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    Customer Case Manager - London, United Kingdom - Page Personnel Sales

    Page Personnel Sales
    Page Personnel Sales London, United Kingdom

    1 week ago

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    Description
    London Permanent £70,000 - £72,500 per year
    Customer Care Manager for a leader watchmaker in London
    Help provide outstanding customer service for the UK business
    This client is a luxury watchmaking brand boasts a long and storied history.

    Recognised for its commitment to excellence, the client is celebrated for its iconic watch collections, often associated with precision, innovation, and timeless style.

    Key responsibilities for this customer care manager for a luxury watchmaker for based across 2 different sites include:

    Motivate and inspire your team to provide impeccable customer service and maintain a deep understanding of our luxury watch products.

    Travel to the London office three times a week, Southampton once a week, and visit boutique stores once a week across London to provide on-site support and oversight.

    Set clear performance expectations, monitor team performance, and provide coaching and feedback to enhance skills and productivity.

    Continuously improve the customer experience by maintaining high-quality service standards, addressing escalated customer issues, and ensuring prompt responses to inquiries.

    Generate and analyse relevant data to identify trends, insights, and areas for improvement.

    A proven track record in customer service or customer care management, particularly in a luxury retail or watch industry context.

    The ability to travel as required to ensure team collaboration and boutique store visits.
    Experience in SAP, MS Office and Dynamics 365 is advantageous.
    Benefits for this Customer Care Manager position include:
    Competitive salary up to £72,500 and bonus of £8,500.
    Opportunities for professional growth and development.
    Discounted products from the business, plus early access to sales.
    Registered Office: 200 Dashwood Lang Road , Addlestone, , Surrey , KT15 2NX
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