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Staff Service Engineer - United Kingdom - BP p.l.c.

BP p.l.c. United Kingdom

1 month ago

Description

Travel required Negligible travel should be expected with this role
Relocation available This role is not eligible for relocation

As a Staff Service Engineer you are a technology service expert providing bp with capabilities in the definition, and operation of critical IT services.

The role uses knowledge of both traditional concepts and site/software reliability principles and operational support techniques.

Bp operates a subject area based organization and Staff Service Engineers may be deployed to work in different areas of our business over time.

You will bring the transferable skills which will allow you to support an immediate business demand, and to grow your skills over time through exposure to different service areas.

Staff Service Engineers hold management roles over the delivery of services from internal squads or external providers to ensure business performance in line with agreed, SLOs, IT outcomes and levels of risk and resilience.

You ensure operational integrity and operational compliance with appropriate regulatory and internal standards.

You are familiar with DevOps based models as well as traditional outcome based services, and are skilled in working with multidisciplinary teams to identify and resolve customer difficulties, inefficiencies, and blockers to delivery velocity.

You are a skilled vendor manager, able to ensure the success of traditional outsourced service contracts, and to drive continuous improvements in service quality and customer experience.

BP is an ambitious company that operates a subject area-based organization, allowing for continuous growth and exposure to different service areas.

As a Staff Service Engineer, you will have the chance to support immediate business demands and expand your skills over time.

For the EIM (Engineering Information Management) portfolio
Lead the development, testing, operations, and ongoing improvements to digital products and services

Ensure on operational integrity, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.

Collaborate extensively with wider Digital technology teams to resolve complex incidents, requests, and problems, and will act as technical advisors on major digital projects

Build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying, and implementing continuous value improvement plans for service engineering and ensuring standard methodology is shared across the team.

Bachelor or master's degree or equivalent experience (in any subject)
Experience in scaled Service Delivery Roles with software vendors or outsourced service providers
Demonstrable knowledge in modern Service Delivery methods and understanding of Product Based delivery
Strong experience with Engineering Information Management (EIM) applications and Production Chemistry tools
Strong demonstrable experience with Engineering Information Management (EIM) applications such as Bentley's ALIM, and other SAAS-based products
Strong knowledge of Production Chemistry tools like LIMS from providers like Thermofisher.

Strong ability to manage a large portfolio of applications and constant demand ensuring timely and proper engagement with Internal Digital teams (Product, Architecture, Design etc.) as well as the End-user community (Business stakeholders).

Hands-on technical knowledge working with Agile tools such as ADO to develop a proper delivery framework complete with boards, executive and working-level dashboards to ensure all work is tracked, dependencies understood and managed, and cross-team work adequately tracked.

Service operations and resiliency
Configuration management and release
We foster an open and inclusive culture that values diversity and ensures everyone is respected and treated fairly.

We offer flexible working options, collaboration spaces in a modern office environment, and many other benefits to support your work-life balance.