-
Executive Officer
3 weeks ago
Manchester Metropolitan University Manchester, United KingdomAn exciting opportunity has arisen at Manchester Metropolitan University for an enthusiastic and proactive Executive Officer to work alongside the Personal Assistants in the Executive Support team, providing a high · - quality administrative service to our stakeholders. · This is ...
-
Executive Officer
1 week ago
Manchester Metropolitan University Manchester, United Kingdom**Why should you apply?** · This is a fantastic opportunity which doesn't come around often and recent graduates from Manchester Met are being encouraged to apply. This is an exciting time to join and work with a team who is passionate about making a positive impact for our stude ...
-
Executive Officer
1 week ago
Manchester Metropolitan University Manchester, United KingdomAn exciting opportunity has arisen at Manchester Metropolitan University for an enthusiastic and proactive Executive Officer to work alongside the Personal Assistants in the Executive Support team to provide a high · - quality administrative service to our stakeholders. The Execu ...
-
Back Office Executive
3 weeks ago
Praetura Invesments Manchester, United Kingdom**About Praetura Investments** · Since 2011, the Praetura team has been providing market-leading investments for advisers and investors. Our team of experts from across the industry is passionate about finding the best opportunities in EIS, VCT and BR qualifying companies. · Our ...
-
Executive Officer(Eo)
1 week ago
Bridge of Hope Manchester, United KingdomPosition: Full-Time Temporary Executive Officer · Contract: 6 months with the possibility of extending · Working Hours: Monday to Friday, Office hours 37 per week - Hybrid working · Hourly Rate: £14.09 per hour · **Job Description**: · We are currently seeking an organised, motiv ...
-
Chief Executive Officer
1 week ago
Recruitment Panda Manchester, United KingdomChief Executive Officer or Chief Everything Officer? · Maybe, see-saw CEO? · As in, sometimes the board (or even your team) bumps you up and then down, quarter on quarter. · No? I should think not. · It's tough at the top and we recognise that but, if you're the right person for ...
-
Executive Administration Officer
1 week ago
The University of Manchester Manchester, United Kingdom**N8 Executive Administration Officer** · The N8 Research Partnership is a small team working across the 8 research intensive universities in the North of England to deliver collaborative projects. We are looking to recruit for maternity cover from early March 2024 for 12 months. ...
-
International Executive Officer
2 weeks ago
The University of Manchester Manchester, United KingdomThe International Executive Officer will support the Vice Dean for Internationalisation by providing coordination and management of activities that will enable delivery of the Faculty's Internationalisation Strategy. The remit of this role is broad and includes support for all as ...
-
British Cycling Manchester, United Kingdom**Executive Assistant to British Cycling Chief Executive Officer (CEO)** · **Salary: Up to £43,500 FTE (21 hours - £24,360 pro -rata) - dependant on experience** · **Location: National Cycling Centre, Manchester (hybrid)** · **About British Cycling** · Whether through the unbridl ...
-
Executive Officer
1 week ago
Manchester Metropolitan University Manchester, United Kingdom permanentAbout the role · : You will work alongside the PAs with responsibility for a range of activities including organising events, travel arrangements, conference bookings and supporting PA activities as required. This is a fast-paced, varied and challenging role that requires a flexi ...
-
Office Executive
1 week ago
Medlock Partners manchester, United KingdomJob DescriptionRole: Office Executive · Location: Manchester City Centre · Schedule: Monday to Friday, Office Based · About Our Client: · Our client is a growing, professional services firm on the lookout for a dynamic and enthusiastic Administrative Professional. This is your ch ...
-
Duty Office Executive Travel Industry
1 week ago
Travel Trade Recruitment Manchester, United KingdomAre you experienced in working on a Travel Company Helpdesk? Are you GDS trained, with great people skills and a flair for problem solving? We require a Duty Officer to cover out of hours for a leading, award-winning Travel Company. This is an exciting timeto join this travel age ...
