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    Risk Solutions Engineer - London, United Kingdom - Hokodo Services Ltd

    Hokodo Services Ltd
    Hokodo Services Ltd London, United Kingdom

    3 weeks ago

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    Description

    We're an international and diverse team of finance, tech, and data science specialists, based in London and Paris, working to modernise B2B payments.

    Our B2B payment solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.

    Your role is crucial to the long-term success of Hokodo as you help customers progress through the sales funnel and quickly realise the benefits of using Hokodo.

    You will work cross-functionally with our Sales, Engineering, Legal, Operations & Customer Success teams to provide the best customer experience throughout the customer lifecycle.

    We would like you to work from our Paris or London office a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.


    Technical Expertise Available:

    Act as a reliable technical advisor for our merchants throughout their integration with Hokodo, ensuring a smooth and high-quality integration process.

    Keep stakeholders updated on ongoing integrations and identify and address any issues, risks, or dependencies.

    Cross-functional Collaboration: Work closely with teams across Sales, Legal, Customer Success, Engineering, and Product to enhance our integration process, making it more efficient and effective.

    Ensure High-Quality Delivery and Optimisation: Collaborate closely with merchants and various Hokodo teams to ensure the successful delivery of projects and optimise integrations.

    This level of collaboration and attention to detail will foster strong, long-term relationships with our merchants, enhancing customer satisfaction and loyalty.

    Document the integrated solutions for merchants, including API endpoints used, SDKs utilised, sales processes, customer journeys, and any special requirements or configurations.

    Establish technical standards to ensure the quality and reusability of our practices across integrations.
    Proficiency in both French and English languages.
    Programming languages like Python or JavaScript
    Additional language such as Spanish or German
    Intro, company fit and run through career history with the Talent team minutes - Video Call
    Intro to role and skills assessment with Junaid, Pre-Sales Team Lead minutes - Video Call
    Technical, Case Study and Demo interview with Henry, Solution Engineer and Sami, our CTO - 90 minutes - Video Call
    Meet the team and team leads with Raphael, Director Customer Success and Strategic Partnerships and Richard, CRO minutes - Video Call
    The opportunity for personal growth in a fast-moving startup is massive. We offer a highly competitive salary and benefits package, including share options.
    Holiday entitlement : 25 days + bank holidays

    Globetrotter travel policy:
    Health Insurance

    • Access to qualified therapist, confidentially via video or chat through Spill
    Enhanced Parental Leave

    Pension:
    (we know this is not really a benefit - but we get asked a lot about pension contributions) Employer contribution of 3% and individual contribution of 5% based on qualified earnings.
    We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out

    Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions.

    We support our team and value each other's time, input, and take local decisions where possible.
    No Passion, No Point - We bring passion and energy to everything we do. Be Genuine (No BS) - We are truthful and honest in our actions. Put simply, we care .
    The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities.
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