Jobs
>
London

    Collections Advisor - United Kingdom - YOPA Property Limited

    YOPA Property Limited
    YOPA Property Limited United Kingdom

    2 weeks ago

    Default job background
    Description

    Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa, our customers receive a bespoke, high-end service, with the added benefit of easy-to-use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.

    As a Collections Advisor, you will play a crucial role in ensuring timely collections of due payments from our valued customers. Your responsibilities will involve investigating the sources of payments, meeting collection targets, and adhering to Service Level Agreements (SLAs) for contact attempts and timeframes. Additionally, you will maintain effective communication with stakeholders, providing insightful updates and handling objections professionally. This is a hybrid role, with the expectation of spending 2-3 days per week at our Hinckley office.

    Key Responsibilities:

    Proactively collect due payments from customers through various communication channels.

    Investigate and verify the sources of payments to ensure accurate and timely processing.

    Meet collection targets and KPIs set by the company to contribute to overall business success.

    Comply with SLAs for contact attempts and timeframes, ensuring prompt follow-ups with customers.

    Keep stakeholders informed about the progress of collections efforts and provide insightful reports.

    Demonstrate expertise in handling objections, finding solutions, and maintaining a positive customer experience throughout the collections process.

    Utilise strong verbal communication skills to engage effectively with customers and negotiate payment arrangements.

    Demonstrate excellent written communication skills in documenting interactions, agreements, and case details accurately.

    Collaborate with internal teams, such as finance and customer service, to address customer inquiries and resolve issues promptly.

    Use analytical and numerical skills to analyse customer accounts, payment histories, and outstanding balances.

    Leverage understanding of the property industry to tailor collections strategies for customers in this sector.

    Maintain accurate and up-to-date records of collection efforts and customer interactions.

    In addition to the above, the Collections team also supports the business with our customer resolutions function, including:

    Processing refunds in accordance with company policies.

    Facilitating package changes as requested by customers.

    Addressing payment queries and providing timely and accurate information to customers.

    Generating contracts as part of the overall customer resolution process.

    Requirements:

    Previous experience as a collections agent is desired.

    Knowledge of the property industry is useful in understanding customer needs and tailoring collections approaches.

    Strong numerical skills to analyse and interpret financial data related to customer accounts.

    Excellent verbal communication skills to engage with customers professionally and handle objections effectively.

    Outstanding written communication skills for documenting interactions and maintaining clear case records.

    Ability to meet collection targets and work within specified SLAs.

    Highly organised, self-motivated, and able to work independently in a hybrid work environment.

    Proficiency in using collections software and CRM tools.

    Understanding of relevant regulations and compliance requirements related to collections.

    What's On Offer:

    Base annual salary of£24,000,plus bonus incentives based on meeting collection targets.

    Hybrid working (2-3 days per week based at our Hinckley office)

    Access to training and development programs to enhance collections and customer service skills.

    Fun, diverse, and inclusive company culture, with a forward-thinking approach to employee engagement.

    22 days holiday allowance and enrolment into an Aviva Workplace Pension Scheme (Option to opt-out).

    Group Discounts for various retailers across categories like getaways, groceries, fashion, electronics, food & drink, entertainment, and health and wellbeing.

    Refer a friend bonus scheme.

    If you possess the necessary skills and experience for this role and are excited to join a dynamic and customer-focused team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are a strong fit for this position.

    #J-18808-Ljbffr
  • Conister Bank

    Collections Advisor

    2 weeks ago

    Conister Bank Hyde, United Kingdom

    **Customer Service - Collections Advisor** · **Hyde** · **Great Culture** · **Responsibilities and Experience** · - Provide administrative support for all areas of the debt recovery team · - To gather/verify client information from various sources and, as directed, to ensure clie ...

  • Conister Bank

    Collections Advisor

    1 week ago

    Conister Bank Hyde, United Kingdom

    **Collections Advisor** · **Hyde** · **Great Culture** · **Responsibilities and Experience** · - Provide administrative support for all areas of the debt recovery team · - To gather/verify client information from various sources and, as directed, to ensure client data is accurate ...

  • HSS Hire Group

    Click & Collect Advisor

    3 weeks ago

    HSS Hire Group London, United Kingdom

    **Click & Collect Advisor** · **HSS Hire Bootle** · **Permanent, full time** · **Monday - Friday 6am to 3pm & Alternating Saturdays 7am to 6pm** · We're not your average tool hire company. We're innovative and pioneering revolutionising the industry through the very latest in tec ...

  • HSS Hire Group

    Click and Collect Advisor

    2 weeks ago

    HSS Hire Group London, United Kingdom

    We have a great opportunity for a **Click & Collect Assistant t**o join our team us in **HSS Hire Beckton** · As a valued member of the team, you will be assisting our customers with their collection and drop off requirements. You will meet different people each day and see some ...

