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Hayle

    Business Administrator - Hayle, Cornwall, United Kingdom - Lizard Adventure Ltd

    Lizard Adventure Ltd
    Lizard Adventure Ltd Hayle, Cornwall, United Kingdom

    1 week ago

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    Description
    Operations manager will be responsible for managing the delivery of outdoor activities.

    Salary :
    £24,000 pro rata (Fixed Term, 7 months between mid March to mid Oct 2023)
    Longer hours during peak times, i.e. school holidays.
    Hayle / Lizard Peninsula / flexible

    Lizard Adventure Ltdis a well-established outdoor activitiy provider with a number of beautiful sites in the popular area of west Cornwall.

    TheOperations Manageris primarily responsible for the day-to-day organisation of outdoor activity sessions and to provide great customer service. Deliver high quality customer care to all clients.
    Manage bookings, both online and by phone.
    To maintain financial records as required by the directors and accountant such as instructor and client invoices.
    To maintain all client online records. To build and maintain the online presence of Lizard Adventure through marketing.

    This includes writing copy for and updating the website, writing design briefs for all publication adverts and all social media (currently mainly Facebook and Instagram).

    To inform clients about the location of activities, given the weather forecast and local knowledge. To work in various locations, often working alone.
    To train other members of staff to access and use information on the online booking system.

    To assist with the orders of office equipment and safety kit and manage enquiries regarding the sale of used equipment.

    To work with the Head Guide or Company Director to ensure each site has the relevant safety kit, including a mobile phone with sufficient credit.

    GCSE English and Maths at Grade C or above (or equivalent).
    Experience of providing high quality customer service and administrative support.
    Experience of responding to customers in a variety of ways e.g. phone, email, face to face.
    Experience of undertaking a range of clerical and administrative duties.
    Experience of selling experiences over the phone and face to face.
    Experience of using a computer-based booking system.
    Experience of working with the outdoor industry.
    Experience of training staff.
    Experience of financial management and budgeting.
    Experience in the Outdoor industry.
    Data management including data protection and confidentiality.
    Competent user of relevant software e.g. Google Docs and Microsoft Office (Word, Excel, Outlook) and Facebook, Instagram etc.
    Confidence to work alone and make quick decisions when necessary.
    An understanding of safety procedures in the outdoors.
    Experience leading groups in the outdoors.
    Personal Qualities
    A flexible and adaptable approach to work.
    A willingness to attend further professional development.
    A willingness to take part in outdoor activities as part of staff training.
    Call us on for an informal chat before application.

    Please note that this is a seasonal position with the potential for a more permanent position for the right candidate.

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