- Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
- To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
- Ensure all decisions are made in the best interest of the home and its residents.
- To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
- Provide effective leadership to all hospitality and ancillary staff members.
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
- Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
- Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
- Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
- Degree or diploma in Hotel Management or equivalent
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
- Excellent leadership skills
- Exceptional communication skills
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
- Early Pay – Access to earned pay prior to payday
- Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
- Pension Scheme with Nest
- Flexible working patterns
- Cycle to work scheme**
- Recommend a friend – up to £750
- Service recognition
- Training support and development opportunities
- Employee Assistance Programme
- Wellbeing support
- Discounted gym membership
-
Service Manager
3 weeks ago
Profitlink Group Hertfordshire, United KingdomWe have an outstanding opportunity to join a successful dealer group as Service Manager at their busy franchised dealership in Hertfordshire.It is essential that you have excellent attention to detail, as well as the relevant technical and professionalqualifications and experienc ...
-
Service Duty Manager
2 weeks ago
Sytner Group Stevenage, United KingdomAn excellent opportunity has arisen for a Duty Service Manager to join Sytner BMW/MINI Stevenage.As a Sytner Duty Service Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our teamof service advisors, technic ...
-
Customer Service Manager
1 week ago
Fawkes and Reece Hertfordshire, United KingdomMy client are a high end residential developer would are looking for a Customer Care Manager to join their team to cover several Hertfordshire developments · The role will be office based however you will spend 95% of your working week on site dealing with customers & ensuring pr ...
-
Service & Installation Manager
3 weeks ago
Red House Recruitment Ltd Welwyn Garden City, United KingdomOur client, a **Vehicle Adaptation Specialist** in the **Welwyn**area has a fantastic opportunity for a **Service & Installation Manager** to join their team. · **Basic Salary**: Up to **£35,000**with further benefits to be discussed during interview. · **Experience Required**: P ...
-
Service Manager
2 weeks ago
East and North Herts NHS Trust Stevenage, United Kingdom PermanentJob summary · We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. · An exciting opportunity has arisen for a Service Manager within Urgent Emergency Care, Unplanned Care Divis ...
-
Service Manager
2 weeks ago
East and North Hertfordshire NHS Trust Stevenage, United Kingdom Full timeJob overview · We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. · An exciting opportunity has arisen for a Service Manager within Urgent Emergency Care, Unplanned Care Divis ...
-
Service Manager
3 weeks ago
East and North Hertfordshire NHS Trust Stevenage, United Kingdom Full timeJob overview · We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. · This is an exciting and interesting opportunity to join the Lister Cancer Services management team . · In ...
-
Service Manager
2 weeks ago
East and North Herts NHS Trust Stevenage, United Kingdom PermanentJob summary · We are recruiting for Service Manager (Non Clinical Transport) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. · To fulfil the management demands of the Non-Clinical Transport Department, maintaini ...
-
Service Manager
3 weeks ago
East and North Hertfordshire NHS Trust Stevenage, United Kingdom Full timeJob overview · We are recruiting for Service Manager (Non Clinical Transport) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. · To fulfil the management demands of the Non-Clinical Transport Department, maintain ...
-
Assistant Service Manager
1 week ago
HUC Welwyn Garden City, United KingdomHUC is at the forefront of change and innovation in the health sector. We're passionate about patient care and we have established a strong track record in delivering pioneering services. · We are looking for self-motivated individuals who are interested in progressing their care ...
-
Hospitality Services Manager
3 weeks ago
Maria Mallaband Knebworth, United Kingdom Permanent / Full timeAbout the Role · An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom. · The Hospitality Services Manager wi ...
-
Service Delivery Manager
5 days ago
SCC Stevenage, United Kingdom PermanentContract Type · : Permanent, full time Salary Package: Competitive base, Car allowance/company car, bonus scheme, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year · Hours: am – pm Monday – Friday. We also offer the opportun ...
-
Service Manager
2 weeks ago
Cafcass Stevenage, United KingdomWe are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England. Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children a ...
-
Service Manager
3 weeks ago
Hertfordshire Partnership University NHS Foundation Trust Welwyn Garden City, United Kingdom PermanentJob summary · Service Manager - Acute and Urgent Care Division · We are looking to appoint an exceptional leader with a significant level of operational management experience in health or social care, to take the role of Service Manager (8B) within Older Adults Inpatient Servic ...
-
Service Improvement Manager
3 weeks ago
Ocado Group Hatfield, United Kingdom** · **About Us** · **About the Role** · - Facilitating the development of future state process, business requirements and key performance metrics · - Creation of project documentation as required: process maps, SIPOC, SOPs, process templates etc · - Manage and lead as-is and to- ...
-
Accounting Services Manager
3 weeks ago
Workwell Harpenden, United Kingdom**This role has a hybrid offer, not remote. Hybrid kicks in after probation/ during the probation period. Please ensure you live close to or can commute easily to Harpenden.** · **Job Purpose** To manage and discuss financial reporting presentation to our clients, whilst managing ...
-
Hospitality Services Manager
3 weeks ago
Maria Mallaband Care Group Ltd Woolmer Green, Hertfordshire, United KingdomAn exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom. · The Hospitality Services Manager will use their spec ...
-
Independent Service Living Manager
3 days ago
Randstad Delivery Welwyn Garden City, United Kingdom contractAre you looking for a new role withing the housing services space? · Are you looking to make a difference ? · We are looking for an Independent Living Service Manager based in Welwyn Garden city. · Rate: £ /hr · Hours: 37.5 per week · Temp contract · Hybrid (1-2days per week at W ...
-
Senior Manager, IT Services Operations
1 week ago
Autolus Limited Stevenage, United KingdomRole Summary · In this leadership role, you will oversee the delivery of IT service desk, ensuring 3rd parties and onsite technicians adhere to SLAs, quality standards, and customer satisfaction metrics through effective incident, request, problem, and change management practice ...
-
Head of Service Management
2 weeks ago
Ocado Group Hatfield, United Kingdom**_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or b ...
Hospitality Services Manager - Knebworth, United Kingdom - Maria Mallaband Care Group
1 month ago
Description
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.
The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.
We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role
Key tasks
What are we looking for?
In return for all of this you will receive a competitive salary package plus:
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
