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Hounslow

    Digital An - Hounslow, Greater London, United Kingdom - Heathrow Airport

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    Description
    Joining the Marketing & Digital Team at Heathrow isn't just any job & Heathrow isn't just any company.

    Whether you're arriving in the UK for the first time, or heading off on a special trip, Heathrow serves c80 million customers every year, and is the UK's biggest single site employer.

    This role leads the Digital function in our Commercial team. Responsible for the digital experience for all our customer facing products & services.

    Over the last 5 years we have transformed our digital technology to support passenger expectations, developed new capability using leading enterprise technology platforms and set the foundations for future growth.

    We now need an experienced leader to help us build further in 3 areas:
    1) finish building our digital foundations;
    2) trade, merchandise & maximise the value from our new digital platforms including improving our use of data and managing & growing hundreds of millions of pounds of eCommerce revenue per year; 3) innovate with fresh ideas to deliver new digital products, services & experiences that help grow our revenue & passenger satisfaction.
    You'll find the work dynamic, interesting & challenging and the working environment collaborative, flexible, friendly & supportive. You'll also receive a competitive salary, bonus, pension and other benefits. Strategy & Planning - Develop & deliver our digital strategy whist creating a digital transformation plan for the future.
    Product Management / Service Ownership - Overall digital development leadership of several business areas
    User Experience & Content Delivery
    Marketing Technology - Personalisation, Testing & Optimisation
    Multiple years' experience as a senior digital leader for a major brand, retailer or eCommerce business
    Experience of operating at a senior management level or higher
    Experience of leading significant digital transformation projects
    Significant experience of dealing with external agencies (technical, creative & other)
    Solid strategic & tactical knowledge of eCommerce trading, merchandising, optimisation and how to drive digital channel shift & direct sales
    Practical understanding of analytics & digital KPIs
    Creative & innovative thinking, with an ability to identify & drive opportunities to build value for Heathrow, our passengers & our colleagues
    An ability to concisely and coherently explain our digital ambition to internal stakeholders, suppliers & at external events
    Travel/ Leisure, Hospitality, Retail, Loyalty sector experience would be desirable but not essential
    #LI-Hybrid
    There's something so special about working at the world's most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities.

    Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

    Join us on that journey and we'll help you achieve your ambitions too. We offer competitive salaries and excellent benefits that will support you now and in the future.

    As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.

    With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

    And of course, we'll provide varied learning and development opportunities too. Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. Sustainable Travel to work
    Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
    With four diversity networks, we champion inclusivity and celebrate individuality.

    You'll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines.

    At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport.

    We believe the best way to drive growth across our iconic airport is by improving the services offered within it.

    You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.

    #

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