Jobs
>
Glasgow

    Sales Administration Analyst - Glasgow, United Kingdom - The Cigna Group

    The Cigna Group
    The Cigna Group Glasgow, United Kingdom

    6 days ago

    Default job background
    OTHER
    Description

    Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.

    We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

    The Position: Reporting to the Broker Sales and Support Team Manager you will be responsible for the end to end broker service process for our CGHO intermediaries.

    Main Duties/Responsibilities:

    • Handling incoming queries from web based customers, brokers and intermediaries to obtain and provide information to support the frontline sales team
    • Support the company's achievement of key performance indicators ("KPIs")
    • Perform all duties in accordance with applicable regulatory requirements and company policy
    • Provide the highest levels of broker support service, striving for first contact resolution, responding within given timelines.
    • Monitor central team inbox and report on work levels and control work flow
    • Monitor turnaround times to ensure all workload are settled within set timelines
    • Timely respond to broker enquiries and perform necessary action as required,
    • Build relationships with internal departments to enhance support for brokers
    • Identify potential process improvements and make recommendations to Team Leader
    • Actively support other team members and provide resource to enable all team goals to be achieved.

    Experience Required:

    • A minimum of 12 months experience in medical administration or customer service focused organization.
    • Experience of working in a contact centre environment.
    • Experience of working in a multilingual capacity would be beneficial
    • Ability to meet/exceed targets and manage multiple priorities.
    • Proficient in Microsoft Office applications.
    • B2B experience preferred but not necessary

    Skills:

    • Must possess excellent attention to detail, with a high level of accuracy.
    • Strong interpersonal skills with good verbal and written communication to internal and external clients.
    • Strong customer focus with ability to identify and solve problems.
    • Ability to work under own initiative and proactive in recommending and implementing process improvements.
    • Ability to organise, prioritise and manage workflow to meet individual and team requirements
    • Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

    About Cigna Healthcare

    Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

    Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

    If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

  • Cigna Health and Life Insurance Company

    Sales Administration Analyst

    19 hours ago

    Cigna Health and Life Insurance Company Glasgow, United Kingdom

    Sales Administration Analyst page is loaded · Sales Administration Analyst · Apply remote type Hybrid locations Glasgow, Scotland time type Full time posted on Posted 2 Days Ago job requisition id Cigna is one of the largest International Medical Insurers worldwide and can tra ...

  • Meraki

    Fund Administrator

    12 hours ago

    Meraki Glasgow, United Kingdom

    Fund Administration · - NAV Pricing · - Operations Analyst · Meraki Talent's financial services client is actively looking for a Fund Administration professional to work with their expanding Pricing and Valuations team. The Fund Administrator will be responsible for ensuring NAV ...

  • Meraki

    Corporate Actions Specialist

    3 days ago

    Meraki Glasgow, United Kingdom

    Meraki Talent's industry leading Financial Services client are looking for a Corporate Actions Analyst to join a busy Investment team going through a period of growth. · This is your chance to join a successful team where hard work is recognised. · The Corporate Actions Analyst w ...

  • Bill Gosling Outsourcing

    System Administrator

    12 hours ago

    Bill Gosling Outsourcing Glasgow, United Kingdom

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started · WHAT YOU WILL DO: · The System Administrator is responsible for th ...

  • Search Consultancy

    Data Analyst/project Support

    12 hours ago

    Search Consultancy Glasgow, United Kingdom

    I have an exciting opportunity for an experienced Data Analyst/Project Administrator to join my client on an fixed term contract for 6 months with an immediate start. · You will support with a project for the HR team as they prepare to upgrade their internal HR system. This is a ...

  • Pearson Carter

    D365 Ce/crm Functional Consultant

    1 day ago

    Pearson Carter Glasgow, United Kingdom

    **Responsibilities**: · - Assist with the Dynamics 365 implementation. · - Work alongside the senior/lead consultant. · - Travel in to Glasgow office once per week. · **Experience**: · - Experience in Dynamics 365 CE. · - Experience in a professional Dynamics 365 Project. · - Deg ...

  • Pearson Carter

    D365 Ce/crm Junior Functional Consultant

    2 days ago

    Pearson Carter Glasgow, United Kingdom

    Pearson Carter are currently working with an Microsoft Partner who are recruiting for a Microsoft Dynamics 365 CE CRM Functional Consultant to join their growing team. · **Responsibilities**: · - Assist with the Dynamics 365 implementation · - Work alongside the senior/lead consu ...

