Jobs
>
London

    VP, Collections Practice - United Kingdom - Concentrix

    Concentrix
    Concentrix United Kingdom

    Found in: Appcast UK C C2 - 1 day ago

    Default job background
    Description

    Practices play a key role in Concentrix diversification and growth strategy. They currently account for $1.5bn, e.g., 15% of total revenues, with a higher level of profitability.

    The role of Practices with Concentrix is to host new revenue streams to grow faster than CX Ops: they address a specific high-growth market segment, with dedicated offering, operations model & technology.

    Reporting to the Collection Practice leader are the head of Collections technology, and the head of collection operations excellence. The Collection Practice leader will be reporting into the Head of Practices.

    With other Practices including Trust & Safety, B2B sales and Financial Crime & Compliance services, we are looking for a leader for our Collection Practice to tackle the high-growth collection market opportunity with an enhanced positioning and go-to-market strategy.

    Collections is already a $150M and 8k+FTEs business at Concentrix, with 80+ clients, and a multi-sector (BFSI, retail, telco, utilities, high tech) and multi-geo (US, LATAM, EMEA and APAC) presence, and delivery in 18 countries. Collection Practice has developed distinctive assets, including a collection voicebot, collection analytics capabilities, omnichannel contact automation and selfcare platforms.

    What is the mission of the Collection Practice?

    • Set the ambition and be accountable for collection's service line's growth. The Practice leader is accountable for the collection's virtual P&L, defining and pursuing the collection's growth and business plans, identifying potential M&A opportunities
    • Be knowledgeable on collection market updates, including competitors moves / offering, regulatory evolutions and implications for our business
    • Develop a Practices budget and priorities (incl. opex and capex, people and non-people costs in technology, marketing, etc)
    • Design, develop and constantly enhance the Collection value proposition – with a dedicated offering, combining tech and operating model specificities.
    • Develop a collection tech roadmap using both internal tools and external partnerships
    • Define collection innovation roadmap incl. special initiatives as GenAI and partner with innovation / operations team for testing and implementation
    • Design a collection sites strategy, incl. sites licensing roadmap based on strategic clients / prospects needs
    • Define and support the Collection GTM strategy and priorities in coordination with the regions' sales and account management teams.
    • Define collection targets (by priority vertical, geography), aligned with sales and account management leaders
    • Stand by sales, solutions and account management teams to ensure on a daily basis best implementation of the Collection value proposition, through Cross-sell or New Logo sales
    • During sales/tender/bid process, ensure key contribution and leadership on collection questions and solution definition.
    • Manage internal Practice knowledge (incl. business cases, market insights, expertise) and make Collection resources globally available
    • Drive internal awareness on Collection capabilities and animate a collections community, sharing content, news and creating interest
    • Define Concentrix collection marketing strategy (from lead gen, content, demand gen, events), with support from global marketing teams for execution (events participation/ organization, articles)
    • Ensure flawless execution of collection's services, from tech to operations, working hand-in-hand with customer success teams
    • Develop an operations excellence playbook with best-in-class collection operation practices around talent (recruiting, onboarding, developing collection operations profiles) and performance management (team set-up, KPIs, dashboards, etc)
    • Develop a site / project assessment methodology and grid, team-up with operations team for assessment and improvement levers definition / follow-up on site

    What do we expect from the Collections Practice lead ?

    • Act as an evangelist on Collection at Concentrix, both internally and externally. Bring in a strong Collection expertise and credibility combined with a clear vision on business priorities. This position requires both client-facing skills and a transversal internal leadership.
    • Entrepreneurial spirit – at Concentrix, and even more so in our Practices, we are always ready and willing to do (and not just think)
    • Be comfortable acting as the company's Collection swiss knife – the Practice's head is both a strategic thinker and operational doer, touching upon 360° topics ranging from tech, marketing and GTM to operations.
  • Concentrix

    VP, Collections Practice

    Found in: Jooble UK O L C2 - 1 day ago

    Concentrix United Kingdom

    Practices play a key role in Concentrix diversification and growth strategy. They currently account for $1.5bn, e.g., 15% of total revenues, with a higher level of profitability.The role of Practices with Concentrix is to host new revenue streams to grow faster than CX Ops: they ...

