Jobs
>
London

    Security and Services Manager - London, United Kingdom - Marlowe Fire & Security Group Recruitment

    Marlowe Fire & Security Group Recruitment
    Marlowe Fire & Security Group Recruitment London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Regional Service Manager - London
    Marlowe Fire & Security are the fastest growing fire & security business in the UK.

    From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country.

    We are currently looking to appoint a new Regional Service Manager covering our South Central region.

    This will be a home based opportunity with a requirement to travel within your region to meet with your Engineers and customers as required, with the occasional visit to our Head Office in Salford Quays for team meetings.

    Salary - up to £53,000 per annum
    Vehicle / Vehicle Allowance - subject to candidate preference
    Pension, Life Assurance & much more. - Please see our generous remuneration packages below
    Marlowe Fire & Security's Regional Service Manager's

    The core focus of this role is to deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base and to ensure maximum revenue generation whilst maintaining best in class health and safety compliance.

    Provide clear leadership of the regional team with clear communication of and adherence to company policies
    Lead our team of engineers within this defined region
    Be responsible and accountable for the operational service delivery in your region, meeting Pre-Planned Maintenance (PPM) compliance targets and ensuring adherence to corrective Service Level Agreements (SLA's) of customer and the National Security Inspectorate (NSI)
    Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its customers
    Responsible for Regional Profit & Loss in accordance with agreed target parameters
    Performance reviews of all regional engineers and competency reviews to support training requests
    Management of the Lead Engineers to deliver a first-class service to all our customers whilst clearly delegating lead engineer responsibilities of day-to-day management of regional engineers
    Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call out works within SLA of customers or NSI response times
    To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment and sufficient technical training
    Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised
    Requirements
    Who We're Looking For
    Marlowe Fire & Security consider our people our greatest asset.

    All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers.

    Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team.....

    For this specific opportunity, we are looking for candidates who offer:

    Experience in working in a similar role previously
    Proficient in managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely
    Field-based experience and be comfortable in getting stuck in where needed
    Calm under pressure
    Full UK drivers licence
    Benefits
    How we Attract, Reward & Retain Our Employees
    At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees.

    We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

    ~ Basic Salary - £53,000 subject to experience
    ~ Vehicle / Vehicle Allowance - subject to candidate preference
    ~ Royal London Pension
    ~ Life Assurance 4x Salary
    ~25 Days paid holidays plus Bank Holidays
    ~ Additional Birthday Holiday
    ~ Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
    ~ Mental Health & Well-being Scheme
    ~ Employee Recognition Scheme
    ~ Development and progression opportunities

    A Little More About Marlowe Fire & Security

    We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs.

    Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people.

    We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

    Big enough to provide but small enough to care.


    Our Business Include:
    Marlowe Fire & Security
    Alarm Communications
    Griffin Fire
    Clymac
    FAFS Fire & Security
    Marlowe Kitchen Fire Suppression
    Morgan Fire Protection
    Victory Fire
    Marlowe Smoke Control marlowe-
    Hadrian Technology
    Equal Opportunities
    We strive to create a diverse, inclusive environment to encourage all our employees to be themselves.

    We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

    We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

    Right to Work
    Regrettably, we are unable to offer Right to Work Sponsorship.

    If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

  • Understanding Recruitment

    IT Services Manager

    1 week ago

    Understanding Recruitment London, United Kingdom

    **IT Services Manager** · An exciting opportunity has arisen for an IT Services Manager to join an amazing charity and assist the delivery of their technology services. The IT Services Manager will be joining the Vauxhall, London offices with an extremely flexible hybrid style of ...

  • Capita

    Service Manager

    3 days ago

    Capita London, United Kingdom

    **Employed Resource Service Manager** · **Overview** · Capita Resourcing has developed a new engagement model; Employed Resource Model (ERM) within our Contingent Labour service offering to our Managed Service clients. This will require permanent resources to be sourced, selected ...

  • Domus Recruitment Ltd

    Service Manager

    1 week ago

    Domus Recruitment Ltd London, United Kingdom

    Domus are on the lookout for an experienced manager within the Health and Social Care sector to join a national organisation in Bolton, as a Service Manager. · Based in East Lancashire, you will be responsible for the delivery of high quality and person-centred support to adults ...

  • Atalian Servest

    Services Manager

    4 days ago

    Atalian Servest London, United Kingdom

    **Job Reference: /MP/19-12/775/28** · **Job Title: Services Manager** · **Location: 111 Buckingham Palace Road, London - _Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday to Friday - 40 hours per we ...

  • Eames Consulting

    IT Service Manager

    1 week ago

    Eames Consulting London, United Kingdom

    Our client, a **Lloyd's of London syndicate,** is looking for an **IT Service Manager.** · This is a **brand new role** where you will be engaging with **IT leaders** to build the relationship among technical support teams, vendors and business stakeholders.You will be the **PoC ...

