Senior Application Analyst - Brentford, Greater London, United Kingdom - Universal Hospital Services Inc.

Description

Responsibilities

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has over 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Sr. Application Analyst – Cerner Core.

The Sr. Application Analyst supports the implementation of UHS applications. Contributes to design, development, deployment, testing and support of the UHS clinical information systems across all Acute Care Hospitals, including Cerner "core" system functions. Monitors the resolution of maintenance or enhancement issues assigned. Provides technical support to UHS entities as needed. Receives, evaluates, or otherwise addresses Cerner user requests for assistance regarding problems related to IS systems in accordance with department problem resolution and escalation protocols. Coordinates work assignments given in order to meet deadlines and ensure continued progress toward assignment completion. Shares experience and expertise with other members of team and is viewed as an employee with significant technical expertise.

Key Responsibilities include:

System Maintenance/Support

• Establishes and maintains regular communications with Acute Care and Corporate users regarding the description and disposition of user requests for assistance, requiring normal business courtesy and decorum, telephone etiquette, and the ability to ascertain the exact nature of the problem
• Independently provides first tier problem analysis with the objective of resolving incidents/tickets and communicating back to the customer
• Serves as primary technical liaison to end users for issues related to the Cerner application
• Maintains proficiency in IT systems as well as desktop technology
• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Provides on-call support as scheduled
  • Establishes and maintains regular communications with user community
• Works with external support services, vendors and consultants as needed

System Implementation

• Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
• Designs and supports solutions for applications and prepares the appropriate documentation
• Performs system testing and documentation for all phases of the application development life cycle
• Ensures strict adherence to work plans, reporting all serious deviations to management
• Performs Q/A on application functionality
• Researches and resolves implementation-related Customer Support Center tickets

Administration and Oversight

• Effectively trains analysts in performance of their duties as required
• Provides technical support and guidance to other team members as required
• Maintains Service Excellence principles
• Adheres to UHS Service Level and Change Management Policies
• Prepares and promptly submits all routine and special reports
• Interviews applicants for vacant positions as needed using appropriate interview techniques
• Adheres to appropriate UHS Project Management standards
• Keeps management well informed of activities, needs, problems
• Performs other duties and tasks as required by management

Position Requirements:

• Bachelor's degree required.
• Five or more years of Information Systems experience.
• Three to five years of Cerner Millennium experience.
• Significant knowledge of Cerner related projects including design, configuration, testing, deployment, and support of Cerner Core systems. These systems include but are not limited to:
• Security
• Core Registration
• Operations Jobs
• Printers/Devices
• System Monitoring.
• Cerner Production Support Experience Required
• Provides guidance to influence adherence to the IT organizational goals and objectives.
• General familiarity of user business practices, concepts and terminology sufficient to support the healthcare applications.
• Excellent written and verbal communication skills

Travel Requirements: 5-25% based on projects

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or