Technical Account Manager - Glasgow, United Kingdom - Nasstar

Description

WE'RE RECRUITING

As one of the UK's fastest growing MSPs, we're on the lookout for Technical Account Managers with knowledge of Azure and the Microsoft eco system.

Location: Home-based with occasional travel to customer sites

Salary: Competitive base + benefits

Job Type: Permanent

The Role

Due to growth, we are looking to build a new team of Technical Account Managers As a TAM at Nasstar, you will play a pivotal role in partnering with our valued customers, leveraging your technical expertise to drive continual service improvement and maximise customer satisfaction.

You will provide customers with advisory services, based on an intimate knowledge of the customer solution and makes recommendations that help maximise service availability, resilience, security, performance and overall value.

Furthermore, you will be responsible for building and maintaining a relationship with your assigned accounts, addressing customer technical needs as well as finding opportunities for expanding client business. You will work closely with your customers and their aligned service delivery manager (SDM) to align Nasstar resources and customer business objectives to maximise customer value from our services portfolio. You will be a tech-savvy professional, particularly experienced with the delivery of Azure cloud computing services and be able to explain technical details and requirements to technical and non-technical audiences.

Responsibilities

• As part of the Technical Design Authority (TDA) for your customer's account, you will co-ordinate with pre-sales consultants and solutions architects. You will have a deep understanding of your customer's environment and represent their needs in solution planning.
• You will create and deliver workshop content to key customer Service stakeholders, covering the opportunities and risks presented by product roadmaps, the proposed future state of the customer solution and how to deliver the most effective Continuous Service Improvements (CSI).
• You will have technical competence with all components of the systems that support your customer's end-to-end business processes. You will ensure the customer's risk and compliance needs are met throughout the life of the service, feeding into all Statements of Work and Changes.
• You will own and drive the objectives outlined in the Service Descriptions, for your customer's deployed solution, attending service review meetings and representing the technical components of our service.
• You will take proactive action, to highlight and implement standardisation and efficiencies, optimising performance, capacity and cost across your customer's estate. You will identify trends before they generate issues, seeking to maximise improvements to processes and systems.
• You will ensure your customers are given the best possible service by overseeing the dissemination of knowledge to operational teams, ensuring solution documentation, knowledge base articles and LLDs (Low Level Design) are current and validated.
• You will work with customer and internal staff to identify additional training opportunities; provide and/or coordinate training as required to the global support team.
• Where possible you will leverage your knowledge of customer environments to assist with technical problem diagnosis and resolution, feeding into MI processes for complex technical issues.

Experience

• Ideally you would have experience as a Technical Account Manager or in a similar position dealing with Azure, M365, Endpoint and Security services.
• Broad knowledge of the Microsoft Azure Technologies (IaaS, PaaS, SaaS and Security).
• Understanding operational requirements for providing services to clients.
• Stakeholder management and working across departments.
• Negotiating resolutions with key contributors to assure the overall success of a service.
• Setting and managing expectations.
• Hold Azure qualifications.

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it... if we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it's the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days' holiday (excluding bank holidays) plus your birthday off
• Flexible working – it's important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.