  • Aspion

    Service Manager

    1 week ago

    Aspion London, United Kingdom

    **Job Opportunity: Services Manager** · **Location: Marylebone - London** · **Pay : £40,532** · **6 Month Contract - Immediate - Could lead to permanent** · Aspion are working on behalf of an oganisation which supports the vulnerable and less fortunate members of the public in te ...

  • NonStop Consulting Ltd

    Service Manager

    1 week ago

    NonStop Consulting Ltd London, United Kingdom

    Service Manager - Adoption Agency - National Charity - Hybrid working - Trauma informed service - therapeutic work - Family history · We are looking to recruit a Service Manager for a Charity's adoption agency in Newham. If you are a manager looking for a challenge in a niche mar ...

  • The Graduate Project

    Service Manager

    1 week ago

    The Graduate Project London, United Kingdom

    **Responsibilities**: · - To oversee the support, safety, and development opportunities for all young people. · - Ensuring that young people's outcomes are achieved and evidenced via weekly/monthly reports and other relevant documentation. · - To assist the Heads and Directors in ...

  • The Management Recruitment Group

    Service Manager

    4 days ago

    The Management Recruitment Group London, United Kingdom

    _Delivering world class customer service, through an in-house delivery team._ · The Service Manager (Cleaning) will lead the operational planning of an exceptional cleaning service across the King's estate. The Service Manager will be responsible for the effective motivation and ...

  • Safer London

    Service Manager

    1 day ago

    Safer London London, United Kingdom

    **Service Manager** · Location: Face-to-face delivery pan-London, agile working for all other duties · Hours: 35 hours per week, sometimes worked flexibly · **Salary**: Grade D point 1 £38,280 to point 5 £46,340 · **Who we are** · Safer London is a charity working with young Lond ...

  • NonStop Consulting Ltd

    Service Management

    1 day ago

    NonStop Consulting Ltd London, United Kingdom

    *Due to the nature of the assignment details need to remain vague at this point, but the central requirements are: · - Eligibility for getting SC Cleared · - Service management experience · - ITIL · - Call me, Alex Manea, at NonStop Recruitment now for a confidential conversation ...

  • eFinancialCareers

    IT Service Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    Key Skills and Experience: · - Experience of managing a support function within an ITIL environment in a Financial Services company (ideally Exchange or Clearing house), with particular focus on Incident, Problem, Change and Release Management · - Understanding and experience of ...

  • Lifeways

    Service Manager

    2 days ago

    Lifeways Brixton, United Kingdom

    Are you ready to progress your career? To use the skills you have gained and manage the day to day running of our supported living services? · The Lifeway's Group is one of the UK's leading providers of support services for people with diverse and often complex needs in community ...

  • Mason Frank

    Manage Services Account Manager

    2 days ago

    Mason Frank London, United Kingdom

    Job Description · **Responsibilities**: · Communicating to both technical and non-technical users. · Analysing the clients needs and helping them refine and define their requirements. · Designing solutions. · Managing clients. · Managing accounts. · Hands on with flows and config ...

  • London Marriott Hotel Canary Wharf

    Guest Services Manager

    1 week ago

    London Marriott Hotel Canary Wharf London, United Kingdom Full time

    We are hiring for a Guest Services Manager · Your new career at London Marriott Canary Wharf Hotel & Executive Apartments · London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments Canary Wharf tube and West India Quay DLR. Part of Marriott Internati ...

  • ERNEST AND FLORENT LTD

    Technical Services Manager

    1 week ago

    ERNEST AND FLORENT LTD London, United Kingdom Full time

    A confident and career driven Technical Services Manager, is now needed by a growing and successful Fit Out contractor. · This role is a hybrid position, and the office is in central London. · The Technical Services Manager Role · Working within a qualified and award-winning team ...

  • Integral UK Ltd

    Technical Services Manager

    3 days ago

    Integral UK Ltd London, United Kingdom

    Job Description · Location: BlackRock London Sites · Reporting to: UK & Ireland Account Manager (Chief Engineer) · Hours: Mon-Fri · Salary: Up to £63k · Position Concept · This key position and challenging role of the Technical Services Manager reports directly to the UK & Ir ...

  • Cobalt Recruitment.

    Technical Services Manager

    23 hours ago

    Cobalt Recruitment. London, United Kingdom Full time

    Cobalt is looking for a Technical Services Manager to join the site team at a Grade A commercial development in the City of Westminster. Reporting into the on-site GM, you'll play a critical role in managing the physical asset ensuring it remains in the peak condition to match th ...

  • Police ICT

    Service Delivery Manager

    1 day ago

    Police ICT London, United Kingdom

    _**Join Police Digital Service as a Service Delivery Manager (SDM) · **_The post holder reports to the Senior Service Delivery Manager who has responsibility for the PDS IT Service Management (ITSM), which manages both the PDS internal services and national policing services that ...

  • eFinancialCareers

    Client Service Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **About Columbia Threadneedle Investments** · You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority. · Here, you'll find growth and career opportunities across all our businesses. We're intentionally built to help yo ...