- Handling incoming queries from web based customers, brokers and intermediaries to obtain and provide information to support the frontline sales team
- Support the company's achievement of key performance indicators ("KPIs")
- Perform all duties in accordance with applicable regulatory requirements and company policy
- Provide the highest levels of broker support service, striving for first contact resolution, responding within given timelines.
- Monitor central team inbox and report on work levels and control work flow
- Monitor turnaround times to ensure all workload are settled within set timelines
- Timely respond to broker enquiries and perform necessary action as required,
- Build relationships with internal departments to enhance support for brokers
- Identify potential process improvements and make recommendations to Team Leader
- Actively support other team members and provide resource to enable all team goals to be achieved.
- A minimum of 12 months experience in medical administration or customer service focused organization.
- Experience of working in a contact centre environment.
- Experience of working in a multilingual capacity would be beneficial
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- B2B experience preferred but not necessary
- Must possess excellent attention to detail, with a high level of accuracy.
- Strong interpersonal skills with good verbal and written communication to internal and external clients.
- Strong customer focus with ability to identify and solve problems.
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
- Ability to organise, prioritise and manage workflow to meet individual and team requirements
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
-
Sales Administration Analyst
1 week ago
The Cigna Group Glasgow, United Kingdom OTHERCigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company. · We are looking fo ...
-
Fund Administrator
1 week ago
Meraki Glasgow, United KingdomFund Administration · - NAV Pricing · - Operations Analyst · Meraki Talent's financial services client is actively looking for a Fund Administration professional to work with their expanding Pricing and Valuations team. The Fund Administrator will be responsible for ensuring NAV ...
-
Corporate Actions Specialist
6 days ago
Meraki Glasgow, United KingdomMeraki Talent's industry leading Financial Services client are looking for a Corporate Actions Analyst in Glasgow to join a busy Investment team going through a period of growth. · The Corporate Actions Analyst will be a critical appointment and therefore we are keen to speak to ...
-
Corporate Actions Specialist
1 week ago
Meraki Glasgow, United KingdomMeraki Talent's industry leading Financial Services client are looking for a Corporate Actions Analyst to join a busy Investment team going through a period of growth. · This is your chance to join a successful team where hard work is recognised. · The Corporate Actions Analyst w ...
-
System Administrator
1 week ago
Bill Gosling Outsourcing Glasgow, United KingdomBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started · WHAT YOU WILL DO: · The System Administrator is responsible for th ...
-
Group Risk Technical Analyst
1 week ago
IDEX Consulting Ltd Glasgow, United KingdomAn exciting opportunity has arisen for an expeAn exciting opportunity has arisen for an experienced Group Risk Technical Analyst. · Remote working - you will be required to go into the Glasgow office once or twice a month · **Role purpose**: · To provide support and assistance in ...
-
Investment Research Associate
3 days ago
Meraki Glasgow, United KingdomMeraki Talent's industry leading Investment client are looking for an Investment Research Analyst to join an expanding team based in Glasgow · This is your chance to join a successful team where hard work is recognised. · **Responsibilities of the Position**: · - Complete written ...
-
Data Analyst/project Support
1 week ago
Search Consultancy Glasgow, United KingdomI have an exciting opportunity for an experienced Data Analyst/Project Administrator to join my client on an fixed term contract for 6 months with an immediate start. · You will support with a project for the HR team as they prepare to upgrade their internal HR system. This is a ...
-
Commercial Finance Administrator
3 days ago
Coffee Service Group Glasgow, United Kingdom**About us**: · Being one of the largest coffee roasters in the world, theres no surprise that Tchibo Coffee is the coffee provider for all businesses. Whether its a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and ...
-
D365 Ce/crm Junior Functional Consultant
4 days ago
Pearson Carter Glasgow, United Kingdom**D365 CE/CRM Junior Functional Consultant - Glasgow - Microsoft Partner** · Pearson Carter are currently working with an Microsoft Partner who are recruiting for a Microsoft Dynamics 365 CE CRM Functional Consultant to join their growing team. · **Responsibilities:** · - Assist ...
