- Contact customers with overdue accounts in a professional and empathetic manner.
- Negotiate payment plans and settlements tailored to customers' financial situations.
- Provide accurate and timely information regarding account status and payment options.
- Document all customer interactions and maintain detailed records of payment arrangements.
- Collaborate with internal teams to resolve customer inquiries and concerns effectively.
- Ensure compliance with company policies and regulatory requirements.
- Previous experience in collections, customer service, or a related field preferred.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively both independently and within a team.
- Proficiency in Microsoft Office and experience with CRM software preferred.
- Understanding of regulatory requirements related to collections activities.
- Salary up to 26,000 with performance-based incentives.
- Comprehensive benefits package
- Opportunities for career growth and professional development.
- Supportive work environment with a focus on employee well-being.
- Flexible work arrangements, including 1 day required in the office per week.
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Collections Advisor
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Conister Bank Hyde, United Kingdom**Collections Advisor** · **Hyde** · **Great Culture** · **Responsibilities and Experience** · - Provide administrative support for all areas of the debt recovery team · - To gather/verify client information from various sources and, as directed, to ensure client data is accurate ...
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HSS Hire Group London, United KingdomWe have a great opportunity for a **Click & Collect Assistant t**o join our team us in **HSS Hire Beckton** · As a valued member of the team, you will be assisting our customers with their collection and drop off requirements. You will meet different people each day and see some ...
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HSS Hire Group London, United KingdomWe have a great opportunity for a **Click & Collect Assistant t**o join our team us in **Heathrow · As a valued member of the team, you will be assisting our customers with their collection and drop off requirements. You will meet different people each day and see some regular fa ...
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HSS Hire Group London, United Kingdom**Click & Collect Advisor** · **HSS Hire Heathrow** · **Permanent, full time** · **Monday - Friday 06:00 - 15:00 & Alternating Saturdays 07:00 - 18:00** · Were not your average tool hire company. Were innovative and pioneering revolutionising the industry through the very latest ...
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Loans 2 Go London, United Kingdom**Company Overview**: · **Our mission?** As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation n ...
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Sigma Financial Group London, United Kingdom**Job Type**: Full-time · **Location**: Work from Home (WFH) · **Contract Type**: Permanent · **Hours**: 40 hours per week · **Salary**: £22,167 per annum · **Role Overview**: · We are currently seeking exceptional individuals to join the Sigma Family as Customer Advisors. At Sig ...
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Contact Centre Recruitment London, United Kingdom**Customer Service/ Collections Advisor** · - Salary: £27,500 - £30,000 _ · **Bonus**: Discretionary performance related bonus scheme (capped at 10% annual base salary) following probation, paid quarterly. · Full-time, Office-Based, _**Monday to Friday, 9:00 AM - 5:30 PM**_ · **C ...
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TAC Group Springfield, United KingdomWhat we are generally looking for · - Experienced in customer service and general operational activity · - Experience in collections activity, late payments and early debt collection · - Confident dealing with customers, colleagues and partners in all situations · - Verbally and ...
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Cargiant North London, United Kingdom**Job Ref**:CAR1385 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:£35,100pa · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:45 · **Posted date**:12/07/2023 · **Closing date**:14/08/2023 · To efficien ...
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WeFlex Ltd. London, United Kingdom Full timeCollections Advisor - End of Hire & Terminations · Salary: £29, ,000 p.a. base salary depending on experience. · Job Type: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM · WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make ele ...
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YOPA Property Limited United KingdomYopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa, our customers receive a bespoke, high ...
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Computershare Limited United Kingdom £25,792Job Description - Collections Advisor (Remote or office based U) · Job Description · Collections Advisor (Remote or office based U ) · Description · Location Fully Remote – work from anywhere in the UK with potential to travel to one of our offices occasionally. We also offe ...
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Collections Advisor
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Reed Business Support Croydon, United KingdomMy client, a national housing provider, seek experienced Customer Service Advisors to start temporary ongoing bookings in the new year, · Main purpose of the role: · To provide effective and efficient customer account management with the overall objective to reduce arrears, maxim ...
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Collections Advisor
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Secure Trust Bank PLC. United KingdomAt V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potenti ...
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Customer Service and Collections Advisor
1 week ago
Loans 2 Go Putney, United Kingdom**Company Overview**: · **Our mission?** As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation n ...
Collections Advisor - United Kingdom - Workingmums
Description
ob Title: Collections Advisor
Location: Newport (Monday and Tuesdays required in the office per week)
Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional service, we are seeking a Collections Advisor to join our team in Newport. If you're passionate about assisting customers and resolving financial matters, this role is perfect for you.
Position Overview: As a Collections Advisor, you will play a crucial role in assisting customers with overdue accounts, providing support, and finding suitable repayment solutions. You will utilize your exceptional communication skills to negotiate payment arrangements and maintain positive relationships with customers while adhering to regulatory guidelines.
Key Responsibilities:
Requirements:
Benefits: