Jobs
>
London

    Workplace Services - London, United Kingdom - Ameriprise Financial

    Ameriprise Financial
    Ameriprise Financial London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Where you'll fit in & what our team goals are...

    Your role will be to provide a critical support service within our HQ supporting mail distribution, couriers, safety inspections, maintenance and archiving activity amongst supporting other ad hoc functional activity that arises. Communication, building strong internal stakeholder and supplier relationships will be key to this role. As part of enhancing the function reputation you will be dynamic, multi skilled and integrate within other areas of the Workplace function when required.

    The Workplace Services function currently operate between the hours of 7am to 6pm and shift work will be required by prior agreement.

    This role requires 5 days per week attendance in the office.

    How you'll spend your time...

  • The business are in the process of reviewing and improving their approach to Office Services and the WSA team is responsible for being the face of this in London by way of developing strong customer/client relationships and adopting effective lines of communication with business stakeholders, building management, supply chain and managing agents. They are also responsible for identifying opportunities to improve processes, ways of working and delivering exceptional standards of workplace experience and environment as well as exceptional standards of service for our people, our business, and our clients
  • You will be responsible for the management of all reactive and proactive repairs and maintenance for our London property ensuring internal SLAs/KPI's are met and working with our supply chain where necessary by arranging call outs, arranging access, meeting and hosting contractors etc through to completion of tasks. This could be anything from access control, hard services, caterers, cleaning etc.
  • As well as proactively seeking out and logging maintenance issues, the role is responsible for efficiently responding to helpdesk tasks, effectively communicating task updates within the team but also to the end user, closures, and escalating issues to the Workplace Services/Facilities Supervisor or Workplace/Facilities Manager as required. You will also on occasion be expected to complete basic maintenance tasks such as replacing lamps, light repaints and basic repairs
  • You will be responsible for ensuring building safety matters are logged and resolved in an effective timeframe, this includes regular, documented floor walks and safety checks in line with the HSE Management system. Other safety related responsibilities are working as part of the fire marshal group, being a first aider, responding to incidents and raising safety related matters as appropriate
  • Your role is responsible for management of all deliveries including incoming/outgoing mail and courier activity. They will also play a key role in driving down unnecessary mail, improving services by engaging our people to arrange deliveries, reducing personal deliveries etc.
  • You will also be expected to work closely with the archiving and reprographics services supporting their activity and undertaking associated tasks with relevant training and support as appropriate
  • You will play a key role in the presentation of our property with an enhanced focus on our client areas. During your daily routine you are expected to complete an early review of the space to ensure ready for the day ahead and engaging relevant teams to resolve issues. Throughout the day or at agreed times, you are expected to reset furniture, keep the space tidy, remove clutter, top-up printers, reset blinds, clear rubbish etc. You will work closely with the housekeeping team in ensuring the space is always clean and highly presentable
  • As part of the Workplace Services team you will be required for meeting room and furniture changes to support key client meetings, events and working closely with the Front of House team
  • In line with budget, procurement approvals and process, responsible for purchasing stationery, and office service products via preferred supply chain
  • You will work closely with our supply chain/vendor management for all Workplace and Facilities related services for the Columbia Threadneedle Investments HQ. This must be done in alignment with Procurement procedures, ensuring excellent service levels
  • You will play a key part in moves and changes projects where required.
  • The WSA team is responsible for the Health and Safety of our people, our clients, our contractors, our visitors, and any activity associated with the Columbia Threadneedle Investments HQ and our operations. This includes implementation of policy and alignment with business strategy while ensuring compliance with UK legislation/regulation.
  • Safety and security of our people, our clients and our information is paramount and the WSA team is responsible for ensuring alignment with Columbia Threadneedle Investments security policy and embedding behaviours into the business and our people. This includes being always vigilant for security matters and promoting best practice
  • The WSA team manage the access control system and are responsible for issuing access control passes for internal people, contractors and temp passes where necessary and in line with company security policy. You will also be responsible for issuing reports as necessary
  • The WSA team are responsible for managing the office utilisation/data capture system Spacewell, ensuring sensors are in place, working and reporting accurate information
  • Your role is expected to be part of the on-call/emergency process

    • To be successful in this role you will have...

