Deputy Operations Manager - Frimley, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust Frimley, United Kingdom

Found in: Talent UK C2 - 4 days ago

Permanent

Description

Job summary

The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options.

The post holder in conjunction with the operations manager, matron and head of nursing will ensure that patient safety is maintained to the highest level. The post holder will be responsible to the development and performance management of staff to enable a seamless delivery of both inpatient and outpatient pathways for elective and non-elective care.

The postholder will be responsible for the development and performancemanagement of all non-medical staff to enable delivery of post holder will deputise for the operations manager and associate director as required.

Main duties of the job

KEY TASKS & RESPONSIBILITIES

To be responsible for matching capacity to demand for services and for meeting all national and local target

To lead any extraordinary waiting list projects, engaging the appropriate staff and identifying all necessary resources

To be responsible for working with the information department to designinformation reports that can assist project or operational outcomes

To act as lead for the business development of the directorate's services

Where changes in service delivery are required, write business cases outlining strategy and intended action

To be responsible for liaising with medical staffing and manpower co-ordinator onthe appointment of locums and substantive staff

To be responsible for identifying suitable clinical work patterns and ensuring timetables are correct

To investigate and respond to complaints on behalf of the directorate

To be responsible for making operational decisions on clinic formats, andagreeing proposed changes to templates

For contracted services running across all Trust sites, to be responsible forensuring appropriate staff levels are available and for deciding appropriate action where services are not viable

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

Job description

Job responsibilities

Provide an innovative, creative and developmental style of managementpromoting patient centred practice

In conjunction with the matron and head of nursing be accountable for systems and processes to ensure consistency of care standards within sphere of control, to deliver safe and high quality care for all

Act as a credible role model

Develop and implement surgical initiatives using best practice guidelines

Provide and present complex information that may be of a highly complex/sensitive nature, when required to do so

Accountable for formulating local strategy and actions to deliver the targets and aspirations in the Trust strategy for the directorate

Responsible for a systematic approach to staff development ensuring that senior staff are appraised annually against KSF outline/descriptors and that their objectives and personal development plans reflect organisational, professional and personal requirements

Responsible for the provision of an appropriate learning environment suitable for the education of multi-professionals and for the on-going development of the staff

Identify and develop multidisciplinary team working within the departments and Trust

Improve the utilisation efficiency by reviewing the flexibility in meeting demands and improve communications between unit staff and other departments

Ensure that the users of the service are given appropriate information and that regular satisfaction surveys are performed and action taken as appropriate

In partnership with clinical colleagues, deliver commissioned levels of service within allocated resources and develop action plans to manage any variances

Establish the effective use of management information as a basis for problem solving and decision making

Ensure compliance of data quality standards and take appropriate corrective action

Use information in a timely way to monitor trends in activity/finance/incidents/complaints, etc.

Provide reports to the operations manager and associate director using qualitative and quantitative data

Ensure compliance with all waiting list and admissions and discharge procedure

Produce monthly capacity and delivery plans, and review and revise regularly to ensure achievement of key targets

Delegate responsibility to key staff, supporting and developing staff inachieving set targets and responsibilities

Ensure that resources are utilised effectively and efficiently

Ensure all clinical and non- clinical staff are provided with the Job Description/Person Specification Template resources needed to undertake their role

Accountable for setting and monitoring clinical and non-clinical performance standards in the form of agreed key performance indicators/quality performance indicators

Lead in the promotion of the fundamental aspects of patient care sharing best practice to improve the patient experience

Ensure that all untoward incidents and near misses are reported within the sphere of responsibility in accordance with Trust policy. Also ensure that appropriate mechanisms are put in place to investigate serious clinical incidents, supported by the risk management team, and action is taken and lessons are learned and disseminated

Ensure that annual risk assessments are performed and appropriate action taken to minimise accidents, incidents and harm

Provide and preserve a positive reputation, providing a clinically credible workforce with a high level of motivation

Carry out continuous co-ordination and review of service provision, the outcome of which to inform plans to meet the service requirements agreed with commissioners

Identify cost improvements, service developments and income generation opportunities

Lead on implementing high quality recruitment, selection and retention practices in order that the departments have the appropriate staffing resources to provide a high standard of patient care

Regularly review staff performance through the Trust appraisal system, to identify potential developmental needs and set relevant objectives and review for staff

Provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained.

