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Newcastle upon Tyne

    IT Service Design Consultant - Newcastle upon Tyne, United Kingdom - AXA UK

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    Description

    About the role:

    • Join the Service Design and Introduction team at AXA during a time of significant investment to transform digital services and streamline business processes.
    • Report to the Service Design & Introduction Manager to ensure seamless transition of services in AXA UK & Ireland.
    • Provide consultation on service design and introduction to programme and project managers.
    • Work smart at AXA with a balanced approach between home and office work.

    What you'll be doing:

    • Define service design documentation to meet AXA standards.
    • Ensure operational acceptance criteria and service definitions align with AXA's standards.
    • Coordinate service design and introduction of new services or change programmes.
    • Act as a point of contact for the design and introduction process while monitoring progress.
    • Identify potential risks in programmes and projects to minimize chances of failure.
    • Collaborate with stakeholder groups to achieve a common vision.
    • Advise on appropriate SLAs for new services introduced.

    What we're looking for:

    • ITIL certification or relevant service management experience.
    • Understanding of IT service agreements and Agile Methodology.
    • Knowledge of service and incident management processes.
    • Familiarity with IT industry best practices.

    Eligibility to work in the United Kingdom is a requirement for this role.

    What we offer:

    • Competitive salary of £35,000 - £45,000 annually.
    • Annual company & performance-based bonus.
    • Contributory pension scheme with up to 12% employer contributions.
    • Life Assurance coverage up to 10 x annual salary.
    • 25 days annual leave plus Bank Holidays.
    • Opportunity to buy or sell up to 5 extra days of leave.
    • AXA employee discounts and gym benefits.

    We're an Equal Opportunities Employer with no discrimination based on protected characteristics.

    If you require reasonable adjustments during the application or interview process due to a health condition or disability, contact the AXA Accessibility Concierge for support.

    About AXA:

    AXA UK Support Functions provide essential support to AXA's customer-facing business units, ensuring reliable service for customers.

    We offer support and opportunities for growth, whether you're experienced or just starting out.



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