-
Legal Executive Officer
1 week ago
Sacco Mann Manchester, United KingdomSpecialist, national law firm looking to recruit an experienced Family Legal Executive to join their Manchester office. · Within this Family Legal Executive role, you will be joining one of the largest UK Family team where your day-to-day duties may include: · Running your own ...
-
Executive Office Manager
1 week ago
Medlock Partners Manchester, United KingdomRole: Office Executive Location: Manchester City Centre Schedule: Monday to Friday, Office Based About Our Client: Our client is a growing, professional services firm on the lookout for a dynamic and enthusiastic Administrative Professional. This is your chance to join a forward- ...
-
Executive Officer Temporary
3 weeks ago
We Are Adam Manchester, United KingdomBid Executive Full Time Monday to Friday – Permanent role · Hybrid Working – Manchester or Birmingham · In this role, you will be responsible for producing high quality bid writing and co-ordination of the bid submission and process, across a range of bids, from frameworks to c ...
-
Chief Executive Officer
4 days ago
HOSPICE UK Manchester, United KingdomWe are seeking a compassionate, enthusiastic and engaging leader to take us into the next era of our service, seeking always to expand and develop the services to meet the ever-growing and changing need. The successful candidate will be a good team leader with vision, skills, exp ...
-
Chief Executive Office Administrator
1 week ago
NCS - National Citizen Service Trust Manchester, United KingdomRole: Apprentice Office Administrator CEO team Offer type: This is a Fixed term position for 18 months · Location: This is a remote role based remotely · Business Administration Level 3, delivered by SCL ( · NCS Trust is an equal opportunities employer, embracing diversity and ...
-
Executive Officer
1 week ago
Manchester Metropolitan University Manchester, United KingdomThe University is looking to appoint an Executive Officer to provide high level administrative support for members of the Senior Leadership Team in the Strategic Planning Directorate (SPD). · This is an exciting opportunity for an enthusiastic and proactive individual to work as ...
-
Chief Executive Officer
4 weeks ago
Francis House Children's Hospice Manchester, United Kingdom Full timeFrancis House Children's Hospice is recruiting for a new Chief Executive Officer (CEO) and Company Secretary to lead us into the next phase of our journey. · Francis House Children's Hospice is a centre of excellence providing specialist palliative and end-of-life care services t ...
-
Chief Executive Officer
3 weeks ago
Francis House Children's Hospice Manchester, United KingdomFrancis House Children's Hospice is recruiting for a new Chief Executive Officer (CEO) and Company Secretary to lead us into the next phase of our journey. · Francis House Children's Hospice is a centre of excellence providing specialist palliative and end-of-life care services ...
Chief Executive Officer - Manchester, United Kingdom - First Central Services
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed.We really love to provide our customers with real peace of mind and our most valuable asset? You'll be a super communicator, caring and compassionate for building customer relationships and resolving our customer problems.
You'll actively handle all complaints from the business ensuring they are resolved in a timely manner.You'll administer the complaints handling process and support the department to minimise the number of complaints received, so an excellent background in complaint handling or similar in this will be key to our role.
Recording, thorough investigation and resolving of customer complaints in a timely manner in line with company process and KPIsCommunicate with policyholders by email, post, telephone and other non-voice contact, in a polite and professional manner
Accountable for individual complaints across all areas
Liaise with the appropriate business areas when investigating and resolving complaints
Act as a referral point for complaints from other areas of the business
Provide feedback with regards to complaint outcomes, issues, trends and root causes, so it can be addressed with the business accordingly
Handle complex complaints as necessary to ensure that targets are met
Comply with health and safety policies, data protection rules and TCF philosophies at all times
Support the implementation of the Customer Relations Strategy so that Customer Relations is not seen as only responding to complaints
Previous experience of working in a customer service environment with experience in handling complaints
Experience of working within the insurance sector or financial services (Motor insurance an advantage)
Previous experience handling insurance claims (advantage)
Some understanding of root cause analysis and sound knowledge of complaints handling
Good IT and software skills, in particular with Excel and databases
Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more
Flexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We're flexible; most roles let you mix office and home working.