- Be the primary telephony contact for colleagues, intermediaries, brokers and solicitors, from initial enquiry right through to full application, valuation, mortgage offer and ultimately case completion
- Provide subject matter expertise on our lending policy, procedure and the navigation of the intermediary website and mortgage broker portal
- Act as point of contact between brokers and the mortgage underwriting and operations teams
- Ensure the AIP tracker is up to date daily, and sent to telephone BDMs to follow up on any AIP referrals
- Ensure the Mortgage Broker Helpdesk inbox and voicemails are managed daily
- Working with a large variety of teams and key stakeholders across the bank, to ensure smooth running of the Helpdesk in line with our SLAs
- This role can be based from our Holborn, Watford or Reading office (2 days per week in office). We are also able to consider part-time hours for this role. And... we are a bank so risk is a part of everything we do. Excellent experience within a mortgages role, with clear mortgage product and policy knowledge
- Excellent knowledge and experience from a customer facing role within the mortgage industry
- Knowledge of compliance, risk and how to treat vulnerable customers fairly
- Fantastic telephone manner, confident managing both inbound and outbound calls
- To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible – in this role you will be in office 2 days per week. This role can be based from our Holborn, Reading or Watford office, please speak to the Recruiter for more information
- We are also able to consider part-time hours for this role - our Recruiter will be happy to discuss further during any screening call
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Community Representative - Watford, Hertfordshire, United Kingdom - Metro Bank Plc
Description
At Metro Bank, people come first – is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included.
Our Mortgage Helpdesk Representatives are the voice of Metro Bank for the mortgage broking community, and are responsible for delivering excellent service to all of our intermediary partnersThis is usually a very popular role, therefore we strongly advise that, on both your CV and your application form, you highlight your experience and/or interest in Mortgages, as well as detailing how you meet the above 'What you will need' criteria.
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discountsWe know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked.
LI-Loveyourjobatlast #LI-Hybrid#LI-REMOTE
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