Jobs

    Spanish Speaking Customer Services - Watford, United Kingdom - Concept Resourcing

    Concept Resourcing
    Concept Resourcing Watford, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Spanish speaking Customer Services (must be FLUENT in both English and Spanish)

    Based in Watford/Home Hybrid 3/2

    Full Time 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break


    Key Responsibilities:
    To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
    To respond effectively to queries relating to customer orders and deliveries
    To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
    To resolve customer complaints and invoice queries
    To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
    To be in regular contact with our Sales Account Managers and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
    To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
    To implement process improvements which will improve operational effectiveness and enhance profitability
    To ensure that customer account records are kept up to date for audit purposes
    To identify and resolve with the data management team any master data errors affecting the process
    To provide support for other members of the team


    Qualifications, Skills & Experience:
    Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
    Excellent communication skills with both oral & written fluency in English
    Fluent Polish
    An ability to work on own initiative and as part of a team (team spirit)
    Forward thinking and open to new processes/process improvements
    Familiar with electronic communication and workflows (lotus notes, databases, etc)
    PC skills - competent on Lotus Notes, Excel, Word and PowerPoint
    SAP experience would be an advantage
    An ability to prioritise workload and manage time effectively
    A pro-active and flexible attitude
    An ability to work under pressure and to tight deadlines when required
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