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IT Support Engineer
4 days ago
Steria Recruitment Cardiff, United Kingdom**Role: IT Support Engineer** · **Duration: 6 Months Contract (Inside IR35)** · **Location: Cardiff** · **Start: ASAP** · **Description**: · The contract will be awarded according to the Terms and Conditions of Contract governing the Crown Commercial Services Non-Clinical Tempora ...
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Infrastructure Support Engineer
5 days ago
Jefferson Frank Cardiff, United Kingdom**Infrastructure Support Engineer - Linux - Salary to £45,000 - Cardiff** · Are you an experienced Infrastructure Support Engineer that is looking to work within an industry that is completely different to that you are used to. An industry that is providing a strong support struc ...
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Network Support Engineer
13 hours ago
Nigel Frank International Cardiff, United Kingdom**Network Support Engineer - Wales/Bristol(Hybrid) - Up to £35,000** · Nigel Frank have got a new opportunity to work with our clients who are Award winning Holiday Makers. They are looking for Engineers to provide Network Support and be a member of their amazing IT team as they ...
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Support Engineer
5 days ago
Excelerate Technology Ltd St. Mellons, United Kingdom**An exciting opportunity has arisen for a driven individual who wants to join our fast developing international business as aSupport Engineer.** · So, who are we, what do we do? · **The Company**: · Based in Cardiff, we are the UK market leader within our industry. We also have ...
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Senior Support Engineer L3
1 week ago
recruit121 Cardiff, United KingdomExcellent opportunity for a remote working L3 Senior Support Engineer in a growing tech company with ample opportunity for growth. This role is hybrid working with a requirement to go to the offices 4 times a month. · These are exciting times for my international client who has c ...
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2nd Line Support Engineer
4 days ago
ALDERMORE BANK PLC Cardiff, United Kingdom**Feel like being part of** · The role of 2nd Line Support Engineer is really important to us. Following internal promotions we have several permanent opportunities to join our team to support and administer MotoNovo's Systems and Services through the provision of technical advic ...
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Cloud Support Engineer, Flood
3 days ago
Natural Resources Wales Wales, United Kingdom**Cloud Support Engineer, Flood** · **Closing date**: 29 January 2023 · **Location**:Flexible · **Salary**:£32,876 - £36,229 (Grade 5) · **Contract type**: Permanent · **Work pattern**: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm ...
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1st/ 2nd Linux Support Engineer
6 days ago
Jefferson Frank Cardiff, United Kingdom**1st/ 2nd Line Support Engineer** · Your role as a Support Engineer will be assisting with the deployment and monitoring of global maritime domain awareness systems and subsequent raising / responding to service tickets across these projects. · Main Responsibilities: · Supportin ...
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1st Line IT Support Engineer
4 days ago
HR EMPLOYMENT BUREAU LIMITED St. Georges, United KingdomAre you an experienced 1st Line Support Engineer looking to start something new asap? · Do you like the idea of being given the flexibility to work in a hybrid role? · My client are a passionate and fast-growing UK based Telecoms company who continue to go from strength to streng ...
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IT Support Engineer
5 days ago
Boost Talent Ltd Bristol, United Kingdom Full timeWe are looking for an IT Support Engineer / Field Engineer to work for a growing company based in Bristol with an excellent vision and mission to make a difference and deliver solutions for environmental 'good' · The company has won multiple awards including top 100 companies to ...
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IT Support Engineer
5 days ago
ITECCO Bridgend, United Kingdom**Job Title**: IT Support Engineer - 3rd Line · **Location**: Bridgend, Wales · **Salary**: £30,000 - £40,000 + £3.5K Training Package, 28 Days Holiday, Health Scheme & Flexible Working · - Installation/configuration, maintenance and troubleshooting of network hardware and softwa ...
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IT Support Engineer
2 days ago
Granite Recruitment and Consulting Limited Bristol, United Kingdom**IT Support Engineer** · **£30,000 - £38,000 plus excellent benefits** · **Bristol / work from home hybrid** · A leading software house headquartered in Bristol are looking for an IT Service Engineer to provide internal technical support to a user base of over 300 spread across ...
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IT Support Engineer
13 hours ago
Hemmersbach UK Ltd Bristol, United Kingdom**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...
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Support Engineer
4 days ago
Stable Cardiff, United KingdomJob Description · Job Description: · Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, ...
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Support Engineer
4 days ago
IntaPeople Limited Cardiff, United KingdomSupport Analyst - Cardiff · 2 months initially but chance to interview for a permanent position if wanted · £19.48p/h (insside IR35 and paid through an umbrella company) · 2-3 days p/week onsite · IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Su ...
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Support Engineer
4 days ago
Skills Provision Ltd Cardiff, United KingdomJob Description · This is a remote position. · Skills Provision is actively searching for a Support Engineer. · The employing business is a growing AI entity that creates deep learning solutions for organisations globally. · In this hybrid role, the successful applicant will work ...
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Support Engineer
1 week ago
IntaPeople Limited Cardiff, United KingdomSupport Analyst - Cardiff · 2 months initially but chance to interview for a permanent position if wanted · £2-3 days p/week onsite · IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Support Engineer for a short term contract in Cardiff. · The orga ...
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Support Engineer
4 days ago
Skills Provision Ltd Cardiff, United KingdomThis is a remote position. · Skills Provision is actively searching for a Support Engineer. · The employing business is a growing AI entity that creates deep learning solutions for organisations globally. · In this hybrid role, the successful applicant will work with clients from ...
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Support Engineer
6 days ago
IntaPeople Cardiff, United Kingdom ContractSupport Analyst - Cardiff · 2 months initially but chance to interview for a permanent position if wanted · £19.48p/h (insside IR35 and paid through an umbrella company) · 2-3 days p/week onsite · IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Supp ...
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IT support engineer
1 week ago
Techsol Group limited City, United Kingdom Full timeSalary 25, ,000 GBP per year · Requirements: · Key Responsibilities of the Technical Engineer (2nd line): · Provide efficient and effective 2nd line technical support to internal users and clients via phone, email, and in-person. · Diagnose and troubleshoot complex IT issues rel ...
Support Engineer - Cardiff, United Kingdom - Stable
Description
Job Description:
Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an integral member of the core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities.
Key Responsibilities:
• Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365.
• Diagnose and troubleshoot technical issues, using remote access tools, ticketing systems, and knowledge bases.
• Communicate effectively with customers, technical team, Solutions Architects, Delivery lead and team, and other stakeholders, providing timely updates, feedback, and solutions.
• Ensure customer satisfaction and service level agreements are met throughout the support process.
• Escalate complex or unresolved issues to the appropriate level of support or management.
• Document and update customer records, tickets, and solutions in the support system.
• Apply technical knowledge and best practices to ensure the optimal performance and security of Microsoft solutions.
• Collaborate with the leadership team and other Support Desk Engineers to share lessons learned, best practices, and improve support processes.
• Keep up to date with the latest Microsoft technologies, products, and certifications.
Qualifications:
• 2-3 years of experience in IT support, preferably in a Microsoft environment.
• Proficient in Microsoft technologies, such as Azure/Entra ID, SharePoint, M365, Endpoint Manager, and Defender.
• Strong communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-oriented and service-minded.
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Security Administrator Associate) are highly desirable.