- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Answer all telephone calls within the defined timeframe, and use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
- Record information in the chosen software timely and accurately.
- Deal with difficult callers in a calm and professional manner.
- Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- Organise clinics and associated appointments for clinics, using appropriate systems to manage work.
- Organise team/ward meetings, take, transcribe and distribute minutes accordingly as required.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Person Specification
- Educated to GCE/GCSE standard.
- RSA stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control.
- Experience of supporting a multi-disciplinary team.
- Previous experience of working in an NHS office environment.
- Previous experience of working in a call handling environment.
- Excellent customer care skills.
- Good IT skills (MS Office)
- Good organisational skills
- Flexible approach to work
- Ability to work under occasional pressure/stress
- Ability to work on own initiative.
- Knowledge of medical terminology.
- Knowledge of Data Protection Act.
- Knowledge of SystmOne, Rio, AIS/SWIFT, Bighand
- Understanding of confidentiality and the importance of maintaining confidentiality for patients
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Administrator Nutrition and Dietetics - Cambourne, United Kingdom - Cambridgeshire and Peterborough NHS Foundation Trust
Description
Job summary
We are currently recruiting an enthusiastic and motivated full time ( hours per week), Administrator to work in our Cambourne Administration Hub at South Cambs Council Building, to support specialist services provided by Dietitians for Nutrition support, Mental Health, Diabetes and Gastroenterological issues.
Main duties of the job
The role's working hours are Monday - Friday 8am-4pm or 9am-5pmThe successful candidate will be providing administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service. This includes processing referrals, booking appointments, managing clinician's diaries and providing information to patients and clinicians as required.
The post holder will have excellent communication, organisational & customer service skills.
If you would like to discuss the role further, please contact Steve Redington on S
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
For further information on CPFT, please visit our website at
Job descriptionJob responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
Education,
Essential
Experience
Essential
Desirable
Skills and abilities
Essential
Desirable
Knowledge and Understanding
Essential
