Service Manager - Stevenage, United Kingdom - East and North Hertfordshire NHS Trust

Description

Job overview

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting and interesting opportunity to join the Lister Cancer Services management team .

In this role you will support the Operational Management team to deliver multiple services within the Cancer Division. You will support in the improvement and development of systems and processes to enhance quality and efficiency across cancer services.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To be responsible for the operational management of a portfolio of service(s) within the Lister Cancer Services Care Group.

To support the Operational Management Team in the improvement and development of systems and processes to enhance quality and efficiency across cancer services.

To act as a Senior Service Manager and provide support and guidance to junior management staff (eg. Service Coordinators, Service Team Leaders).

To provide effective and efficient leadership to the administration team through management of the above junior management staff.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications/Training

Essential criteria

• Degree or equivalent or equivalent experience
• Management qualification or relevant NHS experience
• Project Management qualification or equivalent experience

Desirable criteria

• Clinical qualification
• Prince 2

Previous Experience

Essential criteria

• Extensive experience in a senior post.
• Experience of working at a strategic level
• Experience of Audit and Research
• Evidence of extensive experience in service development and change management
• Experience of working within a quality framework, which has mechanisms to ensure its continuity
• Staff management
• Project Management.
• Experience of performance management eg. Waiting lists, DNAs, RTT Understanding of Quality & Service Improvement Strategy

Desirable criteria

• Experience of working across the Healthcare community

Skills

Essential criteria

• Proven change and project management skills.
• Advanced communication and effective interpersonal skills.
• Excellent presentation skills.
• Highly analytical and numerate with ability to present a logical argument using data and information
• Ability to work independently as well as part of a team
• Extensive experience of managing teams
• Leadership skills.
• Excellent organizational skills

Knowledge

Essential criteria

• Knowledge of the NHS Cancer Waiting Time Standards
• Knowledge of the workings of specialized services and acute hospitals
• Knowledge of wider issues surrounding NHS healthcare

Desirable criteria

• Experience of NHS commissioning process

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.