  • Experience working within a progressive and successful Facilities/Workplace team
  • Experience working with helpdesk and meeting room management system
  • Experience working in a dynamic high-profile business in a corporate environment with exceptional expectations around customer service, workplace experience and environment

    • If you also had this, it would be great...

  • Problem solving attributes are key
  • Excellent communication skills, both written and verbal
  • Ability to build strong stakeholder relationships
  • Tech savvy and competent with computers and computer systems ability to influence change
  • Health and Safety aware – IOSH Working Safely preferred
  • Collaborative working style
  • Hands on approach when required
  • Inclusive culture
  • Willingness to develop and contribute to collaborative successes
  • Highly driven individual who displays a high degree of initiative
  • Environmental awareness and ideally a desire to protect the environment through working practice
  • Contribute ideas and innovation to continually develop individually as part of a collaborative function

    • About Columbia Threadneedle Investments

    Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.

    We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements.

    Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.

    We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

    Full-Time/Part-Time

    Full time

    Worker Sub Type

    Permanent

    Job Family Group

    Business Support & Operations
  • Rapport Guest Services

    Workplace Service Host

    1 week ago

    Rapport Guest Services London, United Kingdom

    Job Introduction · **We are hiring a Workplace Services Host **to provide excellent service to clients and customers.** · The Workplace Services Host is primarily responsible for the operation of all Internal and Visitor Floor(s), supporting Workplace and Hospitality areas where ...

  • CBRE

    Workplace Services Ambassador

    3 hours ago

    CBRE London, United Kingdom

    Posted- 10-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Hi, we're HostWe believe your office should allow you to feel comfortable, productive and ...

  • Columbia Threadneedle Investments

    Workplace Services Assistant

    1 week ago

    Columbia Threadneedle Investments London, United Kingdom

    Where you'll fit in & what our team goals are · Your role will be to provide a critical support service within our HQ supporting mail distribution, couriers, safety inspections, maintenance and archiving activity amongst supporting other ad hoc functional activity that arises. Co ...

  • TikTok

    PMO - Global Workplace Services

    1 week ago

    TikTok London, United Kingdom

    Responsibilities · TikTok · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join ...

  • ISS Facility Services

    Workplace Services Receptionist

    1 week ago

    ISS Facility Services Surrey, United Kingdom

    **Professional & Technology Services**: · *** · **Business Area: Professional & Technology Services**: · *** · **Place of Work: Surrey** · *** · **Contract Type: Permanent** · *** · **Hours: 40** · *** · *** · **Context** · *** · **Receptionist** · *** · **Surrey** · *** · **Comp ...

  • ISS Facility Services

    Workplace Services Receptionist

    1 day ago

    ISS Facility Services Woking, United Kingdom

    **Receptionist** · **Surrey** · Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed · The Receptionist will support the provision of an efficient and cost effect ...

  • ICBC Standard Bank Plc

    Head of Workplace Services

    10 hours ago

    ICBC Standard Bank Plc London, United Kingdom

    Job Title: Head of Workplace Services Job Code: · Skill Band: Office of the COO Location: London · Type: Permanent Date Posted: 24 Apr 2024 · Job Title: Head of Workplace Services · Location: London Working Module: Full time, 5 days in office · ICBC Standard Bank Plc ("ICBC ...

  • CBRE

    Workplace Services Ambassador

    3 days ago

    CBRE London, United Kingdom

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Senior Workplace Services Ambassador. This role provides a professional, engaging, and interactive first point of contact for the buildi ...

