russell Speechlys

    IT Service Desk Specialist 6m Ftc to Perm

    4 days ago

    Charles Russell Speechlys London, United Kingdom

    Location · London · Category · Contract type · Fixed Term Contract · Salary · Competitive · Working hours · Full time · **IT Service Desk Specialist 6m FTC to perm**: · The IT Director has overall responsibility for the running of the IT Department and producing the IT strategy f ...

  • Testronic Labs

    Office & Front Desk Specialist

    3 weeks ago

    Testronic Labs Croydon, United Kingdom

    **Office & Front Desk Specialist** · **Location: Croydon, UK** · - About the role:_ · With pleasure we would like to announce **a NEW and EXCITING role **available within our **Administration **department**:OFFICE & FRONT DESK SPECIALIST** · We are searching for a passionate prof ...

  • Testronic - Croydon

    Office & Front Desk Specialist

    3 weeks ago

    Testronic - Croydon Croydon, United Kingdom

    About the role: · With pleasure we would like to announce** a** NEW** and **EXCITING **role **available within our** Administration **department: · **OFFICE & FRONT DESK SPECIALIST** · We are searching for a passionate professional who will effectively manage customer / staff rel ...

  • Infinity

    Service Desk Specialist

    5 days ago

    Infinity Reigate, United Kingdom

    **Service Desk Specialist** · **Salary**:£25,000 · **Location**:Reigate · **Job type**:Full Time | Hybrid - 3 days WFH | No shifts |4.5 day work week · **Your infinite career. Your next step in your tech development.** · Infinity is a market-leading advanced analytics and call-tr ...

  • Swift Strategic Solutions Inc

    Service Desk Specialist

    1 week ago

    Swift Strategic Solutions Inc London, United Kingdom

    Job Description A global technology consulting and digital solutions client of ours is looking for a Service Desk Specialist to join their growing team in the UK. Below are more details of the position - · Ideal Qualifications · Primary Skill Service Desk · User query issue handl ...

  • Pinnacle Pet Group

    Service Desk Specialist

    5 days ago

    Pinnacle Pet Group Borehamwood, United Kingdom

    **Six months contract** · To provide a single point of contact to our internal business users and external clients. To provide high quality support and rapid restoration of normal services, acting as 1st line support. · - Receive, log and triage calls from the business and proces ...

  • Pinnacle Pet Group

    Service Desk Specialist

    1 week ago

    Pinnacle Pet Group Borehamwood, United Kingdom

    To provide a single point of contact to our internal business users and external clients. To provide high quality support and rapid restoration of normal services, acting as 1st line support. · - Receive, log and triage calls from the business and process them in a timely manner ...