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Wakefield

    Customer Sales Executives - Wakefield, United Kingdom - City & Guilds Group

    City & Guilds Group
    City & Guilds Group Wakefield, United Kingdom

    1 week ago

    Default job background
    UK
    Description

    About the role

    As a Customer Sales Executive, you will be provided with ongoing training and support to work on both reactive and proactive sales campaigns in-line with our sales strategies. Campaigns cover our full range of Group products and services, delivered to both new and existing customers. Achieving performance targets and pipeline activity through managing a caseload of customers or campaign objectives, predominantly over the phone but also email based as well. You'll generate sales meetings and customer demonstrations for the specialist team.

    You will also manage customer inboxes for new centre enquiries and general enquiries into the department as well as working collaboratively with colleagues across the business to bring the right expertise to the business. A key element of the role is also analysing trends and insights, to drive business decisions and continuous improvement.

    About you

    We are very much open to background so long as you demonstrate the transferability of your skills and have the right attitude. We are looking for motivated, hardworking and passionate individuals who are confident in making outbound calls and who have a strong resilient work ethic. Ideally, you will have some experience in sales or generating new business, but it is not essential.

    You'll be accountable for meeting your own deadlines, targets and KPI's so you must be customer-focused, have a passion for delivering a great customer experience and be comfortable working to quarterly targets. Finally, you'll need great team working skills as well as possessing a flexible, adaptable approach and be motivated by new challenges.

    Full training and ongoing support is provided in this role as well as a defined monthly plan by your manager. This is a fantastic opportunity to develop your sales and account management skills, which could develop into more senior sales roles or act as a stepping stone to other functions within the business.

    Our story and mission

    Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose.

    Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

    At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

    We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

    Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

    What we offer

    We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

    As this is a sales based role, you will qualify for our sales incentive plan upon successful completion of your probation. You will also receive an excellent benefits package which typically includes 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

    We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

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