Communicate effectively on a regular basis with senior professionals regarding the Trusts objectives, plans and business developments

Work with the matron, head of nursing, operations manager and associate director on the implementation of all Trust HR policies including discipline, sickness and absence monitoring, and liaise with HR on relevant procedures

Provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained

Manage and monitor budget expenditure both pay and non-pay, so that cost effective and efficient services are delivered

Monitor expenditure against agreed budgets and identify any actual or potential deviations, escalating as appropriate

Work with supplies and procurement staff in obtaining best value in procurement of supplies for all departments within sphere of responsibility

Represent the directorate/Trust at meetings and forums as appropriate

Work with senior personnel in order to maximise service development, business planning, service delivery and clinical governance

Explore with senior personnel different systems of working to maximise efficiency

Person Specification

Qualifications

Essential

Masters' degree or equivalent experience

Management or leadership qualification

Competencies for role

Essential

Experience of the audit process

Excellent communication skills with the ability to liaise, influence and negotiate effectively at all levels

Evidence of quality focus with an innovative approach and ability to solve complex problems across the directorate / Trust

Ability to work under pressure and to work flexibly

Experience

Essential

Evidence of strong and effective leadership skills

Evidence of effective team building valuing and developing staff to meet the needs of the service

A proven record of success in managing significant operational/strategic change whilst also developing and maintaining the provision of a high quality service.

Demonstrate in depth knowledge and experience in quality and clinical audit/clinical governance

Experience of managing both elective and non-elective patients

Training and Operations Manager

Found in: SonicJobs Direct Apply UK - 22 hours ago

apetito Woking, United Kingdom Full time

Are you a Catering Manager, Chef Manager or Operations Manager with commercial acumen and a passion for training? · We are looking for a Training & Operations Manager to join our healthcare team, working with the senior management team, to ensure the satisfaction of our healthcar ...
Operations Manager

Found in: SonicJobs Direct Apply UK - 3 days ago

COREcruitment International London, United Kingdom Full time

Excellent opportunity for a passionate and dedicated Operations Manager / Deputy General Manager or Food and Beverage Director with a strong background in F&B to join the Senior Team of this 4* Hotel in London. · Working alongside the General Manager you will specifically be resp ...
Operations Manager

Found in: SonicJobs Direct Apply UK - 3 days ago

COREcruitment International London, United Kingdom Full time

Job Title: Operations Manager – Luxury Hotel - London · Salary: Up to £60,000 + Bonus · Location: London · I am on the lookout for an Operations Manager to join this luxury hotel in London. My client is looking for a confident individual to join their team at this fantastic hotel ...
Operations Manager- Contract Catering

Found in: SonicJobs Direct Apply UK - 3 days ago

Impact Food Group Woking, United Kingdom

Are you an experienced contract catering Operations Manager who loves to be involved with Food? · Who are we? · IFG is a fresh food catering business with a focus on excellent service to the schools we work in. The essential ingredient at the heart of our business is our people ...
Operations Manager

Found in: SonicJobs Direct Apply UK - 2 days ago

Crooton Ltd Crawley, United Kingdom Full time

Operations Manager - Automotive Bodyshop's -South East/ London region · £Negotiable DOE + Car Allowance + Bonus · (This role is field-based to cover our sites across the South East, a car allowance will be offered as well as a competitive salary and achievable, uncapped, time-sav ...
Operations Manager

Found in: Appcast UK C C2 - 2 days ago

Mane Contract Services Farnborough, United Kingdom

Job title: Operations Manager · Job type: Permanent · Hours: Monday to Friday days · Location: Farnborough, UK · Salary: £60,000 · Overview: · We have opened a fantastic opportunity for an operations manager to join a world leading company based in Farnborough working on the inte ...
Operations Manager

Found in: Ziprecruiter UK C2 - 2 days ago

Mane Contract Services Farnborough, United Kingdom

Job Description · Job title: Operations Manager · Job type: Permanent · Hours: Monday to Friday days · Location: Farnborough, UK · Salary: £60,000 · Overview: · We have opened a fantastic opportunity for an operations manager to join a world leading company based in Farnborough w ...
Senior Operations Manager

Found in: SonicJobs Direct Apply UK - 2 days ago

First Choice Staff Slough, United Kingdom Full time

A well-established Freight Forwarder is looking for a Senior Operations Manager. · Main Responsibilities: · Overall responsibility for London's operational activities including planning, directing, monitoring, controlling and developing either directly or through a chain of the c ...
Hotel Operations Manager

Found in: SonicJobs Direct Apply UK - 3 days ago

James Webber Recruitment Basingstoke, United Kingdom

Hotel Operations Manager - Near Basingstoke Hampshire · The property: · Set in landscaped grounds with stunning views, this stunning converted manor house offering elegantly appointed rooms, stunning contemporary food and a strong business mix offering · The Role: · Hotel Operat ...
Media Operations Manager