  • INCLUSIVE CONSULTING

    Bespoke Developer

    Found in: SonicJobs Direct Apply UK - 5 days ago

    INCLUSIVE CONSULTING London, United Kingdom Full time

    Inclusive Consulting is excited to be partnering with our investment management client during their search for an enterprising Bespoke Developer to join their team in central London · In this role, you will be driving continuous improvement of the company's app and technical sys ...

  • GRL LEGAL

    Fee Biller

    Found in: SonicJobs Direct Apply UK - 4 days ago

    GRL LEGAL London, United Kingdom Full time

    Our client is one of the largest and most successful barristers' chambers in the UK. Following rapid expansion in recent years, they now have over 200 barristers supported by a busy operations team. They are recognised as leaders in criminal defence, civil liberties, housing, imm ...

  • White & Case

    Senior Manager, Environmental Sustainability

    Found in: SonicJobs Direct Apply UK - 2 days ago

    White & Case London, United Kingdom Full time

    Are you ready to make your mark as part of a global team, supporting Operations through Environmental Sustainability? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our diverse, internation ...

  • Clarus Education Ltd

    Teacher of Geography

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Clarus Education Ltd London, United Kingdom Full time

    Teacher of Geography · We are seeking to appoint an enthusiastic and inspiring Teacher of Geography, starting from September 2024. · The Teacher of Geography will have both the commitment and ability to enthuse and motivate our students to ensure excellent progress is made by all ...

  • Clarus Education Ltd

    Teacher

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Clarus Education Ltd London, United Kingdom Full time

    Class Teacher – SEN Academy School – Lambeth – September 2024 Start · Job Title: Class Teacher · Location: Lambeth · Salary: Inner London MPS + SEN Allowance MPS1 £36,745 – MPS6 £47,666 · Contract Type: Full Time, Permanent · Start Date: September 2024 · Suitable for NQTs (ECTs) ...

  • 9 KING S BENCH WALK

    Practice Manager Crime and Regulatory Barristers Chambers

    Found in: SonicJobs Direct Apply UK - 5 days ago

    9 KING S BENCH WALK London, United Kingdom Full time

    9 King's Bench Walk, Chambers of Shabeena Azhar and Jonathan Mole, has a vacancy for a Practice Manager, to join our clerking team from May 2024 · Salary £30K to £42K for the right person, dependent upon experience and seniority · 24 days annual leave plus all public holidays. · ...

  • Clarus Education Ltd

    Business and Economics Teacher

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Clarus Education Ltd London, United Kingdom Full time

    KS3-KS5 Qualified Business & Economics Teacher – Secondary School – Permanent – Lambeth – Sept 24 · Post Title: Business & Economics Teacher – KS3-KS5 · Contract Schedule: Monday-Friday, Term-Time · Contract type: Permanent · Salary: MPS1-UPS3 · Start Date: September 2024 · Loc ...

  • Clarus Education Ltd

    Assistant Head Teacher

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Clarus Education Ltd London, United Kingdom Full time

    Assistant Head Teacher - KS2 (class share)& subject lead – Islington 2FE Primary School – Sept 24 · We are working in partnership with a diverse, community focused and well led Primary School in the Borough of Islington. The SLT and governors are looking for an Assistant Head Tea ...

  • Clarus Education Ltd

    Head of Humanities

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Clarus Education Ltd London, United Kingdom Full time

    Head of Humanities (Geography specialist) – September 24 – South London · We are actively looking to recruit a talented & ambitious Head of Humanities · This is a permanent, full-time position, starting September 2024 and will require a Geography specialist. · Please note, this ...

  • Hunter Mason Consulting

    Locksmith ---Immediate Start

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Hunter Mason Consulting London, United Kingdom Full time

    Master Locksmith · *Immediate Start* · North London · Working Hours · The job is a full-time job with no limits to the uppermost working hours. Normal working hours will be 46.75 · Duties · Attend customer premises to carry out works · Survey work and advise on best products for ...

