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Erskine

    IT Asset Coordinator - Erskine, Renfrewshire, United Kingdom - eTeam

    eTeam
    eTeam Erskine, Renfrewshire, United Kingdom

    2 weeks ago

    eTeam background
    Description

    Role:

    Asset Management SpecialistDuration: 12 MonthsLocation: Erskine, UKThe role spans a wide spectrum of responsibility - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.


    • Responsible for SOW system setup
    • Pricing, banking details and factory obligations
    • Prepare relevant quote terms for priced bids
    • Create asset return requests in D365
    • Responsibility for chain of custody tracking
    • Monitor the input and throughput of returned assets as they are processed in the factory
    • SPOC for factory status to AM (status desk)
    • Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)
    • Execute asset reconciliation in D365
    • Responsible for settlement accuracy and financial credit/rebill adjustments
    Payment requests and remittance confirmationHow you'll make your mark:

    • Deliver the highest levels of Customer Care.
    • Promote the HPEFS Circular Economy philosophy.
    • Ensure strongest chain of custody for hardware in our care.
    • Meet & exceed exacting customer KPIs.
    • Own & resolve all issues to successful resolution in the client's view.
    • Be single point of contact for your accounts.
    • Collaborate - identify, share & implement best practices

    About you:

    • Typically, 3+ years' experience in a related business

    Knowledge and Skills:

    • Good knowledge of IT & Services industries.
    • Ability to analyse problems & solve creatively.
    • Communicate well verbally & in writing.
    • Manage relationships well at all levels.
    • Facilitate exceptional levels of service delivery.


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