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    Operations Analyst FTC - United Kingdom - Boston Medical Center

    Boston Medical Center
    Boston Medical Center United Kingdom

    1 week ago

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    Description
    Senior Revenue Cycle Operations Analyst page is loaded Senior Revenue Cycle Operations Analyst
    Apply locations Remote time type Full time posted on Posted 7 Days Ago job requisition id 34508 Position: Senior Revenue Cycle Operations Analyst

    Department:
    Patient Financial Services Cashiers

    Schedule:
    Full Time, Remote

    This role requires advanced working knowledge of healthcare applications including, but not limited to Epic, Onbase, Payer Portals, Pay Plus, Instamed.

    Under the direction of the Cash Processing Manager and Director of Middle Revenue Cycle, the Senior Revenue Cycle Operations Analyst is responsible for maintaining the integrity of cash for both Boston Medical Center (BMC) and Boston University Medical Group (BUMG).

    The Senior Revenue Cycle Operations Analyst is responsible for ensuring maximum efficiency and accuracy of accounts receivable balances through payment posting, credit and refunds oversight, and daily/weekly/monthly auditing.

    The Senior Revenue Cycle Operations Analyst is also responsible for monitoring, working and assessing various workqueues within the Electronic Health Record (EHR) system, answering questions submitted by the Revenue Cycle Operations Analysts related to workqueue processes and working with IT to improve system workflow based on trends and patterns identified.

    The Senior Revenue Cycle Operations Analyst is responsible for developing policies and procedures, ensuring policies and procedures are followed by the Analyst, as well as supporting the business operations for assigned functions within the Revenue Cycle Operations team and in support all revenue generating departments.


    The responsibilities will include:

    monitoring the work processes of the Revenue Cycle Operations Analysts to ensure accuracy of electronic and manual posting and workqueue processes, distribute results of daily/weekly/monthly reconciliation findings to Analyst, partner with the Cash Processing Manager to answer questions, train staff and perform ad-hoc analytical tasks as assigned.

    The Senior Analyst acts as a liaison working with internal staff and staff within the departments on tasks related to incorrect posting and researching missing payments.

    The Senior Revenue Cycle Operations Analyst functions as a subject matter expert in medium to large size projects and works to create a positive, constructive, and supportive working environment.

    This position will work with other internal Finance team members, Department Administrators, the Treasury Department, third party billing vendors and internal/external customers.

    Associates Degree plus at least seven years of e x p e ri e n c e in healthcare cash processing, finance, patient accounting and/or physician billing, preferably in an Academic Medical Center setting.

    OR Bachelor's Degree plus at least five years of e x p e ri e n c e in healthcare cash processing, finance, patient accounting and/or physician billing, preferably in an Academic Medical Center setting.

    Ability to work independently and possess effective time management skills to permit handling of multiple projects and or tasks
    Proven advanced level abilities in problem management, process analysis, and root cause analysis
    Able to excel in a complex, demanding environment with time-sensitive deadlines.
    Proven abilities in problem management, process analysis, and root cause analysis.
    Ability to communicate analysis including trends and opportunities to stakeholders both verbally and through writing
    At minimum, advanced level of proficiency with Window based software, including but not limited to Microsoft Word, Outlook, Excel and PowerPoint
    Excellent presentation skills and interacting with senior levels of hospital management and with physician leaders.
    Excellent organizational and project management skills.
    Excellent writing, interpersonal and organizational skills

    Completes daily/weekly/monthly reconciliation processes identifying posting discrepancies and cascade the information to the responsible Revenue Cycle Operations Analyst for correction.

    Perform month end tasks including, but not limited to, reconciliation, compiling refund information for the Community Health Centers, preparing reconciliation documents for BMC and BUMG Finance Teams.

    and resolve problems, including providing written analyses, explanations and interpretations of findings.

    Serves as a cash processing subject matter expert to internal and external team members and third party billing vendors.

    With limited manager oversight, develop lead complex medium to large projects related to cash processing initiatives and ensure assigned projects are completed in the most timely and efficient manner possible.

    Responsible for the compilation and distribution of reconciliation reporting for assigned areas and validating the reports prepared by the Analysts.

    Establish Epic workqueue data metrics, and associated root cause analysis. Formally prepares and presents findings in an efficient and effective format to project team members and leadership.

    Based on cash processing issues, researches and recommends process improvements, which includes writing procedures, training, and monitoring the new process.

    Responsible for coordinating cash service communication among the professional billing office, practices, and billing vendors, as needed.

    Serves as liaison for professional cash management to the hospital analytics department, to compound trends, issues, and payer-related changes.

    Act as a team liaison as internal team members perform various assessments, analytical research and support including, but not limited to: root-cause analyses, workqueue assessments and remittance reviews all payers and departments.

    Make recommendations for functional work streams with proper strategic planning.

    Works in collaboration with team members throughout the organization to coordinate audit schedules and prepares data requests for internal and external audit teams.

    Acts as liaison to auditors to address audit questions additional data requests.
    Working at Boston Medical Center is more than a job.

    It's a chance to make a difference as part of our mission to provide exceptional and equitable care to all.

    As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.

    BMC's mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work.

    A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

    EEO & Accommodation Statement
    Boston Medical Center is an equal employment/affirmative action employer.

    We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

    If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to .Boston Medical Center participates in the Electronic Employment Verification Program.

    As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

    BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

    According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website.

    To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC:
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