- Be a tech hero Diagnose and resolve a wide range of user issues - from password resets to software glitches.
- Communication is key Clearly explain technical concepts to users in a friendly and professional manner.
- Problem solver Think on your feet and identify solutions that keep stakeholders happy with the knowhow to escalate issues to seniors when necessary
- Team player Collaborate with colleagues and ensure a smooth & steady flow of information is passed around to all parties
- A strong understanding of computers and common software applications.
- Excellent communication and interpersonal skills - you can explain tech to anyone
- A problem-solving mindset and a knack for finding solutions.
- Proficiency in Microsoft Office Suite
- The ability to work independently and as part of a team.
- A positive attitude and a desire to learn and grow in the IT field.
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1st Line Helpdesk Support - Manchester, United Kingdom - MRJ Recruitment
Description
Job DescriptionTech Savvy & Customer Focused?
We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field In this fast-paced role, you'll be the first point of contact for the brand's users, troubleshooting technical issues and ensuring their systems run smoothly.
Location: Onsite in Manchester
Salary: Up to £28k (DOE)
This role is perfect for individuals who excel in communicating with both technical proficiency and a customer-centric approach, as your primary responsibility will be to ensure that those you speak to feel heard , understood , and valued from the onset. Do you think you've got what it takes?
Here's what you'll be doing:
You'll be a great fit if you have:
Ready to take the first step? Apply today