  • Clarus Education Ltd

    senco

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Clarus Education Ltd London, United Kingdom Full time

    SENCO– SEN School – Greenwich – ASAP Start · Role: SENCO · School: Special School for ages 5-18 · Location: Greenwich · Salary: Competitive Leadership Scale (TLR) · Start Date: ASAP · Contract: Long Term · We are currently looking for an experienced SENDCo to join our team. Our ...

  • Clarus Education Ltd

    KS5 Teacher of Spanish

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Clarus Education Ltd London, United Kingdom Full time

    KS5 Qualified Spanish Teacher – Sixth Form School – Permanent – Lambeth – Sept 24 · Post Title: KS5 Spanish Teacher – KS5 only · Contract Schedule: Monday-Friday, Term-Time · Contract type: Permanent · Salary: £38,745-£49,666 – Inner London MPS1-MPS6 · Start Date: September 2024 ...

  • BIG MAMMA HOLDINGS LTD

    F&B Procurement Intern

    Found in: SonicJobs Direct Apply UK - 4 days ago

    BIG MAMMA HOLDINGS LTD London, United Kingdom Full time

    BE BIG at BIG MAMMA · Big Mamma is an Italian group founded in 2015 by Tigrane Seydoux and Victor Lugger. · Our wish is to share the authenticity and warmth of traditional Italian trattorias abroad. All produce is directly sourced from small Italian producers, dishes are 100% hom ...

  • Clarus Education Ltd

    Head of Geography

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Clarus Education Ltd London, United Kingdom Full time

    Head of Geography – TLR £7K – Aspirational School – South London – Sept 24 · We are actively looking to recruit a talented, ambitious and proven Geography Teacher, ready and actively looking to take that next step as Head of Geography. · This is a full time and permanent Head of ...

  • Clarus Education Ltd

    Secondary Maths Teacher

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Clarus Education Ltd London, United Kingdom Full time

    KS3-KS5 Qualified Maths Teacher – Secondary School – Permanent – Lambeth – Sept 24 · Post Title: Secondary Maths Teacher – KS3-KS5 · Contract Schedule: Monday-Friday, Term-Time · Contract type: Permanent · Salary: MPS1-UPS3 · Start Date: September 2024 · Location: Lambeth, Lond ...

  • Clarus Education Ltd

    Media and Film Studies Teacher

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Clarus Education Ltd London, United Kingdom Full time

    KS3-KS5 Qualified Media and Film Studies Teacher – Secondary School – Permanent – Lambeth – Sept 24 · Post Title: Media and Film Studies Teacher – KS3-KS5 · Contract Schedule: Monday-Friday, Term-Time · Contract type: Permanent · Salary: MPS1-UPS3 · Start Date: September 2024 · ...

  • Sue Hill Recruitment & Services Ltd

    Reader Services Team Leader x 2

    Found in: SonicJobs Direct Apply UK - 5 hours ago

    Sue Hill Recruitment & Services Ltd London, United Kingdom Full time

    Reader Services Team Leader x 2 (Late Shifts) · £33,510.82 – 39,928.82 (Includes London Allowance) · London · 1 x 0.8 FTE – 28 hours per week (salary pro rata) · 1 x 1 FTE – 35 hours per week · Evening and Weekend work · Sue Hill Recruitment Ltd are delighted to be working with ...

  • Courthouse Shoreditch

    Bar Supervisor

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Courthouse Shoreditch London, United Kingdom Full time

    The Courthouse Hotel Shoreditch is a 5-star property that combines the grandeur of a Grade2 listed Baroque style building with laid-back personalized service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric ch ...

  • Coders Connect

    Product Software Engineer

    Found in: Zoho Direct Apply - 6 days ago

    Coders Connect London, United Kingdom

    This is a remote position. · Coders Connect has partnered with an innovative solutions company specialising in providing critical data services to scholarly publishing and related industries. · Their digital plumbing solutions power the dissemination of knowledge by enabling orga ...