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    Benefit Assessment Officer - Oxford, United Kingdom - Oxford City Council

    Oxford City Council
    Oxford City Council Oxford, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Job description

    As a Benefits Assessor you will join a small busy team of 10 processing staff, administering Housing Benefit and Council Tax Reduction claims for the citizens of Oxford.

    We are on a journey shaping our teams and processes to enable us to continue making a real difference to people's lives and delivering vital public services. Utilising the latest technology, the Benefit Service support our local citizens during times of financial hardship, giving support and advice where needed. This is an exciting time to join us

    We are looking for an enthusiastic and driven individual to join our team. With experience in the OPEN Revenues Civica system, you will be given the opportunity to showcase your ideas, your ability to adapt to an individual's personal situation in claim management, and work in a fast-paced environment. We are looking an experienced Assessment Officer to join our approach of challenging normal ways of working and look to invest in improved service delivery for both the public and Oxford City Council.

    The purpose of this role is the administration of Housing Benefit and Council Tax Reduction. You will be providing a high quality, customer focused service to residents, giving advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider Welfare Benefits. This can be face to face, via phone or electronic channels. You will assess and process all types of Housing Benefit and Council Tax Reduction claims and change in circumstances including complex claims of students, persons from abroad and the self-employed. Accuracy and attention to detail are also essential as you will be responsible for compiling all the necessary information to accurately, calculating entitlement and ensuring notifications of entitlement issued are legally compliant.

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