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    Information Technology Field Engineer - london, United Kingdom - Wizard IT

    Wizard IT
    Wizard IT london, United Kingdom

    1 week ago

    Default job background
    Technology / Internet
    Description

    Wizard are looking for an experienced IT engineer to join the fast growing team.

    The job will be based at our London office and there is a requirement for onsite work at clients sites.

    The role will be a 50/50 split between office based work and onsite support across all our clients inside out outer London.

    Responsibilities

    • Working alongside the helpdesk and support the team dealing with day to day tickets
    • Maintain and monitor backups
    • Monitoring all client infrastructure and troubleshooting any issues
    • Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA
    • Project resource working alongside the project lead
    • Infrastructure and Server maintenance
    • Maintaining customer documentation
    • Supporting our global client based on the helpdesk
    • Logging and dealing with new tickets into the support system
    • Managing phone calls when customers call into the helpdesk providing them support directly
    • Remote and onsite troubleshooting and assisting end-users utilising our remote tools
    • Onsite support for all clients. This will be scheduled visits and on-demand visits
    • Escalation path for the Level 1 engineers

    Skills/Knowledge/Qualifications

    • Good communications skills
    • Good attention to detail
    • The ability to work under pressure
    • Ability to multi-task
    • Desirable helpdesk experience in an MSP
    • Networking (Basic understand of VLANs, firewalls, network switches). Configured networking equipment.
    • Office 365 experience including PowerShell and Exchange Online/SharePoint
    • Microsoft Azure experience (Creating VMs, Virtual Networks, Maintaining Infrastructure, AVD)
    • Active Directory/Azure Active Directory
    • Microsoft Intune/Endpoint Manager (Intune Enrolment, Policies, Autopilot)
    • Microsoft M365 and Azure Certifications (MS-900 & AZ-900)
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