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    CSSE Success Services Project Coordinator - Cambridge, United Kingdom - AVEVA

    AVEVA
    AVEVA Cambridge, United Kingdom

    Found in: Talent UK C2 - 1 day ago

    Default job background
    Full time
    Description
    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

    We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.

    If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at


    SCOPE:
    The project coordinator will provide overall support to the Customer Success Strategic Enablement lead with:


    • Billable project booking coordination
    • Timesheet tool management
    • Expenses requests
    • Reporting and analytics
    • Online Webinar scheduling and support

    This role will work closely with our Commercial Ops team to ensure the Customer Success Services projects are properly set-up in our ERP systems.

    Manage and maintain our timesheet tool and support the managers/employees with any issues. Support the organization with expense request and work with Purchasing for PO creation and services level agreement process. Help with project/timesheet reporting creation and analytics.


    ROLE AND RESPONSIBILITIES:

    • Success Services project creation in our timesheet tool (Workfront)
    • Success Services project booking form creation for our ERP tools (ORACLE, SAP)
    • Manage and maintain our timesheet tool (adding users/groups/tasks, extending dates, closing when complete, etc.)
    • Run weekly report for regional managers
    • Help with general Workfront or SharePoint issues
    • Support managers with new joiners, leavers, team changes with licenses, access, etc.
    • Manage the Customer Success Services mailboxes requests
    • Create purchase requisitions and PO changes on manager
    • Support managers with SharePoint maintenance request.
    • Set up and help run training webinars
    • Upload the webinar recording, presentation, and Q&A to the Success Academy.
    • Create and maintain process documentation
    • Create and maintain project performance report (plan revenue/cost vs. actual revenue/cost)
    • Support our Transformation team with project migration
    • Contribute in business process improvement and execution

    EXPERIENCE AND QUALIFICATION:

    • Diploma in Accounting or Business Administration or related field
    • Understanding of project accounting and financial concepts
    • Experience in SAP/ORACLE or other accounting system (ERP)
    • Excellent knowledge of computer-based office tools (i.e. Excel, SharePoint, Outlook)
    • Ability to multitask and prioritize in a dynamic environment
    • Strong organization and analytical skills; detail oriented
    • High level of integrity and commitment to quality
    • Ability to work independently and in a team environment
    • Motivated, proactive self-starter
    • Adaptable and flexible to change
    • Desire to learn and understand the business
    • English spoken and written; foreign languages, verbal and written are an asset
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