- To send patients all necessary documentation and information relating to their appointment including confirmation emails, fee transparency letters and any other relevant information
- Ensure that other unit co-ordinators understand enough about your allocated units in order to provide a reasonable level of cover during absences as well as understand other co-ordinators roles in order to provide cover during their absences.
- To ensure that all Hospital policies and procedures are upheld and maintained at all times.
- To develop excellent working relationships with all Consultant offices within the Units, while remaining and ambassador for the hospital.
- Feedback to line manager any issues that patients are experiencing in obtaining appointments so that these can be addressed in a timely fashion. Work with other departments to resolve these issues where possible.
- To provide a general enquiry and information service both in person and through the central referral line to all patients, public, referrers and other clinical colleagues.
- To ensure that any enquiry made by a member of the public or referrer is managed professionally and courteously, ensuring the highest possible conversion rate of enquiries to hospital stays. To act as an ambassador for the hospital and the units at all times.
- To book outpatient appointments in a correct manner
- To update the consultant and their office for any late appointment bookings
- Support the consultants to keep referrals within the units or where this is not possible within the hospital at all times.
- Understand the various specialties in the units.
- Maintain central information for the Units about consultant leave.
- To provide a central administrative hub for the Units;
- Ensure that the maximum possible calls are answered through the specific numbers identified; meeting and exceeding KPIs as set.
- Record all enquiries made clearly and with as much detail as possible to ensure that other departments who support the units are able to adapt their own behaviour as required Person Specification
- To be able to deal with and co-ordinate all patient queries, answering their questions and booking appointments within set timeframes.
- To be able to multi-task and deliver a high level of administration within the Unit.
- Be able to demonstrate administrative skills to a high level and deliver excellent customer care service
- To be self motivated , driven and able to demonstrate leadership abilities
- Ensure that a high level of service is delivered by the team to the patient, consultants and all internal / external customers at all times
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Unit Coordinator - London, United Kingdom - The Hospital of St John and St Elizabeth
Description
Job summary
We are looking for a Unit Coordinator to join the dynamic team at the Hospital of St Johns and St Elizabeth. You will be responsible for dealing with all patient enquiries and booking appointments into the Consultants clinics. The ideal candidate will have proven administration experience, be highly organised and have a pro active approach to all tasks. Ideally, you will have some experience in the healthcare sector.
Main duties of the job
About us
Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.
Job descriptionJob responsibilities
Qualifications
Essential
Desirable
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