- Ensuring anti-social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures
- Contribute, along with other Area Managers, to the management of the Midlands housing portfolio
- Carry out performance management meetings with the team and on an individual level
- Effectively manage complaints
- Assist, support and advise members of the team in complex matters, ensuring the required training is provided
- Manage and approve invoices and contribute to budget setting
- Support the team with service charges and queries
- Attend court as required to support officers in complex legal cases
- Contribute to meetings with stakeholders, internal and external, either face to face or via teams
- A relevant qualification in housing management and / or be working towards a qualification
- A basic knowledge of Microsoft Office
- Knowledge of relevant housing legislation and regulatory frameworks
- An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes
- An understanding of how to apply principles of case work to effectively manage anti-social behaviour
- An understanding of risk management and how this applies to housing management
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £39,543 per annum (rising to £41,624 per annum after 12 months, subject to satisfactory performance)
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Area Manager - Worcester, United Kingdom - Sanctuary Housing
Description
The role of Area Manager - Housing will include:Skills and experiences:
Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