  • Edrington

    Reward Assistant

    2 days ago

    Edrington Glasgow, United Kingdom

    **Requisition Id**:2275**Location**:Glasgow, Scotland, GB, G1 3DNAbout Edrington · Our vision is to give more by crafting exceptional ultra-premium spirit brands. · The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt ca ...

  • University of Glasgow

    Project Administrator/executive Assistant

    2 days ago

    University of Glasgow Glasgow, United Kingdom

    **Job Purpose** · To manage a comprehensive and specialist administrative support service to the Director of the James Watt nanofabrication Centre (JWNC) and the JWNC Team. · **Main Duties and Responsibilities** · 1. To provide a high-level administrative and financial support se ...

  • Cabinet Office

    Head of Civil Service Diversity

    1 day ago

    Cabinet Office Glasgow, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £53,400 - £59,700- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Grade 7**Contract type**: · - Permanent · - Loan**Length of employment**: · **Business area**: · - CO - Cabinet Office ...

  • Invisors

    Workday Uk Payroll Consultant

    2 days ago

    Invisors Glasgow, United Kingdom

    About Invisors · As a certified Workday partner, Invisors is a boutique provider that helps clients connect the dots in their Workday solution to drive data insights and transform operations. We believe that a deployment of Workday HCM and Financial software is an opportunity to ...

  • Rangers Football Club

    Finance Administration Assistant

    2 days ago

    Rangers Football Club Glasgow, United Kingdom

    **JOB TITLE**:Finance Administration Assistant · **REPORTING LINE**:Management Accountant · **DEPARTMENT**:Finance Department · **LOCATIONS**:Ibrox Stadium · **CONTRACT**:Full Time, Permanent · **THE ROLE** · Are you interested in pursuing a career in Finance; have a passion for ...

  • University of Glasgow

    Finance Graduate Trainee

    3 days ago

    University of Glasgow Glasgow, United Kingdom

    **Job Purpose** · This job description covers the first-year placement for the Graduate Trainee. · This is a development role which will require the job-holder to start studying for a professional accounting qualification. The main purpose will be to support the Tax and Financial ...

  • The HR Booth

    Customer Service and Sales Administrator

    3 days ago

    The HR Booth Glasgow, United Kingdom

    Job Advert · The HR Booth are delighted to be recruiting for a Customer Service and Sales Administrator on behalf of Pitreavie Packaging Ltd. · At Pitreavie Packaging, it is their mission to be at the forefront of the market, continually solving real problems for customers with i ...

  • Pertemps Glasgow Perms

    IT Operations Analyst

    12 hours ago

    Pertemps Glasgow Perms Glasgow, United Kingdom

    **Pertemps are delighted to be sourcing for a new, exciting IT Operational Analyst position role for a growing client based outside Glasgow. · - This role offers an excellent salary and benefits package along with a mix of home and office working.** · **Salary up to 28.5k dependi ...

  • University of Glasgow

    Bioinformatician

    12 hours ago

    University of Glasgow Glasgow, United Kingdom

    **Job Purpose** · We are seeking a passionate and motivated Bioinformatician to support pancreatic cancer, colorectal cancer and computational biology research groups in the University of Glasgow and Beatson Institute. These research groups have track record and research focuses ...

  • Global Shares

    Product Owner

    3 days ago

    Global Shares Glasgow, United Kingdom

    **Who we are**: · We are a leading provider of equity compensation management solutions, offering stock plan administration software, expert support services and integrated financial reporting tools to corporate clients and their employees worldwide.Hundreds of companies, from st ...

  • NHS 24

    Deputy Head of Information Governance

    2 hours ago

    NHS 24 Glasgow, United Kingdom

    Deputy Head of Information Governance and Deputy Data Protection Officer · Are you an experienced in Information Governance and looking for a new opportunity? · Do you have experience of working in a fast-paced environment within a large organisation? · Are you passionate about e ...

  • DKF Recruitment

    Administrative Assistant

    12 hours ago

    DKF Recruitment Livingston, United Kingdom

    **Administration Assistant** · **Livingston** · **£22,000 per annum** · DKF are representing a market leading, national contracting group who now require an Administration Assistant to join their team in Livingston. The company operate in several specialist sectors, with a turnov ...

  • Eden Scott

    Infrastructure Engineer

    3 days ago

    Eden Scott Glasgow, United Kingdom

    Job Description · This exciting opportunity is for an IT Infrastructure Analyst with expertise in Azure, Office 365, and Microsoft Environments. Join a successful company with a dynamic IT team. · Experience required: · Expertise in Microsoft 365 platform. · Cloud IT Infrastructu ...