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    Community Representative - United Kingdom - SGS Société Générale de Surveillance SA

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    Description

    The Client Facing Middle Office (CFMO) team handles middle and back office functions for the(PSC and CORP) business lines, which include prime services, commodity c learing and global execution services.

    The CFMO team manages the operational, administrative, financial market processing, and clearing for over 80 exchanges globally. In addition, the CFMO team guarantees the control and security of transaction processing in accordance with current financial legislation.

    • The first level of control on operations and "quality" certification
    • Customer Relationship Management, KYC, and all support during the life cycle of client trading activity
    • Keep clients informed of all regulatory changes impacting operations
    Client Facing Middle Office main responsibilities and tasks:

    • This includes but is not limited to queries on trades and position management, client reporting, commissions and fees, any ad-hoc queries that may arise in the course of client's activity with SG
    • Assist CFM team by monitoring and communicating with clients all trade life cycle events, e.g. allocations, breaks, transfers,
    • Monitor of key end of day controls to ensure that all risk are managed for that day's activity and that items are either resolved or pose no risk. If risk exists to escalate as required
    • Identify / analyse / rectify issues related to the flow of information and data into the relevant systems
    • Assist the team in completing Account opening checklist and to ensure this has been signed off by all stakeholders ahead of go live
    • Interact and support the SG front office through participation in forums such as business committees, client onboarding discussions and ongoing client profitability analysis
    • Perform internal controls (GPS and Morse) in order to manage the key risk areas identified with specific checks created
    • Continuous monitoring of key KPI to ensure that risks are being controlled appropriately and that trends are identified and worked on (market, client or process specific trends)
    • Monitor operational risks (e.g. exceptions follow-up, pending trades, top day/historical). Ensure key risk items have been tracked, monitored and resolved daily.
    • Participate in Global and Regional communities to share best practices

    Collaborate with colleagues to find solutions and offer a high level of client service while adhering to SG policies and procedures.

    Proactively mitigate risk, ensure we act within the best interest of the Company and its clients, and escalate when appropriate.

    Recognise established policies and proposed solutions for innovation and improvement.
    Participate in the cross-training of new employees
    Establish an environment that promotes respect for individual employee's and adheres to the SG policies and guidelines
    Possess a strong risk culture and reliable professional conduct
    Knowledge of Microsoft Office Suite, with a heavy emphasis on Excel (pivot tables, functions, etc...)

    Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together.

    As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

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