  • HSS Hire Group

    Click and Collect Advisor

    2 weeks ago

    HSS Hire Group London, United Kingdom

    We have a great opportunity for a **Click & Collect Assistant t**o join our team us in **Heathrow · As a valued member of the team, you will be assisting our customers with their collection and drop off requirements. You will meet different people each day and see some regular fa ...

  • HSS Hire Group

    Click and Collect Advisor

    1 day ago

    HSS Hire Group London, United Kingdom

    **Click & Collect Advisor** · **HSS Hire Heathrow** · **Permanent, full time** · **Monday - Friday 06:00 - 15:00 & Alternating Saturdays 07:00 - 18:00** · Were not your average tool hire company. Were innovative and pioneering revolutionising the industry through the very latest ...

  • Loans 2 Go

    Customer Service and Collections Advisor

    2 weeks ago

    Loans 2 Go London, United Kingdom

    **Company**: Loans 2 Go Ltd · **Role**: Customer Service and Collections Advisor · **Salary**: Competitive · **Start Date**: Immediately · **Duration**: Permanent with advancement opportunities · **Company Overview**: · **We are Loans 2 Go.** Our mission? To provide lines of cred ...

  • Loans 2 Go

    Customer Service and Collections Advisor

    2 weeks ago

    Loans 2 Go London, United Kingdom

    **Company Overview**: · **Our mission?** As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation n ...

  • Sigma Financial Group

    Customer Service and Collections Advisor

    2 weeks ago

    Sigma Financial Group London, United Kingdom

    **Job Type**: Full-time · **Location**: Work from Home (WFH) · **Contract Type**: Permanent · **Hours**: 40 hours per week · **Salary**: £22,167 per annum · **Role Overview**: · We are currently seeking exceptional individuals to join the Sigma Family as Customer Advisors. At Sig ...

  • Contact Centre Recruitment

    Customer Service/ Collections Advisor

    3 days ago

    Contact Centre Recruitment London, United Kingdom

    **Customer Service/ Collections Advisor** · - Salary: £27,500 - £30,000 _ · **Bonus**: Discretionary performance related bonus scheme (capped at 10% annual base salary) following probation, paid quarterly. · Full-time, Office-Based, _**Monday to Friday, 9:00 AM - 5:30 PM**_ · **C ...

  • TAC Group

    Customer Collections Advisor

    3 weeks ago

    TAC Group Springfield, United Kingdom

    What we are generally looking for · - Experienced in customer service and general operational activity · - Experience in collections activity, late payments and early debt collection · - Confident dealing with customers, colleagues and partners in all situations · - Verbally and ...

  • Cargiant

    Collections Advisor

    2 weeks ago

    Cargiant North London, United Kingdom

    **Job Ref**:CAR1385 · **Branch**:Cargiant Main Site · **Location**:Head Office, London (North West) · **Salary/Benefits**:£35,100pa · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:45 · **Posted date**:12/07/2023 · **Closing date**:14/08/2023 · To efficien ...

  • Index Commercial

    Collections Advisor

    1 week ago

    Index Commercial Farnborough, United Kingdom

    As the Collections Advisor you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers. · Effective monthly management of the accounts assigned to the Advis ...

  • Workingmums

    Collections Advisor

    2 days ago

    Workingmums United Kingdom

    ob Title: Collections Advisor · Location: Newport (Monday and Tuesdays required in the office per week) · Company Overview: Join a dynamic and forward-thinking company committed to helping customers manage their finances effectively. With a focus on delivering exceptional servi ...

  • Computershare Limited

    Collections Advisor

    1 week ago

    Computershare Limited United Kingdom £25,792

    Job Description - Collections Advisor (Remote or office based U) · Job Description · Collections Advisor (Remote or office based U ) · Description · Location Fully Remote – work from anywhere in the UK with potential to travel to one of our offices occasionally. We also offe ...

  • WeFlex Ltd.

    Collections Advisor

    1 week ago

    WeFlex Ltd. London, United Kingdom Full time

    Collections Advisor - End of Hire & Terminations · Salary: £29, ,000 p.a. base salary depending on experience. · Job Type: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM · WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make ele ...

  • Page Personnel

    Collections Advisor

    3 days ago

    Page Personnel Watford, United Kingdom

    Varied and interesting Collections Advisor role to be based in Watford · - Great permanent role with progression prospects · **About Our Client**: · At this Financial Services Group they encourage a flexible way of working. Having taken on board the learning's since lock down and ...

  • Reed Business Support

    Customer Advisor Collections

    3 weeks ago

    Reed Business Support Croydon, United Kingdom

    My client, a national housing provider, seek experienced Customer Service Advisors to start temporary ongoing bookings in the new year, · Main purpose of the role: · To provide effective and efficient customer account management with the overall objective to reduce arrears, maxim ...

  • Loans 2 Go

    Customer Service and Collections Advisor

    1 week ago

    Loans 2 Go Putney, United Kingdom

    **Company Overview**: · **Our mission?** As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation n ...

  • Secure Trust Bank PLC.

    Collections Advisor

    2 weeks ago

    Secure Trust Bank PLC. United Kingdom

    At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potenti ...