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    SaaS Application Support Administrator - United Kingdom - JAGGAER

    JAGGAER
    JAGGAER United Kingdom

    Found in: Jooble UK O L C2 - 4 days ago

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    Description

    ABOUT JAGGAER:
    JAGGAER is a proven industry leader in comprehensive sourcing & procurement solutions. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights, and recommendations to procurement leaders and suppliers.

    The result is a fluid supply chain driven by robust spend analysis, comprehensive contract management, and efficient accounts payable solutions.


    OVERVIEW:
    The Cloud SaaS Operations team is currently seeking a highly skilled candidate to join our dynamic and fast-paced environment.

    As a member of this team, you will play a crucial role in the day-to-day maintenance of a large application farm, ensuring uninterrupted operations and optimal performance.


    Your main responsibilities will include:

    Application Monitoring and Management:
    Collaborate closely with team members to proactively monitor and manage hosted applications and services. Maintain a vigilant eye on system performance, promptly identifying and resolving any issues or anomalies. Follow established procedures for incident escalation to minimize downtime and ensure uninterrupted service delivery.


    Continuous Improvement:
    Actively contribute to the experimentation and continuous enhancement of delivery and management tools utilized by the team. Stay abreast of industry trends and emerging technologies, providing insights and recommendations for improving operational efficiency and effectiveness. Drive the adoption of best practices and standard procedures to optimize workflows.


    Problem Analysis and Support:
    Provide valuable support to the QA team during normal operations and service transition phases. Assist in problem analysis and troubleshooting, ensuring timely resolution of issues. Collaborate with cross-functional teams to ensure smooth service delivery and customer satisfaction.


    ROLE RESPONSIBILITIES:
    Implementing processes, procedures, and metrics to drive continuous operational improvement and ensure adherence to service level agreements (SLAs)

    Multi-location Server/Application Design and Operations:
    Oversee the design and operations of the hosted environment across multiple locations. Ensure the smooth functioning and optimal performance of servers and applications, addressing any operational challenges that may arise.


    Application Software Upgrades and Migrations:
    Lead the planning and execution of application software upgrades and migrations. Collaborate with stakeholders to minimize downtime and ensure a seamless transition to new versions or platforms.


    Application Configuration and Management:
    Manage the configuration and administration of applications. This includes maintaining application settings, optimizing performance, and ensuring proper integration with other systems.


    Monitoring and Reporting:
    Monitor applications and related services, continuously assessing performance levels and promptly reporting any deviations. Use monitoring tools and techniques to proactively identify issues and initiate corrective actions.


    Quality Assurance:
    Actively participate in quality assurance activities by adhering to JAGGAER standards, practices, and policies. Collaborate with internal teams to ensure high-quality products and services are delivered to clients.


    Problem Analysis and Resolution:
    Collaborate with department managers and internal teams to analyze and resolve technical issues in the hosted environment. Apply strong problem-solving methodologies to identify root causes, propose solutions, and implement necessary improvements.


    Service Delivery Best Practices:
    Propose methodologies and best practices to enhance service delivery and ensure outstanding customer experiences. Continuously seek opportunities to improve operational efficiency, effectiveness, and customer satisfaction.


    WHAT YOU WILL BRING:
    Strong understanding of multi-tier, high-transaction web/internet applications.
    Excellent analytical and problem-solving skills with a curious mindset.
    Proficiency in Git and experience working with it is essential for the role.

    Proven experience in scripting (Bash/Python).Ability to work independently and deliver projects on time.2-4 years of experience with Linux systems.1-2 years of experience with the PL/SQL language and relational DB models.2 to 4 years of professional experience with web-based software is mandatory.1-2 years of experience with AWS services is preferable.

    Good Java ecosystem knowledge, including the ability to read and understand Java code and exceptions.

    Have the right to work in the UK and willing to undergo a background check as this role will require National Security Vetting at Security Clearance (SC) level.

    OUR VALUESOur values are at the core of who we are at JAGGAER.

    You will see these values entrenched in how we support our customers, work with team members, build our products, and in the culture we've created.


    Passion:
    Our team is passionate about the work we do and the impact we're making

    Humility:
    We respect and learn from our teammates in pursuit of the larger company mission – to simplify procurement with a relentless customer focus

    Empathy:
    We constantly seek to understand the perspectives of teammates, customers, partners, and other community members

    Transparency:
    We're clear about our plans, processes, and goals, so nothing surprises us

    Accountability:
    We measure ourselves against the expectations of our customers and stakeholders, as well as our community at large

    EEO:
    JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity.

    We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, or other applicable legally protected characteristics.

    ACCESSIBILITY JAGGAER is committed to providing access and reasonable accommodation to applicants.

    If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to:
    All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
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