- Join the Service Design and Introduction team at AXA during a time of significant investment to transform digital services and streamline business processes.
- Report to the Service Design & Introduction Manager to ensure seamless transition of services in AXA UK & Ireland.
- Provide consultation on service design and introduction to programme and project managers.
- Work smart at AXA with a balanced approach between home and office work.
- Define service design documentation to meet AXA standards.
- Ensure operational acceptance criteria and service definitions align with AXA's standards.
- Coordinate service design and introduction of new services or change programmes.
- Act as a point of contact for the design and introduction process while monitoring progress.
- Identify potential risks in programmes and projects to minimize chances of failure.
- Collaborate with stakeholder groups to achieve a common vision.
- Advise on appropriate SLAs for new services introduced.
- ITIL certification or relevant service management experience.
- Understanding of IT service agreements and Agile Methodology.
- Knowledge of service and incident management processes.
- Familiarity with IT industry best practices.
- Competitive salary of £35,000 - £45,000 annually.
- Annual company & performance-based bonus.
- Contributory pension scheme with up to 12% employer contributions.
- Life Assurance coverage up to 10 x annual salary.
- 25 days annual leave plus Bank Holidays.
- Opportunity to buy or sell up to 5 extra days of leave.
- AXA employee discounts and gym benefits.
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IT Service Design Consultant - Newcastle upon Tyne, United Kingdom - AXA UK
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Description
About the role:
What you'll be doing:
What we're looking for:
Eligibility to work in the United Kingdom is a requirement for this role.
What we offer:
We're an Equal Opportunities Employer with no discrimination based on protected characteristics.
If you require reasonable adjustments during the application or interview process due to a health condition or disability, contact the AXA Accessibility Concierge for support.
About AXA:
AXA UK Support Functions provide essential support to AXA's customer-facing business units, ensuring reliable service for customers.
We offer support and opportunities for growth, whether you're experienced or just starting out.