Found in: SonicJobs Direct Apply UK - 3 days ago

CV Screen Ltd Watford, United Kingdom

Media Operations Manager - Creative Marketing Agency · Watford · Up to £50,000 + Excellent Prospects · CV Screen is recruiting for a Media Operations Manager with experience in a creative Marketing Agency. The role is office based in Watford and a salary of up to £50,000 is ava ...
Operations Manager Marble

Found in: SonicJobs Direct Apply UK - 2 days ago

Hunter Mason Consulting London, United Kingdom Full time

Operations Manager – Marble & Stone · New Southgate, Greater London · £45,000 - £50,000 · Information on the role · Ensure toolbox talks/fire drills/ fire alarm tests are carried out regularly · Managing health and safety risk assessments and training · Planning jobs, templates, ...
Security Operations Manager

Found in: Appcast UK C C2 - 3 days ago

Green Folk LTD Camberley, United Kingdom

Client Protection Manager (Ops) · Job ID: 32504 · £45,000 - £55,000 per annum + Company Vehicle (EV) · Performance related bonus · 9am – 5pm Monday to Friday · Based in Camberley and at Surrey sites · The Role · It's a challenging role. It needs high levels of emotional intelli ...
Export Operations Manager

Found in: Click to Hired UK C2 - 4 days ago

Pertemps Camberley Camberley, United Kingdom Permanent, Full time

Role - Export Operations Manager · Our client is a fast-growing export distributor and wholesaler of British food and drink brands to international markets. They supply a portfolio of over 15,000 products to international retailers, importers, and distributors. They have built an ...
Security and Operations Manager

Found in: Jooble UK O C2 - 3 days ago

Green Folk LTD Camberley, Surrey, United Kingdom

45,000 - £55,000 per annum + Company Vehicle (EV) · Performance related bonus · 9am – 5pm Monday to Friday · It needs high levels of emotional intelligence as well as a practical and adaptable approach to issues that arise on our sites. One minute you may be updating a demandin ...
Security Operations Manager

Found in: Jooble UK O C2 - 2 days ago

GREEN FOLK LIMITED Surrey Heath, Surrey, United Kingdom

Security Operations Manager · Client Protection Manager · Job ID: 32504 · £45,000 - £55,000 per annum + Company Vehicle (EV) · Performance related bonus · 9am – 5pm Monday to Friday · Based in Camberley and at Surrey sites · The Role · It's a challenging role. It needs high level ...
Asset Operations Manager

Found in: Jooble UK O C2 - 1 day ago

PATRIZIA Immobilien AG London, United Kingdom

Hilf uns die Zukunft positiv zu gestalten Hierfür suchen wir einen (Junior) Asset Operations Manager (m/w/d) innerhalb des Asset Management an den Standorten Frankfurt am Main oder Augsburg. · Asset Operations ist eine der operativen Säulen des Asset Managements und verantwortli ...
Data Center Operations Manager

Found in: SonicJobs Direct Apply UK - 1 day ago

Invictus Recruitment Slough, United Kingdom Full time

Data Centre Operations Manager · Location: Slough · Salary: £70,000 + Package · We are seeking an experienced Data Centre Operations Manager to oversee the day-to-day operations of a global Data Centre based in Slough. The successful candidate will be responsible for ensuring t ...
Security Operations Manager

Found in: Jooble UK O L C2 - 3 days ago

Green Folk LTD Camberley, Surrey, United Kingdom

Client Protection Manager (Ops)Job ID: 32504 £45,000 - £55,000 per annum + Company Vehicle (EV)Performance related bonus 9am – 5pm Monday to FridayBased in Camberley and at Surrey sitesThe RoleIt's a challenging role. It needs high levels of emotional intelligence as well as a pr ...
Product Operations Manager

Found in: Jooble UK O C2 - 1 day ago

WebMD LLC United Kingdom

Project ManagementKonstanz,Baden-WutttembergMunchen,Bayern · Du bist bereit, mit uns den digitalen Wandel im Gesundheitswesen voranzutreiben, um Menschen noch besser zu vernetzen, die Kommunikation im Gesundheitswesen zu verbessern und unsere Pharmaprojekte erfolgreich zu machen ...
Hard FM Operations Manager

Found in: SonicJobs Direct Apply UK - 6 hours ago

Options Resourcing London, United Kingdom Full time

Job title: Hard FM Operations Manager · Location: Static site based in Isleworth. · Terms: Permanent contract - working hours are (08:00am - 05:00pm) Full time Monday to Friday · *PFI Experience (Required) · *Previous Critical Environment Experience (Required) · Salary/rate: Sal ...