  • ICBC Standard Bank

    Head of Workplace Services

    6 days ago

    ICBC Standard Bank London, United Kingdom Permanent

    Summary · This role is part of the Workplace Services department. · The Workplace Services department is responsible for: Management of ICBCS office leases and office space · Mechanical and electrical maintenance within ICBCS office space · Maintenance of ICBCS space within the ...

  • AXA Group

    Workplace & Identity services Manager

    1 week ago

    AXA Group London, United Kingdom Full time

    We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients' potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters. · Head of Workplace and I ...

  • Undisclosed Company

    HR Manager/ Workplace Solutions Specialist- Shared Services

    1 week ago

    Undisclosed Company London, United Kingdom

    Role Title: HR Manager/ Workplace Solutions Specialist- Shared Services · Duration: 3 months (part time - 3 / 4 days per week) · Location: Hybrid Working - Can be based in Woking/Birmingham/Holborn · Rate: £614/d - Umbrella only · Would you like to join a global leader in consult ...

  • IPS Group

    Senior Digital Workplace Consultant

    1 week ago

    IPS Group London, United Kingdom Full time

    Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function. · You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closel ...

  • Intec Select

    Presales Consultant

    3 days ago

    Intec Select London, United Kingdom Full time

    Presales Solutions Consultant (Cybersecurity) - £55,000 - £65,000 + benefits – London (Hybrid) – ISP/MSP · Overview: · A market leading organisation operating within the ISP/MSP space are looking for an experienced Pre-Sales Solutions Consultant to join their growing team in Lond ...

  • ING

    IT Chapter Lead

    1 week ago

    ING London, United Kingdom

    Job Specification · Department Overview: · ING Wholesale Bank in the UK is a dynamic and challenging environment. The Information Technology department is accountable for IT services consumed not only by the UK but also other ING Wholesale Bank locations. The IT department consis ...

  • ISS Facility Services

    Workplace Team Lead

    1 week ago

    ISS Facility Services London, United Kingdom

    **Workplace Team Lead** · **Contract: Banking** · **Location: London** · **Hours of work: 40** · **Contract Type: Permanent** · Join our dynamic team as a Workplace Team Lead and play a pivotal role in shaping a vibrant and engaging workplace environment. As a key ambassador of e ...

  • XL Catlin

    Workplace Technical Partner

    1 week ago

    XL Catlin London, United Kingdom

    **Flexible Work Eligible**: Flexible Work Schedule · **DISCOVER your opportunity** · The workplace Technical Partner is the key presentative for Health and Safety compliance across the estate as well as being the liaison between colleagues and the suppliers on the day to day runn ...

  • MIND

    Account Manager

    1 week ago

    MIND London, United Kingdom

    **Fixed Term Contract - 12 Months - 35 Hours** · We have big goals over the next few years. · We're going to be fighting for mental health in a way we never have before. · Together we'll be working to make sure everyone experiencing a mental health problem gets the support and re ...

  • Arc IT Recruitment

    Communication Support Analyst, Social Media

    1 week ago

    Arc IT Recruitment London, United Kingdom

    **Communication Support Analyst, Social Media · London · £30-£35K plus bonus plus benefits** · Communication Support Analyst is required to join the internal communications team of a buoyant and fast-moving financial services organisation. Within this role you will join a small t ...

  • British Transport Police

    Digital Workplace Specialist

    1 week ago

    British Transport Police London, United Kingdom

    **A Digital Workplace Specialist (Digital Productivity Services) is required for a permanent role paying up to £57,291.38 per annum with British Transport Police (BTP).** · BTP is the national police Force for the rail network throughout Great Britain, including London Undergroun ...

  • Sodexo

    Head of Marketing

    1 week ago

    Sodexo London, United Kingdom

    Job Introduction · Head of Marketing - Workplace Management (CS UK&I) · We have an exciting opportunity for a highly experienced Marketing professional to join our exceptionally talented staff community in London (Hybrid working). · As our Head of Marketing you will lead marketin ...