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    Customer Relationship Manager - Reading, United Kingdom - Focus Resourcing Group

    Focus Resourcing Group
    Focus Resourcing Group Reading, United Kingdom

    1 week ago

    Default job background
    Full time Marketing / Advertising / Public Relations
    Description

    An exciting opportunity has arisen for a Customer Relationship Manager to join this growing private healthcare company who are based in Pangbourne.

    Job Type: Permanent position
    Location: Pangbourne, office based
    Salary: £26,000 - £36,000 (depending on experience)
    Working Hours: Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm

    As the Customer Relationship Manager, you will be responsible for:

    • You will be the Brand Ambassador and Customer Service Lead
    • Training and mentoring all staff on the client journey and communication.
    • Have an understanding of sales and marketing.
    • To create and manage a client journey pipeline.
    • To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business.
    • Organise and host open days and study clubs.
    • Experience of leading and managing a team

    The successful candidate will have the following related skills / experience

    • An outgoing friendly 'people person' is essential for this role.
    • A team player and willingness to support where needed.
    • Confident communicator all levels
    • To be able to build rapport and have an understanding and empathy towards clients.
    • Previous experience within a customer service role is essential.
    • Experience of leading a small team and mentoring the team where necessary
    • An understanding of up selling where necessary
    • The ability to grow relationships both internally and externally.
    • Proficient on MS Office including Word & Excel
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