-
Software Implementation and Training Analyst
4 days ago
Be-IT Resourcing Glasgow, United Kingdom**Software Implementation and Training Analyst - Scotland - Remote Working** · You will be joining a software house working with NHS clients that has an excellent team ethos and supportive working environment. This role will involve aspects of Project Management, Business Analysi ...
-
D365 Ce/crm Functional Consultant
1 week ago
Pearson Carter Glasgow, United Kingdom**Responsibilities**: · - Assist with the Dynamics 365 implementation. · - Work alongside the senior/lead consultant. · - Travel in to Glasgow office once per week. · **Experience**: · - Experience in Dynamics 365 CE. · - Experience in a professional Dynamics 365 Project. · - Deg ...
-
Call Centre Customer Service Smart Advisor
2 days ago
Intelcia UK Glasgow, United Kingdom**JOIN THE INTELCIA GROUP** · **Start Dates: August 2023** · Permanent, full-time 37.5 hours per week (Mon-Fri 8 hours daily between 10am and 8pm + 1 Saturday per month 10-2pm). · Hybrid Working Methodology**:1 month from the office for getting used to our systems and then it wil ...
-
Graduate Analyst
1 day ago
eFinancialCareers Glasgow, United Kingdom**Job Title**:Graduate Analyst · **Location**:Glasgow/ Liverpool · **Contract**:Permanent · **Working Style**:Hybrid (3 days in the office) · **Please be advised all applicants must have full Right to work in the UK and not require Sponsorship** · **Opportunity Overview**:Do you ...
-
D365 Ce/crm Junior Functional Consultant
1 week ago
Pearson Carter Glasgow, United KingdomPearson Carter are currently working with an Microsoft Partner who are recruiting for a Microsoft Dynamics 365 CE CRM Functional Consultant to join their growing team. · **Responsibilities**: · - Assist with the Dynamics 365 implementation · - Work alongside the senior/lead consu ...
-
Graduate Analyst
3 days ago
Resource Solutions Glasgow, United Kingdom**Job Title**:Graduate Analyst · **Location: Glasgow** · **Contract**:Permanent · **Working Style**:Hybrid (3 days in the office) · **Please be advised all applicants must have full Right to work in the UK and not require Sponsorship** · **Opportunity Overview**:Do you have a deg ...
-
Research Associate
3 days ago
University of Glasgow Glasgow, United Kingdom**Job Purpose** · To make a leading contribution to the specific research objectives of the project "Exploring context, factors and approaches to educational exclusions and absences" and the wider research objectives the Children's Lives and Outcomes strand of the ESRC-funded Sco ...
-
Reward Assistant
1 week ago
Edrington Glasgow, United Kingdom**Requisition Id**:2275**Location**:Glasgow, Scotland, GB, G1 3DNAbout Edrington · Our vision is to give more by crafting exceptional ultra-premium spirit brands. · The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt ca ...
-
Reward Assistant
1 week ago
Edrington Glasgow, United Kingdom**Requisition Id**:1067**Location**:Glasgow, Scotland, GB, G1 3DNAbout Edrington · Edrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single m ...
-
Project Administrator/executive Assistant
1 week ago
University of Glasgow Glasgow, United Kingdom**Job Purpose** · To manage a comprehensive and specialist administrative support service to the Director of the James Watt nanofabrication Centre (JWNC) and the JWNC Team. · **Main Duties and Responsibilities** · 1. To provide a high-level administrative and financial support se ...
Sales Administration Analyst - Glasgow, United Kingdom - Cigna Health and Life Insurance Company
Description
Sales Administration Analyst page is loaded
Sales Administration Analyst
Apply remote type Hybrid locations Glasgow, Scotland time type Full time posted on Posted 2 Days Ago job requisition idCigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.
We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.
The Position: Reporting to the Broker Sales and Support Team Manager you will be responsible for the end to end broker service process for our CGHO intermediaries.
Main Duties/Responsibilities:
Experience Required:
Skills:
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
#J-18808-Ljbffr