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    Customer Success Specialist - England, United Kingdom - iO Associates - UK/EU

    iO Associates - UK/EU
    iO Associates - UK/EU England, United Kingdom

    2 weeks ago

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    Description

    Role: Customer Success Associate

    Type: Permanent

    Salary: £30,000

    Location: Fully remote

    Start: ASAP

    iOAssociates are working with a leading healthcare technology company who are seeking a Customer Success Associate to join their team on a permanent basis. The company are dedicated to revolutionising healthcare technology to improve patient outcomes and streamline operations.

    The role is remote but you may be required to travel to the office for meetings from time to time.

    Key Responsibilities:

    • Provide expert-level support to new and existing customers and internal team members
    • Deliver training sessions and maintain training documentation
    • Manage customer access and accounts on the Learning Management System (LMS)
    • Assist in creating enhancement guides for new product releases
    • Resolve Service Desk incidents and escalate issues as necessary
    • Conduct system checks during project implementation tasks

    Key Skills:

    Customer-first mindset

    Excellent communication and relationship management

    Endoscopy and healthcare patient administration knowledge (desirable)

    Proactive problem-solving

    Training and technical IT skills

    Time management and organisational skills

    What's in it for you?

    • 25 days holiday (+ bank holidays)
    • 5% matched pension contributions inc Life Cover
    • Option to join Private health care
    • Structured career progression

    If you're passionate about healthcare technology and have the skills to excel in this role, don't hesitate in applying now

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