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    Application Support Analyst - London, United Kingdom - DGH Recruitment

    DGH Recruitment
    DGH Recruitment London, United Kingdom

    3 weeks ago

    Default job background
    Full time Technology / Internet
    Description
    Application Support Analyst


    A fantastic opportunity has arisen for an Application Support Analyst to join a London based global law firm on a permanent basis.

    Application Support Analyst


    Summary:


    The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions.

    Application Support Analyst


    Key Responsibilities:

    • Provide comprehensive support for Document Management and Knowledge Management
    applications issues, collaborating with the infrastructure team, other IT teams, project
    teams and suppliers.


    • Own the management of one or more critical business applications through their life cycle,
    co-ordinating and managing upgrades for these.


    • Troubleshooting complex incidents and service and change requests through appropriate
    channels.

    Application Support Analyst


    Attributes/Skills:

    • Proven expertise supporting iManage and other bespoke legal applications
    • Must have experience of supporting, troubleshooting and configuring business applications
    (cloud-based and on-prem).


    • Expertise in an Application Support role in a law firm
    Application Support Analyst


    In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

    DGH Recruitment Limited acts as both an Employment Agency and Employment Business
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