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    Global IT Infrastructure Manager - London, United Kingdom - ITRS

    ITRS
    ITRS London, United Kingdom

    4 days ago

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    Description
    We are backed by leading private equity investors and are rapidly growing.

    Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida.

    We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

    Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global Infrastructure Manager is responsible ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments and liaising with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost.

    As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our organisation.

    Ensure the efficient delivery of our global IT Infrastructure, including security, Data Centres, infrastructure services, on-premises and cloud, external 3rd party infrastructure suppliers, (such as Amazon, Microsoft, Google Cloud, OVH) comprising their development or purchase, implementation, maintenance and improvement to meet required our needs with service improvement and value for money.

    You will work with all areas of our company to understand our requirements, prioritise resources and oversee the completion of infrastructure, software, and data projects.

    By guiding strategic development of all supported platforms and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business.

    As a Global IT Infrastructure Manager, you will:

    Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and guide improving and tuning infrastructure services delivered.

    Be responsible for Problem management and helping in finding solutions.
    Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes
    Ensure the compliance of all systems with security, data retention, legal and regulatory policies such as GDPR

    Responsible for the global network and infrastructure of ITRS internal IT systems, including Microsoft 365 (for email and SharePoint), Comms, phone system and applications.

    Ensure training for the team and knowledge transfer across the IT Department for concluded projects and commissioned systems.
    Assist with the IT Infrastructure Governance, Risk & Vulnerability Management
    Implement monitoring and improvement activities to ensure infrastructure governance and compliance with both internal policies and regulations.
    Assist with clients and internal departments on IT infrastructure security, governance, and Risk controls.
    Assist with Vendor vetting and risk management.
    Member of IT Risk and Vulnerability Committee

    Member of the BCP Committee and responsible for the Development, testing and execution of ITRS IT infrastructure BCP requirements.

    Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets.
    Recommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines.
    Responsible for all IT required backups
    Assist with internal and client IT infrastructure security questions and audits.

    8+ years' experience working in a project oriented and time sensitive IT & Security environments
    ~8+ years of managing Firewalls and Global Network Infrastructure
    ~8+ years of managing Internal and External Data Centres
    ~An understanding of Databases and SQL clusters
    ~ Knowledge of IT Governance, Risk & Compliance processes.
    ~ Broad knowledge of Data Protection and GDPR
    ~ Good understanding of ITIL

    Experience using IT security and compliance tools such as Qualys, MS Defender, Purview Darktrace, Digital Shadows
    Health Insurance and Dental Health Cover for you and your dependants
    Employee Assistance Programme
    Pension
    Flexible Hybrid Working
    Enhanced Parental Leave
    Travel Insurance
    Life Assurance
    ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.

    We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.

    We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

    We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

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